Experience

Motorway Direct Plc

• Financial Services
• 1 - 100 Employee

• Claims Manager

  • Feb 2001 - Present

  To manage the Claims department on a daily basis, exceeding Service Level requirements, by ensuring the department is managed as efficiently and productively as possible.  Work strategically to develop and implement efficient and effective processes  On-going analysis of claims handling and processing, ensuring professional standards are displayed consistently through the department  Ensure all claims are handled within FSA guidelines and regulations  Ensure all quality auditing is carried out throughout the department in a timely manner and is fully documented, delivering appropriate feedback and coaching  Promote a ‘first time resolution’ culture, thereby minimising complaint levels  Weekly reporting of departmental performance to Director of Operations, delivering solutions on how to realise improvements  Motivate self and entire team to deliver strategic departmental objectives  Manage the efficiency of the repair networks  Ad-hoc duties as and when required  Ensure One To Ones, reviews and appraisals are completed in a timely manner and fully documented Show less



Euro Car Parts Ltd.

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Manager

  • Apr 1998 - Feb 2001

  Responsible for sales and overall running of the store. Responsible for sales and overall running of the store.