Experience

• • Managing LXC/LXD container environments hosting WordPress content on ZFS-based filesystems • Integrating CloudFlare DNS and DDoS protection services • Troubleshooting multi-tenant PHP-FPM/NGINX/MariaDB web frameworks • Using Ansible playbooks and roles for managing large-scale muli-zone cloud infrastructures and deployments • Provisioning and configuring GCP and OCI Compute and Storage resources • Interacting with RethinkDB for site service management • Querying and configuring ELK-based logging infrastructures • Managing GKE-based cloud assets consisting of automated K8s environments and Helm charts • Implementing AI-based workflows for automating deployment and management of infrastructure Show less



• • Built, deployed, and managed bleeding edge scientific HPC systems to advance open science initiatives for NSF and XSEDE • Maintained high availability and uptime for petascale Lustre filesystems • Optimized the management of hardware assets and logistics chains in large scale computing systems • Improved configuration and fleet management processes of 5900+ compute nodes and batch scheduling services through multiple upgrades • Troubleshot and fixed Intel OPA fabric management to improve intra-node communication • Overhauled and re-wrote sparse documentation into a functional and informational set of turn-key runbooks to minimize siloed knowledge Show less



• • Promoted from front-line to senior escalation for incoming customer issues • Grew support team from a small startup operating within standard business hours to a world-class customer support operation offering email, phone, and chat support 24x7 • Transitioned support services from Blacksburg, VA to San Antonio, TX to incorporate into Rackspace through our acquisition including building out a full team of dedicated representatives