Experience

Pineapple | Virtual Assistant Agency

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Sales And Marketing Representative

  • May 2023 - Present

  • Sales Database Management Ensuring the sales database is complete, updated, and accurate. This includes but is not limited to Pipedrive. • Sales Correspondence Produce high impact proposals using different communication tools and channels of the company. This responsibility aims to build and establish trust with former, potential, new and existing clients through professional communication via a phone call, live chat, email, or video call. • Client Screening Qualifying leads through discovery calls or initial consultation. • Client Onboarding Initiates and assists client onboarding process through scheduled follow-ups. • File and Records Management Managing proper documentation and filing of contracts, agreements and records involved before, during and after the sales process. • Client Management Endorsements Endorse clients to Client Relations Officer and Client Account Manager once contracts and billing information have been secured. Receive endorsements and referrals from HelloRache and from current clients. Coordinate with Client Relations Officer and Client Account Manager for any updates regarding additional tasks and hours, additional VA requests, and cancellations. • Refresher Programs Research, design and develop effective Sales refresher programs to meet client needs and administrative expectations from VAs. • Sales Operations Analysis and Reporting Refers to the Sales team’s documentation of activities. This involves summarizing, analyzing, and interpreting Sales activities and presentation of relevant information to the management team. Show less



Hello Rache

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• • Apr 2018 - Present

  • Compose email and call flow sequences that would effectively capture target market’s inquiry to certain product and services offered. • Lead Generate qualified medical professional data to be targeted using email and call flow sequences. • Gather survey data results from all lead generated data and report on a monthly basis. • Send emails and continuously nurture email conversation with potential clients.

• • Apr 2018 - Present

• • Apr 2018 - Present

• • 2018 - Present

  https://www.facebook.com/HelloRache



MyOutDesk

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Appointment Setter /Inside Sales Agent

  • 2015 - 2017

  • Prospect for new clients on a daily basis from various lead sources. • Respond to inbound leads from all internet lead sources, sign calls, and etc. • Schedule appointments for Listing and Buyer Specialists. • Input/manage client & lead databases. • Conduct lead follow up & nurture leads until appointments are set. • Prospect for new clients on a daily basis from various lead sources. • Respond to inbound leads from all internet lead sources, sign calls, and etc. • Schedule appointments for Listing and Buyer Specialists. • Input/manage client & lead databases. • Conduct lead follow up & nurture leads until appointments are set.



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Inbound Customer Service Representative

  • 2011 - 2014

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Resolving product or service problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments, following up to ensure resolution. • Contributes to team effort by accomplishing related results as needed. • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Resolving product or service problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments, following up to ensure resolution. • Contributes to team effort by accomplishing related results as needed.