Experience

GlobalPDX

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Board Member

  • Oct 2023 - Present

  Nonprofit Consulting · Conference Production · Conference Organization Nonprofit Consulting · Conference Production · Conference Organization



Vertiv

• Computer Networking Products
• 1 - 100 Employee

• Business Administrator

  • Aug 2023 - Present

  • Data Reports, dashboard creation, tracking and monitoring data imports, issues, phases and development of Vertiv's progress relating to the critical infrastructure at multiple Data Centers. • Collaborating with our Project Management Office team to ensure delivery of installation, functional testing, and mechanical testing levels are reported and aligned with overall project execution. • Data Reports, dashboard creation, tracking and monitoring data imports, issues, phases and development of Vertiv's progress relating to the critical infrastructure at multiple Data Centers. • Collaborating with our Project Management Office team to ensure delivery of installation, functional testing, and mechanical testing levels are reported and aligned with overall project execution.



Nike

• India
• Online Audio and Video Media
• 1 - 100 Employee

• Physical Security Project Manager

  • Jun 2022 - Jan 2023

  • Strategic project planning, technical requirements, business requirements, implementing Nike’s core systems upgrade. Upgrading software and hardware components such as core servers, access panels, memory modules, access turnstiles, and badge readers to support the modernization grid of Nikes Global Security and Safety systems infrastructure. • Program Managed a personal mobile security application pilot. Working with Nike Legal, HR/Nike Benefits, NA Direct, Privacy/Ethics/Compliance, NA Retail Ops, GSS, Technology and Engineering, NA Communications Show less



Skyward, A Verizon company

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Project Manager

  • Jun 2021 - Jun 2022

  • Strategic planning, requirements gathering, design management, and implementation execution. Adoption to construct robotics and A.I. technology into Verizon’s 5G network. • Major project delivery and partnerships for Disney Studio Labs and the Los Angeles Times • Strategic planning, requirements gathering, design management, and implementation execution. Adoption to construct robotics and A.I. technology into Verizon’s 5G network. • Major project delivery and partnerships for Disney Studio Labs and the Los Angeles Times



Aspiration

• Non-profit Organization Management
• 1 - 100 Employee

• Business System Analyst

  • Feb 2019 - Oct 2020

  • Strategic collaborative efforts bringing together the business, IT, and end users • Designate and facilitate forecast analysis, business requirement gathering, data schema structuring, implementation management, design and automation of visualization reporting, dashboard creation and test case scenarios all to support business goals • Synchronizing objectives and critical project planning with elaborate documentation • Provide support to high-level Execs/Business, Data teams and eventually End Users each with their own subset of documentation and materials • Utilizing JIRA for Project road mapping and case management, Confluence for Procedural, Policy, and training materials docs library, along with various data and Power BI tools Show less



Tektronix

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Operations Analyst

  • Oct 2015 - Nov 2018

  • Guided company through a mass systems and application transition period • Project planning - implemented and rolled out new system software and translated into various forms of terms to suit individual departments and teams • Transcribed how process and tool worked in comparison to outdated legacy system software (the more intuitive/collaborative system software called IFS functioned differently) • Provide documentation on training, new hire-development, process definition, process improvements, policy, data integration and business reporting, workflow mapping, budget/cost/risk assessment Show less



All Points Media

• United States
• Advertising Services
• 1 - 100 Employee

• Project Manager

  • Apr 2015 - Aug 2015

  • Fulfillment of Projects from notable Clients including FDA and CDC in a marketing/advertising networked environment • Increased efficiency and productivity by streamlining processes and imposing application enhancements (these were readily available without any increase in cost expenditures) • Fulfillment of Projects from notable Clients including FDA and CDC in a marketing/advertising networked environment • Increased efficiency and productivity by streamlining processes and imposing application enhancements (these were readily available without any increase in cost expenditures)



Epiq

• United States
• Law Practice
• 700 & Above Employee

• Project Coordinator

  • Mar 2013 - Apr 2015

  Attention to detail is vital and I excel at it. Here I am able showcase my superb work ethic to meet Client court mandated deadlines. I provided reporting and statistical output margins, conduct audits, over sought disbursements of our financial payouts process, update and produce standardized procedures and policies within the critical service level agreement. Another vital part of my time at Epiq involved providing elaborate training materials and procedure documents for our contact center departments. I applied multi-tasking to its finest with a management skillset for Quality Assurance, Coaching/Mentoring, Training and Reporting while developing departmental relationship enhancements. Show less



Fortior Solutions

• United States
• Security and Investigations
• 1 - 100 Employee

• Field Service Liaison

  • Sep 2012 - Mar 2013

  Collaborated with Company Administrators to update/validate and renew Access Profiles. Worked on multiple programs simultaneously in the Access Control, Access Systems, Authentication Services, Identity Management/Verification and Risk/Security Management space. Business trips to DoD/Governmental trusted level access to Military Installations to improve and maintain clientele relations with government contractors such as Lockheed Martin, Boeing and Northrop Grumman. Documented case work and service level agreement enhancements while providing statistical reporting outputs to Clients; all as part of the day to day here. Show less



Puget Sound Energy

• United States
• 1 - 100 Employee

• CSR III

  • Jan 2012 - Sep 2012

  As an End User working with Washington’s Utilities company I got the experience to first hand being in a workflow with Engineers, technicians and on-site operators along with customers. I got to understand incident reporting with time sensitive response rates for vital documentation and effective communication. Along with in-house communication I sought to resolve the highest level of severe customer issues that strengthened my verbal and negotiation skills. As an End User working with Washington’s Utilities company I got the experience to first hand being in a workflow with Engineers, technicians and on-site operators along with customers. I got to understand incident reporting with time sensitive response rates for vital documentation and effective communication. Along with in-house communication I sought to resolve the highest level of severe customer issues that strengthened my verbal and negotiation skills.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Account Executive

  • Aug 2011 - Jan 2012

  Built and maintained successful relationships as an Internet Service Provider. Displayed strong interpersonal skills with all customer interactions. Web-based help desk support for applications to maximize efficiency and performance in service delivery. Our support services consist of various levels of technical support. Built and maintained successful relationships as an Internet Service Provider. Displayed strong interpersonal skills with all customer interactions. Web-based help desk support for applications to maximize efficiency and performance in service delivery. Our support services consist of various levels of technical support.



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Billing Coordinator T2

  • Sep 2010 - Aug 2011

  Billing Level T2 for Microsoft contracted via Stream Global Service. I worked to resolve complex situations pertaining to MS Accounts and troubleshooting networking issues for the MS Xbox Platform and other major devices. Billing Level T2 for Microsoft contracted via Stream Global Service. I worked to resolve complex situations pertaining to MS Accounts and troubleshooting networking issues for the MS Xbox Platform and other major devices.



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Apple Certified Senior Advisor

  • Apr 2009 - Sep 2010

  I obtained the ACMT (Apple Certified Macintosh Technician) to support end users with technical support. I reported directly to Apple Engineers, documented issues on various computer models and operating systems. Troubleshooting and identifying hardware and software diagnosis. Addressed complaints and inquiries. Ranked #2 on the national Apple Senior Advisor metrics. Resolved sophisticated issues as the highest technical support. I obtained the ACMT (Apple Certified Macintosh Technician) to support end users with technical support. I reported directly to Apple Engineers, documented issues on various computer models and operating systems. Troubleshooting and identifying hardware and software diagnosis. Addressed complaints and inquiries. Ranked #2 on the national Apple Senior Advisor metrics. Resolved sophisticated issues as the highest technical support.