Inbound Sales Representative

• Oct 2016 - Present

Delivery Driver

• Nov 2015 - Oct 2016

Deliver orders by car or on foot. Handled money. Worked with a POS system. Assisted cooks with food preparation. Deliver orders by car or on foot. Handled money. Worked with a POS system. Assisted cooks with food preparation.

Key Holder / Management

• May 2009 - Jul 2016

• Stocked and replenished merchandise according to store merchandising layouts. • Priced merchandise, stocked shelves and took inventory of supplies. • Cleaned and organized the store, including the checkout desk and displays. • Examined merchandise to verify that it was correctly priced and displayed. • Followed merchandising guidelines to present visually appealing displays. • Trained new employees each season. • Assigned employees to specific duties to best meet the needs of the store. • Counted cash drawers and made bank deposits. • Alerted customers to upcoming sales events and promotions. • Generated repeat business through exceptional customer service. • Welcomed customers into the store and helped them locate items.

Student Assistant - IT Department

• Jun 2014 - May 2015

• Served as IT Support Tech II for all of the college departments • Proficient in use of support ticket systems • Worked with hardware issues, re-cabling, replacement of power supplies, and diagnosis of software issues • Experience with troubleshooting science-specific computer hardware issues • Proficient in remote desktop use and troubleshooting • Experience with both Windows-based pc’s and MAC pc’s • Proficient in customer service relations • Served as IT Support Tech II for all of the college departments • Proficient in use of support ticket systems • Worked with hardware issues, re-cabling, replacement of power supplies, and diagnosis of software issues • Experience with troubleshooting science-specific computer hardware issues • Proficient in remote desktop use and troubleshooting • Experience with both Windows-based pc’s and MAC pc’s • Proficient in customer service relations

Assistant Manager

• Feb 2009 - Feb 2013

• Counted cash drawers and made bank deposits. • Assigned employees to specific duties to best meet the needs of the store. • Trained and developed new associates on POS system and key sales tactics. • Consistently provided friendly guest service and heartfelt hospitality. • Promptly and empathetically handled guest concerns and complaints. • Demonstrated integrity and honesty while interacting with guests, team members and managers. • Operated the drive-through window and sales register quickly and efficiently. • Greeted customers and provided excellent customer service. • Maintained high standards of customer service during high-volume, fast-paced operations. • Built loyal clientele through friendly interactions and consistent appreciation. Handled currency and credit transactions quickly and accurately. • Followed food safety procedures according to company policies and health and sanitation regulations. • Maintained clean and safe environment, including in the kitchen, bathrooms, and building exterior.