Experience

Circana

• Market Research
• 700 & Above Employee

• Director, Global Operations Implementation

  • Mar 2023 - Present



The NPD Group

• United States
• Market Research
• 700 & Above Employee

• Director, PMO & Ops Implementation Europe

  • Jul 2019 - Feb 2023

• Director, Operations Client Service Europe

  • Jan 2018 - Jul 2019

• UK operations manager

  • Jan 2010 - Dec 2017

  • Complete process flow of raw retailer data reception through to reported data out across two industries servicing over 50 retail and manufacturer partners. • Testing/Validation/Implementation of new methodologies and services. Intergrating new retailers into syndicated panels, Existing sample upgrades (store level/channel info). Data suppression, Categorisation updates, Product attribute updates.• Implement new global technology platforms.• Communicate, influence, and negotiate at all levels. Empathise with and understand commercial reequirements whilst being able to convey related technical timelines and budgets.• Provide operational support direct to clients. Explain internal processes to non technical external audience to validate data quality. Train clients on corporate data mining tool.• Maintain and update corporate standards and quality protocols in order to deliver company’s deliverables on time and correct. Show less



Reckitt

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Sales operations analyst

  • Oct 2009 - Jan 2010

  • Support the sales operations manager to maximise revenue oppurtunities • Convert sales data into actionable information • Support the sales operations manager to maximise revenue oppurtunities • Convert sales data into actionable information



Reach, a division of Acosta

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Insight analyst

  • Oct 2007 - Oct 2009

  • Process and analyse data to produce ROI summaries and tactical activity reports, enabling clients to make insightful, and informed, investment decisions on future activity. • Build ROI models using various methodologies in order to display the positive influence driven by field team activity. • Meet with internal account managers and key stakeholders on the client side to fully understand the primary reporting needs and add value by suggesting extra opportunities to provide further insight in the future. • Compose presentations which include results, methodology, and insight, and present to clients and senior management. • Develop creative reporting solutions to “fill the gaps” when required and utilise as much robust information as possible when having at times to apply assumptions to fact. • Convey analytical recommendations to a non analytical audience in order to develop trusting relationships in turn enabling the insight and ROI process to be driven internally and maximized through encouraging the supply of further data from the client. • Design and build auto updating excel report templates to enable real time campaign reporting. • Produce callfile optimization recommendations utilising historic facts and future assumptions in order to drive the highest return available from an initial investment. • Liaise with all levels of staff hierarchy within the business, the client, and on occasion 3rd party data sources to actively source as much robust information as possible. Show less