Peter Dignam

Director of Quality and Safeguarding (and Inspection nominee) at UK Skills Academy
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us****@****om
(386) 825-5501
Location
Greater Liverpool Area, GB

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Sue Outhwaite

I had the pleasure of working with Peter since January 2020. He interviewed me for my role and made the whole process relaxed. His approach is natural and he is very genuine. Peter is very approachable and very willing to share his knowledge and experience. Peter will be a huge miss within the team.

Bisi Hood

I have worked with Peter for a few years in my capacity as Group Risk Officer at Seetec, spending a large amount of my time working with the Skills pillar. During that time, I found Peter to be diligent with an excellent work ethic with a deep understanding of the Skills sector. I would not hesitate to recommend Peter, he would be an asset and is great to work with.

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Credentials

  • Safe Return to Work (Covid-19)
    City & Guilds
    Jul, 2020
    - Nov, 2024
  • Adult Safeguarding
    Seetec
    Feb, 2020
    - Nov, 2024
  • Prevent Referrals Online Training Course Part Two - Channel
    UK Home Office
    Feb, 2020
    - Nov, 2024
  • Safeguarding and Safer Recruitment in FE (2019)
    The Education and Training Foundation
    Jan, 2020
    - Nov, 2024
  • Advancing Equality and Diversity (2020)
    The Education and Training Foundation
    Dec, 2019
    - Nov, 2024
  • DBS
    Disclosure and Barring Service (DBS)
    Dec, 2019
    - Nov, 2024
  • Mental Health First Aider
    Mental Health First Aid (MHFA) England
    Jul, 2019
    - Nov, 2024
  • Prevent for Leaders and Managers (2019)
    The Education and Training Foundation
    Mar, 2019
    - Nov, 2024
  • Awareness of Forced Marriages
    Virtual College Ltd.
    Nov, 2016
    - Nov, 2024
  • Protecting Children from Child Sexual Exploitation
    Virtual College Ltd.
    Nov, 2016
    - Nov, 2024
  • Recognising and Preventing FGM
    Virtual College Ltd.
    Nov, 2016
    - Nov, 2024
  • Channel General Awareness
    College of Policing
    Nov, 2015
    - Nov, 2024

Experience

  • UK Skills Academy
    • United Kingdom
    • Education Administration Programs
    • 1 - 100 Employee
    • Director of Quality and Safeguarding (and Inspection nominee)
      • Sep 2020 - Present

      Establish the infrastructure for the successful delivery of high-quality Apprenticeship, ESF and Adult Education digital programmes. Responsible for the recruitment Skills Coaches, Tutors and IQA’s to deliver a range of organisational and individual key performance indicators linked to Cyber Security Technician, IT Solutions, Digital Marketer and Junior Content Producer Level 3 Standards as well as a range of Certificate and Diploma digital and cyber ESF / Adult Education programmes. Current success rates for Adult programmes are 89.6%. Mange effective client relationships with various Awarding Organisations (TQUK, NCFE and Highfield Qualifications) to successfully gain centre approval and Direct Claim Status (DCS) in addition to registration with End Point Assessment Organisations (BCS and 1st for EPA) whilst ensuring delivery standards meet with the regulatory and framework requirements for compliance and continuous improvement. Ensure the curriculum meets with customer expectations and provides sufficient stretch and challenge through sequenced learning and development whilst clearly demonstrating the intent, implementation and impact of the programmes. Production of a comprehensive suite of effective organisational policies and processes to enhance the learner journey and to fulfil the compliance requirements of the Register of Apprenticeship Training Providers (RoATP) and Prime contractors. Lead on the observation of teaching, learning and assessment and the planning and preparation for the successful achievement of Matrix accreditation (November 2021). Act as the Designated Safeguarding Lead (DSL) to ensure and report on the safety and well-being of learners and staff.

