United Equipment Adelaide Service manager

• Mar 2018 - Present

New Branch dealer for Cat ForkliftsKonecranesHaulotte New Branch dealer for Cat ForkliftsKonecranesHaulotte

Manitou national service manager

• Jan 2002 - Present

PRODUCT SITEShttp://www.manitou.com/en/http://www.ntpforklifts.com.au/http://www.telesafebymanitou.com/http://www.tsha.com.au/

Manitou National service manager

• Jan 1990 - Present

• Provided support and training mentoring to branch operation and sales managers.• Providing support and training to service and sales departments. • Managed customer relationships, contract negotiations and overall factory liaison.• Delivered technical training packages to key stakeholders locally and interstate.• Managing operational budgeting, P&L reporting and financial proposals.• Managing and support and train nationwide service department personnel.• Provided staff coaching, mentoring and counselling within performance appraisal and KPI management requirements.• Provided detailed dealer support on accessories, unit specifications, applications and technical questions/concerns and training .• Managed quality assurance issues and acted as the dealer and customer point of contact for all factory related concerns.• Managed major equipment commissions liaising with organisations such as the Department of Defence, Thesis, Coats Hire and Wreck Air and mining compaineies. • Managed customer service contact programs, service programs and coordinated client satisfaction reviews, issue management and reporting requirements.• Provided end to end customer liaison and support, building strong strategic client relationship management practices.• Delivered on going company support as Acting Victorian Operations Manager during extended absences.• Provided overall management, coaching and motivation for national authorised dealers and sales teams.• Provided detailed budget and financial management and reporting.

Manitou National service manager

• 1990 - Present