Experience

Grand Millennium Kuala Lumpur

• Malaysia
• Hospitality
• 100 - 200 Employee

• General Manager

  • Nov 2022 - Present

  Rejoined this iconic property and will be spearheading the recovery programme in bringing the hotel to the next level of operational excellence and commercial success. Rejoined this iconic property and will be spearheading the recovery programme in bringing the hotel to the next level of operational excellence and commercial success.



Independent Consultant

• Hospitality Specialist - Asia Pacific

  • Jun 2019 - Nov 2022

  A global hospitality executive, with over 35 years of experience in senior management positions across five continents. A wealth of insight has been honed from my roles as Managing Director, General Manager and senior Food and Beverage positions at several international luxury hotels around the globe, including Europe, West Indies, Singapore, Dubai, Egypt, China, Thailand and Malaysia.Throughout my career I actively shared my views, knowledge and strategies which have been highly regarded and I have continuously supported and contributed towards the tourism growth of Malaysia.My skillset includes a proven Sales and Marketing track record, market and financial feasibility analysis, concept development, asset management, strategic advisory and due diligence in both mature and emerging markets.



Wall Street English

• Spain
• Education Administration Programs
• 700 & Above Employee

• Part time Lecturer

  • Jan 2020 - Dec 2020

  Part time English lecturer to senior multi national professionals who wish to enhance their verbal and written English skills enabling them to acquire higher confidence levels when conducting business in English. Part time English lecturer to senior multi national professionals who wish to enhance their verbal and written English skills enabling them to acquire higher confidence levels when conducting business in English.



Grand Millennium Kuala Lumpur

• Malaysia
• Hospitality
• 100 - 200 Employee

• General Manager

  • Jul 2012 - Mar 2019

  Internal company transfer from Millennium Resort Phuket to Grand Millennium Kuala Lumpur, one of the flagship properties of Millennium Hotels and Resorts. This 5-star hotel is very centrally located on Jalan Bukit Bintang, adjacent to the premier shopping centre, The Pavilion and across to Starhill Gallery and Fahrenheit. The Grand Millennium Kuala Lumpur has 468 rooms including 75 newly renovated Club rooms with a 3-storey club lounge (completed mid November 2012) and a choice of 16 luxurious suites. Accommodating both Corporate, MICE and leisure markets with a total of 12 banqueting and meeting venues, 5 restaurants 2 bars, landscaped pool and gardens with fitness center and life style spa, this iconic hotel runs a year round occupancy of over 80% with GOPs increasing ranging from 43% - 45%.The continued redevelopment program and repositioning of this prime property including the restructuring of the operating departments ensured that the ranking of this hotel was maintained as a city leader.



Millennium Resort Patong Phuket

• Thailand
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jul 2008 - Jun 2012

  Part of Millennium Hotels and Resorts I was responsible for the opening of this 420 rooms, 5-star resort hotel which is situated in the heart of Patong, Phuket. Comprising of 2 distinctly different wings and set in between the largest shopping complex on the island the resort includes 5 restaurants and bars, 2 pools, a fitness center and lifestyle spa and a large state of the art ballroom with 9 good size breakout rooms. Part of Millennium Hotels and Resorts I was responsible for the opening of this 420 rooms, 5-star resort hotel which is situated in the heart of Patong, Phuket. Comprising of 2 distinctly different wings and set in between the largest shopping complex on the island the resort includes 5 restaurants and bars, 2 pools, a fitness center and lifestyle spa and a large state of the art ballroom with 9 good size breakout rooms.



Loong Palace Hotel and Resort Beijing

• Managing Director

  • Jul 2006 - Jun 2008

  Now known as the Wyndham North Beijing. A fully integrated 5-star urban resort of 940 roomsconsisting of a Main wing and South wing, including 73 themed suites and 101 one-bedroom and two-bedroom duplex units. Featured the largest selection of leisure and recreational facilities available within the city of Beijing.A member of World Hotels - Deluxe Collection Now known as the Wyndham North Beijing. A fully integrated 5-star urban resort of 940 roomsconsisting of a Main wing and South wing, including 73 themed suites and 101 one-bedroom and two-bedroom duplex units. Featured the largest selection of leisure and recreational facilities available within the city of Beijing.A member of World Hotels - Deluxe Collection



Savoy Hotels and Resorts International SAE

• General Manager

  • May 2005 - Jul 2006

  A deluxe resort group owned and managed by Savoy Hotels & Resorts International SAE. Three properties with 871 rooms. Voted ‘Best Resort Hotel in Egypt 2005’ and ‘Middle East Leading Resort Villa’s in 2006’ at the World Travel Awards.■ Savoy (5-star) – 446 deluxe rooms including 14 suites■ Royal Savoy (6-star) – 40 premier rooms and suites offering ultimate personalised service and facilities■ The Villa Collection – 10 luxurious beachfront villas with personalised butler service■ Sierra (4-star) – 375 superior roomsResponsibilities included opening the Sierra Resort and Villa collection, overseeing the entire management of the group, assisted by 2 Resort Managers with shared services concept. Restructured the organisation and right sized it for future expansion plans. Spearheaded the re-branding exercise and sales strategies to re-position the property in order to increase sales and profit targets.