  • The Tess Group
    • United Kingdom
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Head Of Quality
      • Oct 2021 - Present

      A member of the Senior Leadership Team reporting directly to the CEO. Responsible for the quality assurance of all Apprenticeship and Advanced Learner Loans programmes. Inspire, motivate, support and challenge the team to achieve stretching quality and delivery KPI’s. Cross-functionality to support the Head of Learning and Delivery with the development of a high-quality curriculum. Implement robust teaching, learning and assessment strategies and the development of rigorous quality improvement processes that validate the quality of delivery. Promote a culture of continuous quality improvement/CPD through setting robust quality improvement objectives with managers and monitor progress to ensure achievement. Support the Designated Safeguarding Lead to develop and embed effective safeguarding arrangements and to act as the Prevent Lead for the business.

  • Lewtay Training and Recruitment
    • United Kingdom
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Advisory Board Member
      • Nov 2021 - Present

      Attend monthly Board meetings to develop performance and keep the senior management team (SMT) aligned with the evolving needs of the institutions and learners that they support. Present suitable challenge and lines of enquiry to the SMT regarding the rigour of quality in accordance with OFSTED, RoATP and the broader governing requirements. To provide recommendations for further development and first-hand support and intervention where required. Attend monthly Board meetings to develop performance and keep the senior management team (SMT) aligned with the evolving needs of the institutions and learners that they support. Present suitable challenge and lines of enquiry to the SMT regarding the rigour of quality in accordance with OFSTED, RoATP and the broader governing requirements. To provide recommendations for further development and first-hand support and intervention where required.

  • Construction EPA Company ®
    • United Kingdom
    • Education Administration Programs
    • 1 - 100 Employee
    • Advisory Committee Member
      • Apr 2021 - Present

      Attend quarterly Committee meetings to present suitable challenge and lines of enquiry to the senior management team regarding the rigour of quality and compliance in accordance with OFQUAL / governing requirements e.g. the statement of compliance, role of the responsible officer, managing malpractice and maladministration. Attend quarterly Committee meetings to present suitable challenge and lines of enquiry to the senior management team regarding the rigour of quality and compliance in accordance with OFQUAL / governing requirements e.g. the statement of compliance, role of the responsible officer, managing malpractice and maladministration.

  • Seetec Outsource
    • United Kingdom
    • Business Skills Training
    • 1 - 100 Employee
    • Head of Quality (Skills) / Quality Improvement Lead
      • Jan 2017 - Jul 2020

      Primary contact for quality across Seetec Outsource delivery. Responsible for leading the quality and continuous improvement strategy across England and Northern Ireland provision to meet with stakeholder standards. Led the organisational self-assessment and improvement planning process, managed the observation of teaching, learning and assessment, programme reviews, stakeholder evaluation, analysis of progression and destination data and Matrix accreditation; providing regular updates to the Executive team on progress and impact. Part of a successful leadership team (formerly Seetec) leading to Grade 2 Ofsted in July 2017. 1541 apprentices placed with a range of national employers delivering qualification achievement rates consistently above ESFA minimum levels of performance and the national achievement rate, in addition to classroom-based Adult Learning programmes with a success rate of 91.6%.

  • JTJ Workplace Solutions (acquired by Gateshead College)
    • Head of Quality
      • Jan 2016 - Jan 2017

      Managed the Compliance Manager, Lead Internal Quality Assurer, 5 Internal Quality Assurers and Centre Coordinator to ensure the continuous improvement of Apprenticeship and Job Centre Plus programmes. Primary contact for quality with Awarding Organisations and Prime contractors. 1200 apprentices placed with 40 national employers with a qualification achievement rate of 93% and timely success of 85%. Adult learning programmes comprising of 2780 learners with a success rate of 96%. Responsible for leading the quality strategy to meet the standards required of Prime contractors and external regulatory bodies. Led the organisational self-assessment, improvement planning process and Matrix accreditation.

