Peter Farrell
IT Manager at Cognigy- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Julian Jefferys EMBA
Peter is extremely hard working and supportive of his fellow colleagues. He is also razor focused on finding solutions to any problems and works quickly and collaboratively to uncover innovative ways to get things done. The other, sometimes unquantifiable, element that Peter brings to any workplace is his character- he has a great sense of humor, a sound moral compass and dynamism that makes the people around feel like they are working in an exciting place.
Chris Baylis
Peter is a expert in his field but more importantly thinks out of the box and contibutes widely to all areas of IT and IT Management.
Julian Jefferys EMBA
Peter is extremely hard working and supportive of his fellow colleagues. He is also razor focused on finding solutions to any problems and works quickly and collaboratively to uncover innovative ways to get things done. The other, sometimes unquantifiable, element that Peter brings to any workplace is his character- he has a great sense of humor, a sound moral compass and dynamism that makes the people around feel like they are working in an exciting place.
Chris Baylis
Peter is a expert in his field but more importantly thinks out of the box and contibutes widely to all areas of IT and IT Management.
Julian Jefferys EMBA
Peter is extremely hard working and supportive of his fellow colleagues. He is also razor focused on finding solutions to any problems and works quickly and collaboratively to uncover innovative ways to get things done. The other, sometimes unquantifiable, element that Peter brings to any workplace is his character- he has a great sense of humor, a sound moral compass and dynamism that makes the people around feel like they are working in an exciting place.
Chris Baylis
Peter is a expert in his field but more importantly thinks out of the box and contibutes widely to all areas of IT and IT Management.
Julian Jefferys EMBA
Peter is extremely hard working and supportive of his fellow colleagues. He is also razor focused on finding solutions to any problems and works quickly and collaboratively to uncover innovative ways to get things done. The other, sometimes unquantifiable, element that Peter brings to any workplace is his character- he has a great sense of humor, a sound moral compass and dynamism that makes the people around feel like they are working in an exciting place.
Chris Baylis
Peter is a expert in his field but more importantly thinks out of the box and contibutes widely to all areas of IT and IT Management.
Credentials
-
Exam 346: Managing Office 365 Identities and Requirements
MicrosoftMar, 2018- Nov, 2024 -
Exam 533: Implementing Microsoft Azure Infrastructure Solutions
MicrosoftJan, 2018- Nov, 2024 -
RHCE Red Hat Enterprise Linux 5
Red HatDec, 2009- Nov, 2024 -
VMware Certified Professional 5 - Data Center Virtualization (VCP5-DCV)
VMwareJun, 2010- Nov, 2024 -
MCITP: Server Administrator
MicrosoftSep, 2010- Nov, 2024 -
GIAC Security Essentials
GIAC CertificationsMay, 2009- Nov, 2024 -
ITIL v3 Foundation
Pearson VUE
Experience
-
Cognigy
-
Germany
-
IT Services and IT Consulting
-
100 - 200 Employee
-
IT Manager
-
Sep 2023 - Present
Enterprise Conversational AI Platforms / Contact Center Automation / Generative AI Enterprise Conversational AI Platforms / Contact Center Automation / Generative AI
-
-
-
Omya
-
Switzerland
-
Mining
-
700 & Above Employee
-
Sr. Workplace Services Specialist - Service Delivery Manager
-
Jan 2019 - Mar 2023
My experience as a Service Delivery Manager at Omya has given me extensive knowledge in managing end-user and workplace services & projects with ITIL processes across a large number of countries and devices while collaborating with our offshore teams to ensure smooth service delivery. ▪ Service Owner for End-User / Workplace Services ▪ Overall operational scope: 56 countries, ~6000 users, ~7000 compute and ~3500 mobile devices ▪ Microsoft Endpoint Manager (Intune) ▪ Microsoft System Center Configuration Manager (SCCM) ▪ Windows 10/11 design and build, release, and patch management processes, including the management of 750 Laboratory devices ▪ Mobile device management via Intune of Apple (iOS) and Samsung (Android) devices ▪ Software Catalogue owner, including offshore packaging services workflows ▪ Hardware Asset Management (HAM) process owner ▪ ServiceNow - 8 years of extensive experience in using ServiceNow, and understanding its reporting capabilities, features, and functionalities ▪ ServiceNow CMDB / AMDB attribute owner, for asset management and budget allocation ▪ Responsible for managing API integration and process automation across global services ▪ Vendor management for global Dell account and corresponding procurement processes per country ▪ Management of Offshore Provider L2/L3 service support teams (approx. 30 individuals, based in Lucknow & Mumbai) ▪ End-to-end service management via ITIL framework ▪ International IT Project Management, as project manager and project stakeholder. Show less
