Experience

Saber

• Singapore
• Banking

• Foreman

  • May 2019 - Present

  Escondido, California, United States



Spacetel LLC

• United States
• IT Services and IT Consulting

• Store Manager

  • Oct 2018 - Jun 2019

  San Francisco Bay Area Run day to day operations for a 5-6 employee kiosk.


Randstad USA
• United States
• Staffing and Recruiting
• 700 & Above Employee
• Ceva logistics

  • Jun 2017 - Oct 2018


AAA House Painting

• United States
• Consumer Services

• Painter

  • Sep 2015 - Sep 2018

  San Jose, California Preparing painting surfaces by washing walls, repairing holes, or removing old paint. Mixing, matching, and applying paints and other finishes to various surfaces. Providing decorative and faux finishes as the project requires.



Central Parking System

• Consumer Services
• 500 - 600 Employee

• Maintenance Worker

  • Nov 2009 - Nov 2013

  Irvine, California performs routine maintenance required to keep the building site clean, well-functioning and accessible to clients and guest. Assists with aspects of the office turnover process, requires knowledge of and skill in using appropriate maintenance/cleaning equipment. Under the general supervision of the Sr. Building Maintenance Supervisor, I shared operational responsibility for the maintenance and repair of all buildings, preparation of vacant offices, within the building complex. I was assigned… Show more performs routine maintenance required to keep the building site clean, well-functioning and accessible to clients and guest. Assists with aspects of the office turnover process, requires knowledge of and skill in using appropriate maintenance/cleaning equipment. Under the general supervision of the Sr. Building Maintenance Supervisor, I shared operational responsibility for the maintenance and repair of all buildings, preparation of vacant offices, within the building complex. I was assigned duties, (in multiple semi-skilled areas) within the building, trades to include: plumbing, electrical, carpentry, painting, lock repair, cleaning Show less



Verizon Fios Riverside

• United States
• Information Services

• Call Center Manager

  • Jun 2006 - Nov 2009

  Murrieta, California, United States Hiring, training, coaching, and leading call center representatives as they provide support for customers. Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to… Show more Hiring, training, coaching, and leading call center representatives as they provide support for customers. Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees. Assisting other management team members in identifying trends and establishing call center goals. Ensuring staff members are achieving desired service levels and taking corrective action, as needed. Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Authorizing replacements or refunds. Taking on other tasks or projects to support employees, other managers, and call center operations. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Specialist

  • Jun 2003 - Oct 2006

  Downey, California, United States Greeting customers. Operating cash registers. Increasing in store sales. Maintaining sales floor appearance. Cross-selling products. Directing customers to merchandise.