  • Pearson
    • United Kingdom
    • Education
    • 700 & Above Employee
    • Head of Quality (Skills Development) - 3 month fixed-term contract
      • Jun 2015 - Aug 2015

      Managed a team of 6 Quality Assurance Evaluators to coordinate and quality assure the learning experience of Ministry of Education teachers in their preparation for IELTS or TOEFL testing. Enhanced working relationships with 4 leading English Language Training providers, covering 24 centres across the Kingdom of Saudi Arabia to progress and embed continuous improvement strategies based on a tiered-evaluation rating of Bronze, Silver and Gold. Attended client / stakeholder and project board meetings to monitor the timely achievement of key project deliverables and manage interventions where required.

  • Laureate Vocational Saudi Arabia
    • Saudi Arabia
    • Education Administration Programs
    • 1 - 100 Employee
    • Director of Quality and Organisational Development - 1 year fixed-term contract
      • May 2014 - May 2015

      Recruited and managed the quality and learning and development team, designed and implemented standard operating procedures and quality assurance systems across 7 LVSA Colleges in the Kingdom of Saudi Arabia for 9,000 students. Established and managed the organisational quality framework, internal verification and improvement strategies to meet with customer requirements, created and monitored the implementation and effectiveness of various organisational development and project plans. Resulted in the 4 colleges inspected being deemed ‘good’. Facilitated a range of training and development sessions for staff, produced regular reports for the Corporate Executive team including progress against milestones and risk identification. Attended regular meetings with key stakeholders including City and Guilds, Colleges of Excellence and Saudi Skills Standards to establish effective relationships and clear lines of communication.

  • Capita Talent Partnerships
    • Director of Quality
      • Jan 2013 - May 2014

      Managed the quality department including the Internal Quality Assurance Manager and a team of 18 Internal Quality Assurers with responsibility for 3,000 Apprentices to ensure continuous improvement and compliance with regulatory organisations. Acted as the lead for the very successful client inspection (HSBC, Grade 2) and organisational Grade 2 Ofsted inspections. Produced update reports to keep other members of the senior management team abreast of developments, areas of potential risk and actions required to address areas for improvement. Successfully implemented a range of effective quality improvement methodologies to meet and exceed customer requirements including quality operations manuals for all clients (HSBC, Barclays and Civil Service Learning). Developed the observation strategy and policy to determine the effectiveness of teaching, learning and assessment. Led the organisational self-assessment and improvement planning processes to continuously enhance the quality of Apprenticeship and Traineeship programmes.

  • Learning and Skills Improvement Service (formerly LSDA)
    • Improvement Adviser
      • 2008 - 2013

      Mentored and coached senior managers and operational staff in the creation and implementation of improvement action plans, provided tailored intervention targeting specific areas of development i.e. learner achievement, teaching and learning, learner support or leadership and management policies and strategies. Mentored and coached senior managers and operational staff in the creation and implementation of improvement action plans, provided tailored intervention targeting specific areas of development i.e. learner achievement, teaching and learning, learner support or leadership and management policies and strategies.

  • Elmfield Training
    • Education Management
    • 1 - 100 Employee
    • Quality Director and External Standards Director
      • 2008 - Dec 2012

      Recruited and trained a team of 14 quality improvement advisors to support the transition of substantial business growth from 35 to 650+ employees whilst embedding quality, equality and diversity and safeguarding practices to meet with regulatory requirements. Acted as the lead for good client Ofsted inspections (Vodafone, Phones 4u, Pearson’s), developed a suite of quality operations manuals for all clients including learner-centred and leadership processes, strategies and policies.As External Standards Director ‘future proofed’ the business to ensure the achievement of various external standards including Investors in People, Customer First, Matrix and the Equality Standard. Facilitated training sessions for staff on the requirements and expectations of external assessments, kept the Managing Director and Chief Operating Officer appraised of organisational progress and development requirements in order to meet and exceed the required standards

  • Ofsted
    • Government Administration
    • 700 & Above Employee
    • Ofsted Inspector
      • 1998 - 2012

