ICT Officer

• Apr 2022 - Present

IT Helpdesk Support /Business Analyst/DBA

• Jan 2019 - Mar 2022

Acting as a single point of contact for phone calls and emails from staff regarding IT issues and queries.Microsoft 365 Email administration, Active directory management, SharePoint, Teams and OneDriveadministration.Salesforce administrator responsible in on-boarding and offbaording of users.Salesforce Custom developer on workflows and sales pipeline.Maintaining an Asset register for Laptops & desktops and audit status i.e. from purchase ,repair anddisposal.1st and 2nd line support -troubleshooting of IT related problems from in-house software to hardware,such as Phones, Laptops, PCs and Printers.Troubleshoot network issues such as ADSL broadband issues, DHCP, LAN and PABX Telephony.Log all calls and emails in the Service Desk Logging system (SCSM) - Manage engine.Maintaining a high degree of customer service for all IT support queries and adhere to all servicemanagement principles and policies.Quarterly maintenance of all PC’s and laptops by ensuring they are functional and secured by updatinganti viruses.Creating system users on different applications as per the role and HR on-boarding Policy.Timely deactivation's of staff exits on all applications, immediately after getting HR communication.Weekly, Monthly user access matrices/reviews reporting of active users/staff on all applications.Quarterly User logon audits reporting on all applications.ERP(Actisure,Pure and Sage ERP) Configurations and supportRequirements gathering, design, development and training of all Business projects from the PMO’s Office.Solution development, through research and Business Case formulation.Provide technical leadership by providing technical assistance to developers. Show less

Medical Underwriter Analyst | Medical operations

• Aug 2014 - Jan 2019

OperationsAnalyze information in insurance applicationsDetermine the risk of insuring a clientContact field representatives, medical personnel, and others to obtain further informationDecide whether to offer insuranceDetermine appropriate premiums and amounts of coverageTeamwork Ability to express thoughts clearly in written form and articulates verbal thoughts understandably Active listener with the ability to comprehend information.

IT Support Technician intern

• Sep 2013 - Jan 2014

Operations Support Queue Accept cases from the support queue Assist clients with support needs both remotely and onsite Clearly communicate status on problems as well as resolution. Teamwork Ability to express thoughts clearly in written form and articulates verbal thoughts understandably Active listener with ability to comprehend information. Technology Computer Repair and Maintenance New computer setups Virus / Malware issues Network printers Computer application and operating system management Installation, configuration and troubleshooting. Network connectivity Wired Wireless Smartphone management Email, Calendar, Contact Synchronization iPhone, i Pad, Android, and Windows Mobile devices End user email management Exchange & Office 365 user management Email bounce back troubleshooting SPAM services Webmail User management Microsoft Active Directory and Exchange Password reset Move, add, change Network file permissions Create distribution lists Backups Troubleshoot and configure basic backup jobs Simple file restores. Show less

Graphic and Web Designer

• Jan 2012 - May 2013

Designing company logos,and UI, UX interfaces for Website,Mobile apps and Web apps. Quality and Responsive Design That meet International Standards. Designing company logos,and UI, UX interfaces for Website,Mobile apps and Web apps. Quality and Responsive Design That meet International Standards.