Experience

Delightree

• United States
• Software Development
• 1 - 100 Employee

• Head of Customer Success

  • Sep 2022 - Aug 2023

  Austin, TX - Made the first sale for SAAS product - Created client onboarding, customer success, and support journeys with intention for scaling. - Created internal Customer Success SOPs - Setup internal systems (CRM, Work Management, and Product) for CSMs - Worked with developers and improved UX/UI of the product - Managed remote team to complete daily tasks - Created and maintained website FAQs, internal virtual tour, and AI Chat



DoctorLogic

• United States
• Advertising Services
• 1 - 100 Employee

• Customer Success Manager

  • Aug 2021 - Sep 2022

  - Trained new team members on CSM SOPs and best practices - Achieved lowest churn percentage for Q1 in 2022 - Sold highest amount of add-ons based on revenue in Q4 in 2021



LegalZoom Tax

• Tax Advisor

  • Nov 2020 - Jul 2021

  Austin, Texas, United States - Original Sales member - Developed sales script - Trained/coached new members on Sales Script - Held Sales training seminars



LegalZoom Equip

• Senior Account Manager

  • Jan 2019 - Nov 2020

  Austin, Texas Area - Awarded President's Club based on lowest churn percentage for the year - Highest third-party add-on sales - Trained newer team members on best practices and SOPs



LegalZoom

• IT Services and IT Consulting

• Inside and Outside Sales

  • Jul 2012 - Jan 2019

  Austin, TX Teams Helped Formed: - Outbound Sales - Live Chat and Email