Senior Executive - Client Switches

• Aug 2021 - Present

Senior Client facing Project Manager

• Mar 2019 - Jul 2021

• Senior Project Manager and Leader for Link Market Services’ largest client, Standard Life Aberdeen.• Coordinator of multiple internal, client, and supplier-based activities with deliverables across multiple teams and departments.• Presenter of consolidated Management Information, supporting insight to evidence business assertions on new initiatives.• Contributor of project processes and financial estimates to support business cases and client tenders.• Driver of compliance critical products and mailings with programme level interdependencies.• Organiser of complex communication activities across multiple countries.• Facilitator and Manager of programme level client facing board meetings. Show less

Client Success Director

• Nov 2016 - Feb 2019

• Portfolio Owner of 13 significant client accounts (Including: Deliveroo, MSD, Philips Electronics and Countryside) with a total annual recurring revenue of around £1 Million.• Demonstrated successful client retention, driving contract renewals of 6x major client accounts with no contract losses.• Managed quarterly review meetings across my portfolio to build close relationships by maintaining, improving, and monitoring client satisfaction through NPS scores.• Enhanced revenue growth within my portfolio through closing opportunities for additional modules including allowance calculators, communication tools and peer to peer recognition.• Mentor, issue resolver and the main escalation point for internal teams.• Provided thought leadership and client insight in the Employee Benefits industry e.g. employee experience, market trends, benefit implementation and strategy.• Facilitated raising client profiles through case studies and nominations to Employee Benefit Awards.• Identified new global markets and created proposals for international projects. Show less

Client Success Senior Consultant

• Jun 2014 - Oct 2016

• Delivered Flexible Benefit, Total Reward, Voluntary Benefit and Auto Enrolment and Renewal projects.• Managed all commercial relationships, project and implementation activity between allocated clients and Benefex.• Devised and refined client scheme designs and maintenance of RAID logs.• Chairperson and presenter at external client meetings.• Advisor of best practice.• Supervisor to junior members of the team.

Senior Consultant & Project Manager

• 2011 - May 2014

• Successful completion of 50+ Employee Benefit projects. • Managed and delivered up to 10x concurrent projects during busy periods. • Enhanced relationships across all client accounts, demonstrated through positive post project reviews and contract renewals. • Contributed to successful internal re-organisations by adopting a flexible and calm approach to enable the sharing of expertise and knowledge. • Successful completion of 50+ Employee Benefit projects. • Managed and delivered up to 10x concurrent projects during busy periods. • Enhanced relationships across all client accounts, demonstrated through positive post project reviews and contract renewals. • Contributed to successful internal re-organisations by adopting a flexible and calm approach to enable the sharing of expertise and knowledge.

ESR Consultant

• Aug 2011 - Oct 2011

• Managed a data analysis project to provide insight into HR data trends. • Presented methods and project conclusions to the senior management team. • Managed a data analysis project to provide insight into HR data trends. • Presented methods and project conclusions to the senior management team.

Consultant

• Apr 2011 - Jun 2011

• Provided support and assistance in the project management and implementation of Employee Benefit solutions for several high-profile clients. • Provided support and assistance in the project management and implementation of Employee Benefit solutions for several high-profile clients.

Account Manager Lead

• Jun 2009 - Mar 2011

• Leader, technical and strategic mentor for the regional team enhancing the user experience and implementation of modules related to the Employee Staff Record (ESR) HR and payroll (Oracle HMRS) system.• Creator and Owner of regional ESR strategy, aligned to national initiatives.• Improved NHS Trust conformance to payroll best practice.• Increased Oracle HMRS module usage throughout the region.• Facilitated special interest groups and user group meetings.• Line Manager to 7x members of staff. Show less

National Learning Management System (NLMS) Account Manager

• May 2008 - May 2009

• Rationalised requirements between the NHS central team and individual trusts through the project pilot.• Effectively communicated knowledge, issues and results.• Advocate for the process for engaging early adopter healthcare trusts.• Advised best practice in planning, preparation and implementation.• Promoted product benefits.

Implementation Consultant

• Sep 2005 - Apr 2008

• Successful completion of consultancy placements with responsibility for 3 system implementations, paying over 35,000 NHS employees across England. • Obtained key skills through project life-cycles including technical expertise, data migration, project management, co-ordination, preparation, testing, go-live and support transition. • Utilised strong negotiation skills to achieve results in politically sensitive environments. • Trained Implementation Consultants peers and NHS Staff. • Successful completion of consultancy placements with responsibility for 3 system implementations, paying over 35,000 NHS employees across England. • Obtained key skills through project life-cycles including technical expertise, data migration, project management, co-ordination, preparation, testing, go-live and support transition. • Utilised strong negotiation skills to achieve results in politically sensitive environments. • Trained Implementation Consultants peers and NHS Staff.