Experience

First Data Commercial Services

• United States
• Financial Services
• 500 - 600 Employee

• National Account Management

  • Feb 2009 - Present

  Handle all issues on accounts 75 million up to as high as 1 BillionResponsibilities include retention via relationship development, contract negotiation and pricing, and cross-selling of additional products and services to grow revenueResponsible for all day to day activities, including but not limited to the keying of additional outlets, all status changes, adding of entitlements, funding questions, research of deposits, chargeback, statement & fee inquiries, rejects (both PTS and ACH) and cross-sellingPartner with clients as it relates to all general operational questions, being a liaison to the POS help desk and technical support desk. Following up on all trouble reports Show less

• Account Manager

  • Jan 2008 - Feb 2009

  Handle all issues on accounts ranging in volume from 35 million to 100 millionResponsibilities include retention via relationship development, contract negotiation and pricing, and cross-selling of additional products and services to grow revenueResponsible for all day to day activities, including but not limited to the keying of additional outlets, all status changes, adding of entitlements, funding questions, research of deposits, chargeback, statement & fee inquiries, rejects (both PTS and ACH) and cross-sellingPartner with clients as it relates to all general operational questions, being a liaison to the POS help desk and technical support desk. Following up on all trouble reports Show less

• Account Manager

  • Dec 2004 - Jan 2008

  Franchise Accounts, RSA/DBG GroupResponsible for all day to day operational activities for Franchise accounts ranging in volume from 6 million to 1 billion supporting seven relationship managersResponsibilities include retention via relationship development, contract negotiation and pricing, and cross-selling of additional products and services to grow revenueResponsible for all day to day activities, including but not limited to the keying of additional outlets, all status changes, adding of entitlements, funding questions, research of deposits, chargeback, statement & fee inquiries, rejects (both PTS and ACH) and cross-selling Partner with clients as it relates to all general operational questions, being a liaison to the POS help desk and technical support desk. Following up on all trouble reports Show less



First Data Merchant Services

• Financial Services
• 700 & Above Employee

• Account Manager

  • Feb 2004 - Dec 2004

  Responsible for all day to day operational activities on accounts ranging from 70mm to 1 billion in credit card volume supporting two relationship managers and fifty merchantsResponsible for all day to day activities, including but not limited to the keying of additional outlets, all status changes, adding of entitlements, funding questions, research of deposits, chargeback, statement & fee inquiries, rejects (both PTS and ACH) and cross-sellingPartner with clients as it relates to all general operational questions, being a liaison to the POS help desk and technical support desk. Following up on all trouble reports Show less

• Relationship Manager

  • Mar 2000 - Feb 2004

  Manage and maintain 50 multi-million dollar merchant accounts ranging in volume from 10mm - 30mmResponsibilities include relationship development, contract negotiation and pricing, cross-selling of additional products and services, processing all new outlets, status changes and additional equipment requests. Additional requirements include, monitoring performance and recommending remedial action when necessary, communication of business, industry and association information and maintenance of client portfolio Show less



Savoy Medical Supply Co

• Customer Service Representative

  • Aug 1988 - Jan 2000

  Processed customer orders, negotiating price to final sale. Purchased supplies from vendors. Negotiated with vendors on contracts and rebates for special customer pricing. Communicated with vendors and customers daily Processed customer orders, negotiating price to final sale. Purchased supplies from vendors. Negotiated with vendors on contracts and rebates for special customer pricing. Communicated with vendors and customers daily



Union Surgical Supply

• Customer Service Representative

  • Aug 1985 - Aug 1988

  Maintained customer orders. Dealt with inside sales of both specialty and stock items. Various warehouse duties including shipping, receiving and delivery Maintained customer orders. Dealt with inside sales of both specialty and stock items. Various warehouse duties including shipping, receiving and delivery