Experience

International Baler Corp (IBAL)

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Technical Business Support

  • Jan 2022 - Present

  Supported 50 employees with business-critical hardware and software needs. Resolved complex issues related to hardware, software and network problems. Maintained inventory and installed various software, desktops, laptops, monitors, peripherals, and printers while troubleshooting connectivity, Windows errors, and other various technical problems such as assisting employees with passwords and log-in issues. Resolved issues related to hardware, software and network problems. Supported 50 employees with business-critical hardware and software needs. Resolved complex issues related to hardware, software and network problems. Maintained inventory and installed various software, desktops, laptops, monitors, peripherals, and printers while troubleshooting connectivity, Windows errors, and other various technical problems such as assisting employees with passwords and log-in issues. Resolved issues related to hardware, software and network problems.



International Baler Corporation

• Enterprise Resource Planning Administrator

  • Apr 2013 - Present

  Responsible for ensuring the reliable performance of ERP system. Participate in projects to implement and test the ERP system and applications. Resolve ERP related hardware, software, and system problems. Monitor and maintain ERP system security. Install new software releases and system upgrades, and evaluate and install patches, Train the end users on how to use software, and monitors progress for the ERP system. Evaluate and recommend changes to current and future ERP system requirements… Show more Responsible for ensuring the reliable performance of ERP system. Participate in projects to implement and test the ERP system and applications. Resolve ERP related hardware, software, and system problems. Monitor and maintain ERP system security. Install new software releases and system upgrades, and evaluate and install patches, Train the end users on how to use software, and monitors progress for the ERP system. Evaluate and recommend changes to current and future ERP system requirements to meet organizational needs. Developed and implemented location system for the stockroom for better management of inventory.

• Panel Shop Technician

  • May 2012 - Apr 2013

  Responsible for the physical assembly and wiring of industrial control panels. Built panels according to print including laying out and physically mounting devices to back panels, wiring per print and testing the panel. Understood the fundamentals of electricity and reading an electrical schematic paying close attention to detail and taking the initiative to constantly learn new things and strive to make the entire team successful.



Wachovia, A Wells Fargo Company

• Operations Processor

  • Jan 2003 - Mar 2012

  Duties include running day to day operation of department in a supportive roll to department manager following safety, accuracy, security, productivity, and adhering to all Standard Operating Procedures. Effectively coached and led team of 9 associates. Trained users on use of software as it pertains to their departments. Reviewed, prioritized, and distributed daily work to meet deadlines and goals, monitored work in progress and made adjustments as needed. Provided feedback and… Show more Duties include running day to day operation of department in a supportive roll to department manager following safety, accuracy, security, productivity, and adhering to all Standard Operating Procedures. Effectively coached and led team of 9 associates. Trained users on use of software as it pertains to their departments. Reviewed, prioritized, and distributed daily work to meet deadlines and goals, monitored work in progress and made adjustments as needed. Provided feedback and training to staff, addressing scheduling issues, giving input to department manager on staff performance. Controlled exposure to charge offs through effective records management. Maintained internal records in compliance with industry regulations and company procedures. Conducted quarterly risk reviews for department. Oversaw shipping and receiving functions. Picked orders for shipment. Loaded and unloaded product in an efficient, accurate, and safe manner. Moved product to storage areas with proper equipment and efficiently stacked and stored the product in the appropriate areas.

• Research & Adjustments Clerk

  • Jan 2001 - Mar 2012

  Investigated daily incoming research and adjustment inquiries; resolve differences; answer service requests and inquiries received from various internal and external customers; determined accounting entries and made appropriate disposition. Perform general office duties such as filing, answering telephones, and handling routine correspondence Debit and credit customer accounts using specialized accounting software. Resolved Outgoing/Exceptions/check processing transactions and… Show more Investigated daily incoming research and adjustment inquiries; resolve differences; answer service requests and inquiries received from various internal and external customers; determined accounting entries and made appropriate disposition. Perform general office duties such as filing, answering telephones, and handling routine correspondence Debit and credit customer accounts using specialized accounting software. Resolved Outgoing/Exceptions/check processing transactions and adjustments that originate from sources both internal and external to the bank. Ensured accuracy of transactions and posting to customers accounts. Resolved transactions/cases within regulatory and department guidelines in an effort to eliminate charge-off exposure. Ensured a high level of focus on quality while maintaining predetermined levels of production. Maintained internal operational and financial controls and ensured that they are observed for all assigned cases. Worked with banking branches to clear teller outages.