Experience

Boule Diagnostics AB

• Sweden
• Medical Device
• 1 - 100 Employee

• Infrastructure and Applications Manager

  • Mar 2020 - Present

  Infrastructure and Applikations Manager Infrastructure and Applikations Manager



Vetenskapsrådet / Swedish Research Council

• Sweden
• Research Services
• 100 - 200 Employee

• Advisor

  • Nov 2021 - Present

  Customer moving from a traditional office to an activity based work environment. In parallell shifting existing IT-Service provider for a new provider of IT-Services. Mission: Aiding with establishing new client workplace, and procurement of a new modern audio/visual plattform designed to meet the modern way of collaboration. Customer moving from a traditional office to an activity based work environment. In parallell shifting existing IT-Service provider for a new provider of IT-Services. Mission: Aiding with establishing new client workplace, and procurement of a new modern audio/visual plattform designed to meet the modern way of collaboration.


Tetracon AB
• Sweden
• Business Consulting and Services
• 1 - 100 Employee
• ITSM Consultant

  • Mar 2018 - Present


RFSU

• Sweden
• Civic and Social Organizations
• 1 - 100 Employee

• Advisor

  • Oct 2020 - May 2021

  Aiding and investigate ways of using existing infrastructure and applications, to improve way of working. And at the same time gain a more structured and less stressful collaborative situation. Mission: Investigate the possibility to improve way of working; quality, efficiency and reduce time-consuming steps, within the team(s) and partners. The investigation should (preferably) be based on existing IT infrastructure, or if integration towards a simpler supplemental function-based system is necessary. Show less



ICA Gruppen

• Sweden
• Retail
• 700 & Above Employee

• Service Manager

  • Oct 2016 - Mar 2020

  Service Manager - ICA Group IP/Data Network Operational, tactical and partly strategic responsibility. Responsible for budget and forecast. Leading an internal delivery team and manage a outsourced delivery, on site in Sweden and India. The nature of the assignment was initially with a strong focus on getting an early capsized outsourced delivery up to speed. Lack of client competence, processes, collaboration agreements, unclear written partner agreements and deficiencies or no description established for the service. The area included a central and fully redundant communication platform, built according to classic Cisco data center architecture. Everything located in two geographically separated data centers. The responsibility also includes nearby infrastructural functions such as; firewalls, DNS and load balancers. * Defined and established service descriptions and collaboration agreements • Responsible for defining standards for technical equipment, data/IT rooms and installations • Carried out several major life cycle works/projects • Experience of cooperating with banks (ICA Banken), insurance operations (ICA Försäkringar). • Good insight into and experience of collaborating with and deliver service to business areas such as; - Warehouse logistics and E-commerce - Store operations • Experience collaborating with agile team deliverables and contributing to various forms of devops initiatives • Strong experience in the “infra domain” and collaborating across boundaries to achieve results alongside infrastructure, application and management teams • Experience of, among other things, cooperate with; Telecom operators, city network providers, property managers, construction contractors, electrical installers, IT service providers • Participated in and started/implemented various technical automation projects, such as AI, Cisco SDA, and ACI/SDN Show less



Avega Group AB

• Sweden
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant

  • May 2012 - Jan 2018

  Consultant within; IT-Service Management, IT-Service technical lead, Management and IT-Service advisory.

• Rehabilitation

  • Aug 2012 - Jan 2013

  Out of order due to an accident



H&M

• Belgium
• Construction

• Service Delivery Manager

  • Jan 2016 - Jun 2016

  Service Delivery Manager for the -Combox plattform. The service, which is used in +4000 stores worldwide, ensures i.a. that HM meets the respective market's PCI requirements.The service also means uniformity and is integrated into HM's processes for establishing new stores in new and existing markets.The role largely involved listening to different local needs and wishes, and understanding what works with and does not work with a "one size fits all" solution.Managed the Service Providers – Cisco and Verizon.Ensure that established SLAs where fullfiled. Deployed new services or functions defined and required by the business.Ensured that projects when establishing a new store, fulfilled and submited relevant operational and management documentation to the designated Service Provider. Show less

• Technical Solution Responsible

  • May 2013 - Dec 2015

  Technically and operationally responsible for the payment platform in HM.comThe platform (Z-Linux) was based on Java and .Net, with MQ integrations to different back end system administered by Volvo-IT and Tata Consultancy.Close cooperation with Volvo-IT (later HCL) and internal delivery teams at HM.Managing three local application technicians (Stockholm and Borås) and another four in a off-shore delivery (India)Close collaboration with two development teams to ensure i.a. release planning with associated test work. This based on maintaining the very high accessibility requirements established by the business.PCI DSS (Payment Card Industry Data Security Standard) – Securedregulatory compliance. Coordinated and managed work to ensure compliance with the regulations. Show less