Sunway International Hotels & Resorts

• Malaysia
• Hospitality
• 1 - 100 Employee

• General Manager

  • Apr 2003 - Apr 2005

  An internationally renowned and fully integrated resort of 1285 rooms. Owned and operated by Sunway City Berhad.■ Sunway Lagoon Resort (5-star) – 441 guestrooms including 73 themed suites ■ The Villas – 18 luxury lifestyle villas, opened February 2004■ Pyramid Tower (4-star) – 534-room hotel, opened July 2004■ The Duplex – 12 units of 2-bedroom and 3-bedroom Townhouses, opened September 2004■ Resort Suites (5-star) – 280 apartment units, privately owned and managed by Sunway, opened October 2004The resort also has over 10,000 sqm of world-class meeting space catering up to 6,000 people and offering unrivalled and distinctive convention, business and leisure facilities. Achieved ISO900 status for all operating departments.Responsibilities included overseeing the entire management, operations and functions of the various departments, integrating the existing operation with the 4 new projects which came on line from February – October 2004. Exercising controls to maintain/increase sales and profit targets as well as overseeing the implementation of various innovative strategies to project the resort’s brand image.



Penang Mutiara Beach Resort

• General Manager

  • Jan 1997 - Apr 2003

  5-star 440-room deluxe property owned and managed by Pernas Hotel Management Sdn Bhd and marketed by Meritus Hotels & Resorts Singapore, formerly Singapore Mandarin International. A member of Leading Hotels of the World. A world class international resort hotel with high profile MICE business. 7 award winning restaurants and lounges; state of the art business and meeting facilities for up to 600 people; comprehensive watersports and recreational facilities.Responsible for providing managerial leadership and ensuring net profit levels of 15% were achieved year on year. The Leading Hotels of the World (LHW) quality service audits were increased from 63% to 87% over a 6-year period.



Ramada Hotel Dubai

• General Manager

  • Jun 1993 - Jan 1997

  Internally promoted to manage this 4-star franchise city hotel, owned and managed by Abjar Hotels, Clubs and Resorts.The hotel was known to provide 5-star standard of services. Consisted of 172 split-level rooms, the largest in Dubai and 10 suites with 8 food and beverage outlets and banquet and conference facilities for up to 300 people. Internally promoted to manage this 4-star franchise city hotel, owned and managed by Abjar Hotels, Clubs and Resorts.The hotel was known to provide 5-star standard of services. Consisted of 172 split-level rooms, the largest in Dubai and 10 suites with 8 food and beverage outlets and banquet and conference facilities for up to 300 people.



The Royal Abjar Hotel, Dubai

• Resident Manager

  • Oct 1991 - Jun 1993

  Now known as the Marriot Hotel, Bur Dubai 5-star deluxe city hotel, formerly owned and managed by Abjar Hotels, Clubs and Resorts.Pre-Opening October 1991 – June 1992Post-Opening July 1992 – June 1993The first hotel in the Middle East to be a member of Preferred Hotels & Resorts Worldwide and a member of The Leading Hotels of the World. Consisted of 282 deluxe rooms including 44 suites with 8 food and beverage outlets and banquet and conference facilities for up to 2,000



Pinetree Town and Country Club, Singapore

• Club Manager

  • Sep 1990 - Sep 1991

  A private membership club with over 25,000 members, offering a comprehensive range of sports and recreational facilities including 5 food and beverage outlets and banqueting for up to 1,200. A private membership club with over 25,000 members, offering a comprehensive range of sports and recreational facilities including 5 food and beverage outlets and banqueting for up to 1,200.



Divi Resorts

• United States
• Travel Arrangements
• 100 - 200 Employee

• Director of Food and Beverage

  • 1989 - Jul 1990

  Internally promoted to the position of Director of Food & Beverage for Divi Bahamas Beach Resort and Country Club from the post of Food & Beverage Manager of the Anchorage Hotel Antigua which was taken over by Divi Resorts in January 1990.

• Food and Beverage Manager

  • Jun 1987 - Apr 1989

  Formerly known as the The Anchorage Hotel, Antigua.



Belfry Club London

• House Manager & Functions Cordinator

  • Sep 1984 - Jun 1987

  Private luncheon and dining club in Belgrave Square, now known as Mosimann's. Private luncheon and dining club in Belgrave Square, now known as Mosimann's.



Sutcliffe Catering South East Limited

• Catering Manager

  • Sep 1982 - Sep 1984

  Catering Manager - June 1982 to September 1984Assistant Catering Manager - September 1982 to June 1984 Catering Manager - June 1982 to September 1984Assistant Catering Manager - September 1982 to June 1984