Experience

Tackle.io

• United States
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Jul 2023 - Present

• Senior Marketplace Architect

  • Feb 2021 - Present

  Working with customers of varying sizes to list, transact, and optimize their products across cloud marketplaces



Amazon Web Services (AWS)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Account Manager

  • Dec 2014 - Feb 2021

  I work with enterprise and high value accounts to ensure their AWS Marketplace listings are up to date and their questions regarding Marketplace features (billing, region launches, instance adds, feature requests, escalations) are addressed to maximize the relationship between AWS Marketplace and Accounts. Additionally, I work in the Project Management side on projects such as new product type launches, seller facing documentation launches, writing globally used operating procedures, and… Show more I work with enterprise and high value accounts to ensure their AWS Marketplace listings are up to date and their questions regarding Marketplace features (billing, region launches, instance adds, feature requests, escalations) are addressed to maximize the relationship between AWS Marketplace and Accounts. Additionally, I work in the Project Management side on projects such as new product type launches, seller facing documentation launches, writing globally used operating procedures, and acting as the contact point for global cross team work. Show less I work with enterprise and high value accounts to ensure their AWS Marketplace listings are up to date and their questions regarding Marketplace features (billing, region launches, instance adds, feature requests, escalations) are addressed to maximize the relationship between AWS Marketplace and Accounts. Additionally, I work in the Project Management side on projects such as new product type launches, seller facing documentation launches, writing globally used operating procedures, and… Show more I work with enterprise and high value accounts to ensure their AWS Marketplace listings are up to date and their questions regarding Marketplace features (billing, region launches, instance adds, feature requests, escalations) are addressed to maximize the relationship between AWS Marketplace and Accounts. Additionally, I work in the Project Management side on projects such as new product type launches, seller facing documentation launches, writing globally used operating procedures, and acting as the contact point for global cross team work. Show less



Cobalt Mortgage

• United States
• Financial Services
• 100 - 200 Employee

• Appraisal Coordinator

  • May 2013 - Dec 2014

  account manager for part of state of WA, full manager for Colorado. Customer service, customer relations, appraiser finder... basically anything involving non VA appraisals I have my hand in somewhere account manager for part of state of WA, full manager for Colorado. Customer service, customer relations, appraiser finder... basically anything involving non VA appraisals I have my hand in somewhere



Five Ultimate

• Seattle WA

• Team order representative, League Coordinator

  • Aug 2011 - May 2013

  customer service in an email heavy environment, graphic design work, project management, and general problem solver for a small business customer service in an email heavy environment, graphic design work, project management, and general problem solver for a small business



Ravenwood Golf Club

• Grill Cook

  • May 2008 - Aug 2008

  Cooking for members and staff Cooking for members and staff



Duo Kitchen

• Table Side Cook, Busser

  • May 2006 - Aug 2006

  Prepared Caesar Salad, Cherry Jubilee, Banana Foster, and Flaming Trout table side, bussed tables, prep cook Prepared Caesar Salad, Cherry Jubilee, Banana Foster, and Flaming Trout table side, bussed tables, prep cook