Peter D.
Operations & Office Manager at Rinkelberg Capital Ltd- Claim this Profile
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French Native or bilingual proficiency
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Dutch Native or bilingual proficiency
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English Full professional proficiency
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Spanish Limited working proficiency
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German Elementary proficiency
Topline Score
Bio
Ihsan Eren
I had worked with Peter at my hotel 'Monty' in Brussels for almost 10 years. I did not have even 1 minute of doubt or regret during our collaboration. His managerial and interpersonal skills were excellent. Peter is well organized and punctual. Peter is a calm and valuable colleague. He's always focused on his clients and results.He has a deep knowledge of what needs to be done to ensure the customers are happy and satisfied. He always had one question for all his customers. 'How can I help you?' And he meant it. He would have done anything within his power to satisfy the demand of his customers and assure their stay at the hotel would be one to remember. Peter is a dedicated manager who has excellent communication skills with both guests and staff. His work at Monty Small Design Hotel has been very much appreciated. I always felt at ease leaving him in charge of the day to day operations, He is very honest and cares deeply for his clients and his colleagues. Peter is one of the most hardworking and reliable persons I have ever known. You can always count on him in good or difficult times. I'd work with him again at any given occasion. Peter would be a great asset to any organization. Great professional and a superb colleague.
William Willems
Peter is what we call in French "une force tranquille". He will perform what you have asked him to do at all time and with little noice! A real asset in an organisation of services as he has deap knowledge of what needs to be done to ensure customer is happy and sastisfy. He is a also a great people manager.
Ihsan Eren
I had worked with Peter at my hotel 'Monty' in Brussels for almost 10 years. I did not have even 1 minute of doubt or regret during our collaboration. His managerial and interpersonal skills were excellent. Peter is well organized and punctual. Peter is a calm and valuable colleague. He's always focused on his clients and results.He has a deep knowledge of what needs to be done to ensure the customers are happy and satisfied. He always had one question for all his customers. 'How can I help you?' And he meant it. He would have done anything within his power to satisfy the demand of his customers and assure their stay at the hotel would be one to remember. Peter is a dedicated manager who has excellent communication skills with both guests and staff. His work at Monty Small Design Hotel has been very much appreciated. I always felt at ease leaving him in charge of the day to day operations, He is very honest and cares deeply for his clients and his colleagues. Peter is one of the most hardworking and reliable persons I have ever known. You can always count on him in good or difficult times. I'd work with him again at any given occasion. Peter would be a great asset to any organization. Great professional and a superb colleague.
William Willems
Peter is what we call in French "une force tranquille". He will perform what you have asked him to do at all time and with little noice! A real asset in an organisation of services as he has deap knowledge of what needs to be done to ensure customer is happy and sastisfy. He is a also a great people manager.
Ihsan Eren
I had worked with Peter at my hotel 'Monty' in Brussels for almost 10 years. I did not have even 1 minute of doubt or regret during our collaboration. His managerial and interpersonal skills were excellent. Peter is well organized and punctual. Peter is a calm and valuable colleague. He's always focused on his clients and results.He has a deep knowledge of what needs to be done to ensure the customers are happy and satisfied. He always had one question for all his customers. 'How can I help you?' And he meant it. He would have done anything within his power to satisfy the demand of his customers and assure their stay at the hotel would be one to remember. Peter is a dedicated manager who has excellent communication skills with both guests and staff. His work at Monty Small Design Hotel has been very much appreciated. I always felt at ease leaving him in charge of the day to day operations, He is very honest and cares deeply for his clients and his colleagues. Peter is one of the most hardworking and reliable persons I have ever known. You can always count on him in good or difficult times. I'd work with him again at any given occasion. Peter would be a great asset to any organization. Great professional and a superb colleague.
William Willems
Peter is what we call in French "une force tranquille". He will perform what you have asked him to do at all time and with little noice! A real asset in an organisation of services as he has deap knowledge of what needs to be done to ensure customer is happy and sastisfy. He is a also a great people manager.