      Engineering Additional Inspector of work-based learning for Ofsted, formerly the ALI and TSC. Mentor to newly appointed additional inspectors through the inspection process. Specialised in the occupational inspections of engineering, manufacturing and leadership and management. Conducted over 120 inspections across work-based learning and many national employer/providers. Produced analytical reports to very demanding deadlines containing evaluative judgements on areas of good practice and aspects requiring improvement

  • Octicom Consultancy Limited
    • Education Management
    • Managing Director
      • 2000 - 2010

      Established a very successful start-up consultancy support service to international, national and regional training organisations producing an annual turnover of £350-450k. Oversaw responsibility for sales, business development, all financial aspects of the business and commissioning of services. Negotiated, managed and delivered large, complex contracts and projects in the field of education, training and workforce development to very demanding deadlines and within budget. Clients comprised public and private sector organisations including the National Employer Service (NES) and a wide range of regional Government agencies. Produced end-of-project evaluation reports identifying success and lessons learned. Facilitated a successful development programme in the Middle-East and Germany introducing two large training organisations to the requirements of self-assessment and improvement planning. Established a comprehensive database of consultants to deliver the complex requirements of individual contracts.

  • Manchester Training and Enterprise Council
    • Senior Training Advisor
      • 1998 - 2000

      Led a team of associate advisors to conduct independent evaluations of Government-funded training provision across the region, generated evaluative reports of findings for the Quality in Training and Development Unit allowing providers and Contract Managers to work collaboratively in developing and enhancing the quality of work-based learning. Planned the schedule of annual evaluations of providers and ensured they were appropriately resourced.Sector Manager (Manufacturing)Managed a team of 14 training and business advisors to ensure local employers within the sector were committed and involved in work-based training and that those companies made best use of products and services available in accordance with the Government’s regional development plan.

  • Chester Ellesmere Port and Wirral Training and Enterprise Council
    • Lead Contract Manager
      • 1994 - 1998

      Led a team of 6 Contract Managers in achieving performance indicators, agreed and monitored individual performance targets, provided management information of progress towards targets, developed work-based learning provision within the area to meet the needs of employers. Negotiated the contracting process with training suppliers, managed the delivery of contracted provision via financial, quality and health and safety monitoring and ensured continued development of provision through the introduction of new programmes and initiatives.

  • Hugh Baird College
    • United Kingdom
    • Education
    • 100 - 200 Employee
    • Lecturer
      • 1989 - 1995

      Lectured a welding/fabrication engineering course to mature students. Developed lesson plans to support the delivery of the course scheme-of-work, developed a range of learning resources to enhance students’ knowledge and understanding. Lectured a welding/fabrication engineering course to mature students. Developed lesson plans to support the delivery of the course scheme-of-work, developed a range of learning resources to enhance students’ knowledge and understanding.

  • AMARC
    • Project Manager/Senior Training Instructor
      • 1986 - 1994

      Negotiated viable contracts with clients for project work, developed and managed new initiatives to generate funding, maintained quality control of projects, sales/income generation, management of resources, line-management for a team of for supervisors/instructors. Produced projects in conjunction with national training initiatives, provided appropriate advice and guidance to supervisors/instructors on technical matters and made a positive contribution to the decision making process and other activities of the area management team

Education

  • Edge Hill University
    Internal Verifier Award, Education Management
    2001 - 2001
  • Wirral Metropolitan College
    Assessor Award
    1998 - 1998
  • Edge Hill University
    Management Charter Initiative Level 4, Education Management
    1997 - 1998
  • Wirral Metropolitan College
    NEBOSH Certificate
    1994 - 1994
  • Riversdale College, Liverpool
    Diploma in Training Management, Training Management
    1992 - 1993
  • Liverpool Polytechnic
    Cert Ed, Education
    1988 - 1990
  • North East Liverpool Technical College
    Welding Engineering
    1976 - 1984
  • The Institute of Directors
    Member (MIoD)
    2009 -

Community

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