-
-
-
International Baccalaureate
-
Switzerland
-
Education Administration Programs
-
700 & Above Employee
-
Infrastructure & Operations Manager for Workplace Services
-
Nov 2013 - Dec 2018
▪ Responsible for the service delivery and management of all user-facing IT Infrastructure Services; WAN/LAN, EUC, IAM, all Digital Workplace tooling (Microsoft Azure, Office 365, and other SaaS), VoIP and Video conferencing, Backup and Recovery and regional DR. ▪ Managed BAU daily operations; lifecycle management, ITSM and project resourcing for build ▪ Provided strategic leadership, planning and implementation of the organization’s IT roadmap▪ Oversaw management of the Service Desk, ITSM processes and CAB activities ▪ Managed a team of 11 direct reports that performed all build, run and transformation activities▪ Budget responsibility for ~3 million USD and managed ~35 vendor relationships ▪ Greenfield implementation of Office 365 & Azure, 1000+ Users / EDU SKU▪ Oversaw IAM/IDM work for attribute consolidation / rationalization, as well as IdP auth migrations▪ Exchange 2007 to Exchange Online migration for 1500+ mailboxes▪ SharePoint 2010/2013 to SharePoint Online document library migrations▪ Global SCCM Implementation & Windows 10 desktop migration (Physical and virtual)▪ Security improvements in the EUC space, CIS benchmarks, AppSense, Crowdstrike, Elastica▪ Skype for Business implementation with Avaya VoIP integration▪ Global MDM migration from Airwatch to Intune Show less
-
-
Senior Systems Engineer for Platform and Cloud Services
-
May 2008 - Oct 2013
▪ Greenfield data centre builds virtualized with 10GB blade architecture (NetApp/VMware/HP/Juniper) ▪ Implementation of RedHat Satellite for lifecycle management, enabling build automation on VMware▪ Implemented Puppet DSC automation for 200+ Linux server states▪ Secure builds via SELinux policies & CIS benchmark hardening for all RHEL versions▪ Solaris 9/10 – sysadmin tasks, zone configurations, lifecycle management, and DR▪ AWS - EC2 provisioning and management of Redis/Node.js application farms ▪ NetApp Data ONTAP and HP SAN storage build, run, administration and DR activities▪ Juniper firewall & F5 BIG-IP load balancing, routing and administration▪ Apache / JBOSS / Tomcat / ColdFusion application server configuration & management▪ Email Servers and Services (Postfix, Exchange / SPF / DKIM / Archiving)▪ Disaster Recovery Operations - storage and VM recovery, networking and load balancing state recovery, tape, and archive recovery▪ Maintenance scripting with Bash, Perl, PowerShell, Python and Ruby Show less
-
-
-
Orbit Solutions
-
Newport, United Kingdom
-
Senior Linux Systems Engineer
-
Dec 2004 - Apr 2008
Pure Linux environment of about 50 servers. Standard sysadmin tasks around run and build, as well as DBA and security duties. Tasks included release management, CentOS & Debian servers sysadmin, DBA for Prod-Dev-Test MySQL databases, IPTables & Snort IDS administration, Bash and Perl scripting, ITSM monitoring with Nagios, HA configurations with UltraMonkey & ldirectord. Tomcat & Apache admin, Mail services via Postfix - Amavisd – SpamAssassin, the coordination the execution of outages, scheduled maintenances, root cause analysis, etc. Show less
-
-
-
SGS North America Inc.
-
Charleston, West Virginia Area
-
Project Manager
-
Jun 2000 - Sep 2004
Project Manager and primary contact for our clients in all aspects of laboratory services. Managed end-to-end process of sample collection / shipping / testing / data QA for Soil (sludge and sediments), Water (waste water, groundwater, surface water, process water, drinking water, ballast water, sea water), Waste (hazardous waste, industrial waste) and Sewage. Responsible for discharge compliance, and environmental remediation. Worked with our clients to ensure quality service and defensible data from the initial proposal to data validation and beyond. The workflows for testing and data QA required a wide variety of ETL scripting with the Unix toolbox to provide the final output of our Electronic Data Deliverables (EDD). Show less
-
-
-
Appalachian Transportation Institute
-
United States
-
Research Services
-
1 - 100 Employee
-
Geospatial Analyst
-
Aug 1998 - Jun 2000
Performed a variety of geospatial tasks including: mapping support consisting of many different work products, geospatial analysis and data modelling, data digitizing, data acquisition, data classification, database development and maintenance, etc. Systems administration of SCO Unix and Debian servers. ETL scripting, data validation and general munging. Performed a variety of geospatial tasks including: mapping support consisting of many different work products, geospatial analysis and data modelling, data digitizing, data acquisition, data classification, database development and maintenance, etc. Systems administration of SCO Unix and Debian servers. ETL scripting, data validation and general munging.
-
-
Community
