Experience

Roadchef

• Hospitality
• 400 - 500 Employee

• Operations Director

  • Feb 2022 - Present



YouMeSushi

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Managing Director

  • Dec 2020 - Feb 2022

  Working with the founder to take You Me Sushi from a 5 store business to a 15 store business in 15 months. Opened an additional 4 company owned stores. Set up the franchise model, recruiting 4 franchisees and opened 6 franchise stores. Working with the founder to take You Me Sushi from a 5 store business to a 15 store business in 15 months. Opened an additional 4 company owned stores. Set up the franchise model, recruiting 4 franchisees and opened 6 franchise stores.



Papa Johns

• United States
• Restaurants
• 700 & Above Employee

• UK Operations Director

  • Jan 2019 - Nov 2020

  Member of the UK Leadership team with responsibility for the Operations and IT of 450 franchise sites. Responsibilities include: - Day to day operations of 450 stores. - Optimising the operational platform to allow for consistency of customer experience. - Improving customer service and product quality. - 3rd party vendor management of all delivery aggregators and audit partners. - Project management of all central projects. Member of the UK Leadership team with responsibility for the Operations and IT of 450 franchise sites. Responsibilities include: - Day to day operations of 450 stores. - Optimising the operational platform to allow for consistency of customer experience. - Improving customer service and product quality. - 3rd party vendor management of all delivery aggregators and audit partners. - Project management of all central projects.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Regional Director of Operations

  • Mar 2015 - Dec 2018

  Responsible for 120 sites in and around London and the South. Led a team of 10 area managers and 1,500 partners. Responsible for 120 sites in and around London and the South. Led a team of 10 area managers and 1,500 partners.



Pizza Hut UK & Europe

• United Kingdom
• Restaurants
• 500 - 600 Employee

• Operations Director - Turkey

  • Oct 2013 - Mar 2015

  Member of the Turkey Yum leadership team. Responsible for the Turkish business strategy and performance of 50 restaurants throughout the country.Brand leader for the country with direct reports from Supply Chain, Marketing, Finance, IT and Human Resources.

• Head of Restaurant Excellence

  • Mar 2012 - Oct 2013

  Responsible for developing, innovating and improving the customer experience for 350 Pizza Hut restaurants, both company and franchise stores within the UK. 8 direct reports including: - Quality Assurance - Restaurant Audit - Loss Prevention - Fleet Support - Restaurant Excellence Teams.

• Area Manager

  • Mar 2010 - Feb 2012

  Responsible for 20 stores in and around the West London area.



Lidl GB

• United Kingdom
• Retail
• 700 & Above Employee

• National Operations Manager

  • Mar 2008 - Feb 2010

• District Manager

  • Nov 2004 - Feb 2008