Experience

InfoCare

• Norway
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Manager - Office Onsite

  • Apr 2020 - Present



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Service Manager - Office Onsite Volovocars

  • Nov 2019 - Present



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Service Manager - Office Onsite Support on behalf of Volvo Cars Group IT

  • Dec 2017 - Nov 2019

  Working as the Global Service Manager for Office Onsite. The team performs onsite 2nd line support for Volvo Car Group corporation, with locations across Sweden, as well as in Belgium, The United States and China. My work consists of both maintaining SLA, and handling customer escalations. Besides this, I work to improve the service - finding new areas where we can provide value for the customer. Working as the Global Service Manager for Office Onsite. The team performs onsite 2nd line support for Volvo Car Group corporation, with locations across Sweden, as well as in Belgium, The United States and China. My work consists of both maintaining SLA, and handling customer escalations. Besides this, I work to improve the service - finding new areas where we can provide value for the customer.



Infotiv

• Sweden
• IT Services and IT Consulting
• 1 - 100 Employee

• Knowledge Manager

  • Jul 2016 - Nov 2017

  Worked full time With Stena IT.Main responsibility was as a Knowledge Manager, being in charge of both updating and maintaining Knowledge base, but also with owning the Knowledge Process.Worked to make sure the knowledge was not kept only with individuals or local teams. Primarily worked with the shift to left principle, trying to empower the Service desk. Worked full time With Stena IT.Main responsibility was as a Knowledge Manager, being in charge of both updating and maintaining Knowledge base, but also with owning the Knowledge Process.Worked to make sure the knowledge was not kept only with individuals or local teams. Primarily worked with the shift to left principle, trying to empower the Service desk.



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Status Desk Supervisor

  • Nov 2014 - Jul 2016

  Managed the Swedish Service desk Team, while also ensuring process and ticket Quality. Maintained and monitored the global delivery and helped in driving new projects and improvement work.Though based in Gothenburg, work was done globally, working with other SD sites - mainly in Budapest and India. Managed the Swedish Service desk Team, while also ensuring process and ticket Quality. Maintained and monitored the global delivery and helped in driving new projects and improvement work.Though based in Gothenburg, work was done globally, working with other SD sites - mainly in Budapest and India.



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader, Volvo Cars account

  • Jun 2014 - Nov 2014

  Team Leader for the Volvo Car Group core service desk. Managing team and maintaining SLA. The Team contained a staff of around 30 members, both 1st and 2nd line function, with team members in different time zones and countries.

• Knowledge Process Coordinator, Volvo Cars account

  • 2013 - Nov 2014

  Assisted Volvo Car Group implement new IT applications. Making sure to incorporate them into the IT structure and with the Sevice desk.

• Team Leader, Volvo Cars account

  • Jan 2013 - Aug 2013

  filled in for standard team leader while he was on parental leave. positive SLA numbers and LEAN procedure implemtation.The Team contained a staff of around 30 members, both 1st and 2nd line function, with team members in different time zones and countries.

• Service Desk Technician

  • Jan 2008 - Jan 2013