• Operation Area Responsible

  • Jan 2014 - Oct 2014

  Strategically operationally responsible for delivery area; Customer Information Management,Payment OnlineOnline Accounting.Responsible for budget and forecast. Responsibility for a technical delivery and client team consisting of five people.Responsible for running and executing one of HM's designated outsourcing strategies.Establish operational delivery capability in India.



Sveaskog

• Sweden
• Paper & Forest Products
• 200 - 300 Employee

• Advisor

  • Jan 2013 - Mar 2013

  Renegotiation and extension of operation/service agreement with existing supplier. Support in the work of reviewing the agreement's possible technical as well as financial weaknesses. Renegotiation and extension of operation/service agreement with existing supplier. Support in the work of reviewing the agreement's possible technical as well as financial weaknesses.



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Service Manager

  • May 2012 - Aug 2012

  Responsible for the internal service delivery Server and operating systems. Manage the supplying party (HP). Made sure that delivered service fullfiled the contractual agreements and the defined service description. Responsible for follow-up of budget, SLO/SLA, management plans, activities and the cost of the service. Continuous work to ensure guaranteed and expected delivered quality. Continuously conduct activities to achieve a higher degree of efficiency and cost reduction. Continuous and close collaboration with the business (application and system owner). Strategic service planning in consultation with the responsible party for the product area. Show less



Logica (CGI)

• IT Service Manager

  • Apr 2008 - May 2012

  Operation and management in accordance with ITIL - Incident, Request, Change and Problem. Service Delivery within Business Enterprise Services - Infrastructure Management, Application Operations. Responsible for two customer facing IT-Services ; Active Directory as a service, Antivirus as a service Core Service - A non customer facing service. Platform used for enabling and automate provisioning of identities and permissions within Active Directory. Follow-up of to defined KPI and budget. Planning and monitoring of service plans, activities and cost of service. Establishment of service descriptions and service specifications. Definition and implementation of service-specific - Service Level Agreement (SLA). Continiously work to ensure promised and expected quality. Drive and initiate activities to achieve greater efficiency and automation. Act as driver in close coherence with the business support processes. Strategic service planning and development in close cooperation with customers, technology vendors, focus on cost and technology, Operationally responsible for 12-15 employees, Sweden and India. Show less



Cleano Group

• Australia
• Facilities Services
• 1 - 100 Employee

• CIO

  • Jan 2007 - Mar 2008

  Responsible for central IT-infrastructure and applications Advise, support and develop IT as a driver for the business. Initiated projects: -Business Intelligence (QlickView)- Development of a automated tool for analyzing of Business data (sales reports and statistics) -ERP (Microsoft Navision)- Started a project where the goal where to improve the business process and the financial result. By implementing and utilize the production module in the ERP system. -WMS (Warehouse Management System)- Started and partially implemented a inventory control system. The project aimed to increase efficiency, reduce cost and increase quality. -Business development- Started a usergroup that consisted of "super users" and managers. The group met frequent and discussed the need of improve and develop the mobile platform. A platform used by the sales force. -LCM (Life Cycle Management)- Financial and technical project who replaced old Mobile devices (HTC, Win Mobile 5.0) with a newer model (HTC, Win Mobile 6.0) Completed projects: -Change of ISP- Replacement of Internet Service Provider and establishment of VPN between local branch offices. -Active Directory migration- Migration of AD Domain Controllers and move of users from Web based mail to MS Exchange -WEB- Development and introduction of new external and Inranet websites Show less



Computerlinks [SecureSoft]

• Product and technical sales specialist

  • Sep 2006 - Oct 2007

  Supporting system integrators to grow revenue and market shares within the Security market. Focus on vendors such as; Trend Micro Check Point Technologies Bluecoat Ironport ISS Supporting system integrators to grow revenue and market shares within the Security market. Focus on vendors such as; Trend Micro Check Point Technologies Bluecoat Ironport ISS


Proact
• France
• Business Consulting and Services
• Sales

  • 1999 - 2005


Maxell Europe

• Hungary

• Product Manager

  • 1995 - 1998

• Product Manager

  • 1995 - 1998