Head of Membership at the Society of Authors

• Dec 2019 - Present

Head of Operations & Membership

• Feb 2011 - Dec 2019

Head of Operations & Membership - British Society for Rheumatology, London Feb 2011 to Now • Currently project-managing the implementation of a Microsoft-Dynamics CRM and website • Management of the membership team and systems. • Project-managed the reinstatement and reorganisation of the membership scheme. • Authored and implemented policies and procedures including data protection, membership rules and constitution, membership approvals and technical manuals • Management of the operations team, including the office manager and governance officer. • Setting and management of the operations budget. Management of risk register • Reviewed and improved IT services throughout the organisation and I am now expanding the use of the database as a contact management system. Implementation of annual IT audit recommendations. Currently researching options for cloud based systems, a new database and website • Authored and implemented policies and procedures including business continuity, data protection, technical manuals for internal systems and the operations manual. Show less

Interim Operations Manager

• Apr 2010 - Oct 2010

Managed communications including: website; newsletters; signage, advertising and the visitor services experience including evaluation and statistics. Managed complex facilities in a grade1 listed building. Managed security, archiving, office equipment, telephony and all office services. Managed events and hire of museum facilities including corporate bookings Managed the supporter database. Managed 5 staff, 40 volunteers, technical and IT resources Key achievements Managed introduction of new café and garden facilities Managed recruitment, induction and training of new volunteers Show less

Interim Head of Operations

• Apr 2009 - Oct 2009

Managed and developed facilities, communication systems and infrastructure at two sites Introduced and managed volunteer recruitment, induction and work programmes. Authored policies in Health & Safety, Business Continuity and Risk. Negotiated and ensured compliance for licenses held by BAC. Dealt with specific issues/problems regarding premises and landlord, rates, insurance and others. Managed HR and line managed four staff. Managed all external contracts with suppliers and all governance requirements including reporting to the Charity Commission and Companies House. Managed, administered and developed ICT systems strategies, policies and procedures. Key achievements Project managed development of hub website for advice services in Southwark Project managed Information Programme including introducing electronic inventory and reorganisation of library services Various interim roles including the National Churches Trust, Show less

Business Manager

• Jan 2007 - Oct 2008

Managed all of the Foundation's operational requirements, facilities, technical and IT resources and deputised for the Director. Line managed up to six staff. Managed governance issues in relation to Companies House and Charities Commission and contractual and governance policies and relationships with partners Managed insurance, contracts, suppliers, health and safety and bookkeeper Participated in management of grants database including production of reports and implemented data accuracy and cleansing measures. Project managed archiving of all records. Key achievements Using PRINCE2 project management techniques successfully crisis managed the sudden and unexpected closure of the Foundation in nine months. Project managed to conclusion a £600,000 self harm website project which involved leading and managing four external organisations in a consortium. Show less

Database Manager

• Jun 2002 - Nov 2006

Managed all customer relations and IT issues Managed databases (Progress 6500 records, Raisers Edge 50,000+ records) Recruited, managed and developed over 200 volunteers Key achievements Project managed Migration of data from Raisers Edge to Progress database Successful programme of volunteer recruitment, management and training Managed all customer relations and IT issues Managed databases (Progress 6500 records, Raisers Edge 50,000+ records) Recruited, managed and developed over 200 volunteers Key achievements Project managed Migration of data from Raisers Edge to Progress database Successful programme of volunteer recruitment, management and training

Internet Cafe Manager

• Dec 1995 - Dec 1999

Successfully project managed Café start-up, staff recruitment, training and appraisals Successfully project managed Café start-up, staff recruitment, training and appraisals

Actor/Teacher

• May 1993 - Dec 1995

Professional acting jobs in theatre, TV and film Visiting lecturer in Drama - HE, Secondary and Primary schools Professional acting jobs in theatre, TV and film Visiting lecturer in Drama - HE, Secondary and Primary schools

Senior Computer Operator

• Jun 1989 - May 1992

Monitoring and maintenance of Dec/Vex, Hewlett Packard and IBM systems

Office Services Manager

• Oct 1985 - Jun 1989

Management of mail, internal and external communications distribution to over 300 buildings, and 6000 employees. Managed 25 staff and five mailrooms