Ihsan Eren
I had worked with Peter at my hotel 'Monty' in Brussels for almost 10 years. I did not have even 1 minute of doubt or regret during our collaboration. His managerial and interpersonal skills were excellent. Peter is well organized and punctual. Peter is a calm and valuable colleague. He's always focused on his clients and results.He has a deep knowledge of what needs to be done to ensure the customers are happy and satisfied. He always had one question for all his customers. 'How can I help you?' And he meant it. He would have done anything within his power to satisfy the demand of his customers and assure their stay at the hotel would be one to remember. Peter is a dedicated manager who has excellent communication skills with both guests and staff. His work at Monty Small Design Hotel has been very much appreciated. I always felt at ease leaving him in charge of the day to day operations, He is very honest and cares deeply for his clients and his colleagues. Peter is one of the most hardworking and reliable persons I have ever known. You can always count on him in good or difficult times. I'd work with him again at any given occasion. Peter would be a great asset to any organization. Great professional and a superb colleague.
William Willems
Peter is what we call in French "une force tranquille". He will perform what you have asked him to do at all time and with little noice! A real asset in an organisation of services as he has deap knowledge of what needs to be done to ensure customer is happy and sastisfy. He is a also a great people manager.
Experience
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Rinkelberg Capital Ltd
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United Kingdom
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Financial Services
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1 - 100 Employee
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Operations & Office Manager
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Nov 2015 - Present
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Operations and Front of House Manager
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Dec 2005 - May 2015
• Responsible for the general management of the hotel • Administration and management of rental properties adjacent to the hotel (serviced apartments) • Liaison with the property landlords and personal assistant duties as required • Responsible for the business expenditure and idea generation where savings can be made • Facilities management of the hotel (including basic infrastructure maintenance (electricity, plumbing...) • Promotes best practice in health and safety in conjunction with standards • Company website: creation & maintenance of the Webpage (via WordPress) and social medias update • Staff management (team of 7 (Reception and Housekeeping)) • Drawing up and management of the weekly rota for the team • Recruitment management, training and payroll • Liaison with external vendors and providers for repairs and replacements of equipment • Elaboration of yearly budget and statistics • Basic accounting of the books (Clients invoicing, City-ledger follow-up, petty cash management, check and approval of suppliers invoices,...) • Constantly looking out for new commercial channels to increase hotel visibility and sales • Sales B2B and B2C
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Regus
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United States
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Telecommunications
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Coaching Centre Manager
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Nov 2003 - Dec 2005
• Responsible for the general management, administration and smooth running of the centre(s)• Billing, reporting and accounting (basic) for the centre(s)• Central co-ordination of all meeting rooms and diary management• Office supplies management and stock ordering• Front line reception and telephone duties, as required• Recruitment and staff management (team of 15 (including supervision of 3 managers))• Implementation of new procedures and training • Elaboration of yearly budget for the business centre(s)• P&L follow-up for the centre(s) and follow-up with actions• Recording office expenditure and managing the budget• Review invoice and payment queries • Dealing with sales/events enquiries - B2B and B2C• Constantly looking out for new commercial channels to increase visibility and sales• Responsible for the Facilities management of the centre • Providing first class customer service to existing and new clients (including move-in / move-out, IT and Hardware setup, office moves and refurbishments...)
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Centre Manager
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Feb 2002 - Nov 2003
• Responsible for the general management and smooth running of the business centre• Meeting & diary management• Office supplies management• Recruitment responsibilities and staff management (team of 5) for the centre• Implementation of new procedures • Elaboration of yearly budget for the business centre• P&L follow-up for the centre and follow-up with actions• Recording office expenditure and managing the budget• Reporting, billing and accounting for the centre• Customer relationship management for existing and new clients• Dealing with sales/events enquiries - B2B and B2C• Constantly looking out for new commercial channels to increase visibility and sales• Facilities management of the centre• Providing first class customer service • Review invoice and payment queries • Front line reception and telephone duties, as required
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Room Division Manager
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Apr 2001 - Feb 2002
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Front Office Manager
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Sep 2000 - Apr 2001
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Front Office Manager & Chef Concierge
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Mar 2000 - Aug 2000
• Responsible for the general management of the reception and coordination with other hotel services• Recording office expenditure and managing the budget for the rooms and reception • Daily accounting and reporting duties• Management of 10 staff members• Draws-up and agrees weekly rota for the team• Sales B2C• Relationship management with providers & all stakeholders
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Assistant Front Office Manager
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Mar 1999 - Mar 2000
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Receptionist
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May 1995 - Mar 1999
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