Experience

Family Care Partners

• United States
• Medical Practices
• 1 - 100 Employee

• Information Technology Manager

  • Jul 2019 - Present

  Tasked with managing a small team for the I.T. needs for the company. Our team includes of 2 software developers/analyst, 2 healthcare system trainers, 1 system admin and a help desk technician. Typical task included are managing license renewals, quoting hardware needs/upgrades, understanding the needs of the company as a whole and prioritizing request to improve and maintain a adapting healthcare system. I am a very hands on working manager in order to fully grasp the culture and… Show more Tasked with managing a small team for the I.T. needs for the company. Our team includes of 2 software developers/analyst, 2 healthcare system trainers, 1 system admin and a help desk technician. Typical task included are managing license renewals, quoting hardware needs/upgrades, understanding the needs of the company as a whole and prioritizing request to improve and maintain a adapting healthcare system. I am a very hands on working manager in order to fully grasp the culture and infrastructure working status within the offices.

• Network Technician

  • Jan 2017 - Jul 2019

  On site technician for multiple locations. Tasked with troubleshooting or implementing any hardware or network changes for each location. Additionally was a tier 3 help desk technician and was on call for support issues 24/7.

• Information Technology Support Technician

  • Dec 2014 - Jan 2017

  Tier one help desk role for a Primary healthcare office with multiple locations. Remote support for users with issues regarding computers, phones, emails and desk set-ups. Fieled 90% of inbound calls, as well as working tickets regarding fixes and troubleshooting Nextgen EMR