IT Manager

• May 2021 - Present

Head of IT

• Nov 2018 - Feb 2020

- Setup PC/Mac and associated hardware for new team members - Install and configure software and tools - Manage and configure the company’s wifi network, printers, and VOIP phones - Setup and support video conferencing systems in company meeting rooms - Setup, configure and use remote device management software (e.g. Jamf Pro) - Create, manage, and audit user accounts and access rights to various systems including G-Suite - Slack, Salesforce, Microsoft Office, Stripe, and… Show more - Setup PC/Mac and associated hardware for new team members - Install and configure software and tools - Manage and configure the company’s wifi network, printers, and VOIP phones - Setup and support video conferencing systems in company meeting rooms - Setup, configure and use remote device management software (e.g. Jamf Pro) - Create, manage, and audit user accounts and access rights to various systems including G-Suite - Slack, Salesforce, Microsoft Office, Stripe, and Zoom - Assist the Office Manager and other staff in working with building management, Internet providers, etc as needed for IT issues and needs - Help ensure company IT policies and security practices are adhered to - Assist in the creation and maintenance of basic automations using off-the-shelf tools, including Zapier, Google Docs, and Zoho - Provide ad-hoc IT support to team members as needed to resolve issues in a timely manner Show less - Setup PC/Mac and associated hardware for new team members - Install and configure software and tools - Manage and configure the company’s wifi network, printers, and VOIP phones - Setup and support video conferencing systems in company meeting rooms - Setup, configure and use remote device management software (e.g. Jamf Pro) - Create, manage, and audit user accounts and access rights to various systems including G-Suite - Slack, Salesforce, Microsoft Office, Stripe, and… Show more - Setup PC/Mac and associated hardware for new team members - Install and configure software and tools - Manage and configure the company’s wifi network, printers, and VOIP phones - Setup and support video conferencing systems in company meeting rooms - Setup, configure and use remote device management software (e.g. Jamf Pro) - Create, manage, and audit user accounts and access rights to various systems including G-Suite - Slack, Salesforce, Microsoft Office, Stripe, and Zoom - Assist the Office Manager and other staff in working with building management, Internet providers, etc as needed for IT issues and needs - Help ensure company IT policies and security practices are adhered to - Assist in the creation and maintenance of basic automations using off-the-shelf tools, including Zapier, Google Docs, and Zoho - Provide ad-hoc IT support to team members as needed to resolve issues in a timely manner Show less

IT Manager

• Aug 2016 - Mar 2018

- Manage IT Corp and Ops • Lead Desktop & Helpdesk teamin San Carlos & International offices • Managed Office 365 and Contracts from vendors • Communicates status of activities with the team, peers & business partners • Coached employees, providing career goal for the team members • Created reviews, approves performance evaluations and manages corrective actions fairly, consistently and routinely. • Monitor all Hardware & software • Maintain telecom stuff such as Cell… Show more - Manage IT Corp and Ops • Lead Desktop & Helpdesk teamin San Carlos & International offices • Managed Office 365 and Contracts from vendors • Communicates status of activities with the team, peers & business partners • Coached employees, providing career goal for the team members • Created reviews, approves performance evaluations and manages corrective actions fairly, consistently and routinely. • Monitor all Hardware & software • Maintain telecom stuff such as Cell phone, Cisco phone, and video conferences • Managed to deploy business-critical applications & services • Monitor all Audio/video meeting support plus Webex • Developed of the annual IT budget & monthly actuals tracking… • Provided a guidance to technical teams • Managed all software licenses for Windows & Mac • Define and implement Service Desk related policies & procedures • Provide internal trainings with new hires & onboard process… • Managed corporate windows Image & Mac Image Show less - Manage IT Corp and Ops • Lead Desktop & Helpdesk teamin San Carlos & International offices • Managed Office 365 and Contracts from vendors • Communicates status of activities with the team, peers & business partners • Coached employees, providing career goal for the team members • Created reviews, approves performance evaluations and manages corrective actions fairly, consistently and routinely. • Monitor all Hardware & software • Maintain telecom stuff such as Cell… Show more - Manage IT Corp and Ops • Lead Desktop & Helpdesk teamin San Carlos & International offices • Managed Office 365 and Contracts from vendors • Communicates status of activities with the team, peers & business partners • Coached employees, providing career goal for the team members • Created reviews, approves performance evaluations and manages corrective actions fairly, consistently and routinely. • Monitor all Hardware & software • Maintain telecom stuff such as Cell phone, Cisco phone, and video conferences • Managed to deploy business-critical applications & services • Monitor all Audio/video meeting support plus Webex • Developed of the annual IT budget & monthly actuals tracking… • Provided a guidance to technical teams • Managed all software licenses for Windows & Mac • Define and implement Service Desk related policies & procedures • Provide internal trainings with new hires & onboard process… • Managed corporate windows Image & Mac Image Show less

IT Manager

• Jun 2015 - Jul 2016

- Manage IT department and support both locations Redwood City & Las Vegas - Work with Vendors for the installation firewalls, routers, wi-fi access...etc. - Responsible for all approved acquisitions, upgrades, maintenance contracts and licensing for the networks, firewalls, and software. - Participates in development of budgeted information technology costs for the department - Lead project management for infrastructure related efforts - Manage IT procurement & New Hires -… Show more - Manage IT department and support both locations Redwood City & Las Vegas - Work with Vendors for the installation firewalls, routers, wi-fi access...etc. - Responsible for all approved acquisitions, upgrades, maintenance contracts and licensing for the networks, firewalls, and software. - Participates in development of budgeted information technology costs for the department - Lead project management for infrastructure related efforts - Manage IT procurement & New Hires - Support Google Apps - Manage all the Network Gear such Firewall, Switches. wireless..etc. - Project Management Show less - Manage IT department and support both locations Redwood City & Las Vegas - Work with Vendors for the installation firewalls, routers, wi-fi access...etc. - Responsible for all approved acquisitions, upgrades, maintenance contracts and licensing for the networks, firewalls, and software. - Participates in development of budgeted information technology costs for the department - Lead project management for infrastructure related efforts - Manage IT procurement & New Hires -… Show more - Manage IT department and support both locations Redwood City & Las Vegas - Work with Vendors for the installation firewalls, routers, wi-fi access...etc. - Responsible for all approved acquisitions, upgrades, maintenance contracts and licensing for the networks, firewalls, and software. - Participates in development of budgeted information technology costs for the department - Lead project management for infrastructure related efforts - Manage IT procurement & New Hires - Support Google Apps - Manage all the Network Gear such Firewall, Switches. wireless..etc. - Project Management Show less

IT Manager

• Mar 2015 - Jul 2015

Manage, mentor, develop, and coach a team of IT Support Technicians across multiple office sites Facilitate 360 feedback for support team Be ready to hop on the front lines during moments of high-traffic to provide technical support for Mac, Windows, iOS and Android devices, A/V systems, and basic network troubleshooting for all employees including C-level executives Support and educate employees via ticketing systems, face-to-face interactions, over the phone, and classroom… Show more Manage, mentor, develop, and coach a team of IT Support Technicians across multiple office sites Facilitate 360 feedback for support team Be ready to hop on the front lines during moments of high-traffic to provide technical support for Mac, Windows, iOS and Android devices, A/V systems, and basic network troubleshooting for all employees including C-level executives Support and educate employees via ticketing systems, face-to-face interactions, over the phone, and classroom settings Provide performance metrics to IT department Document processes and build out IT knowledge base for both employees and the IT team Be an integral part of change management by supporting employees when new tools and services are rolled out Keep areas for end-user support and inventory clean and well-organized Show less Manage, mentor, develop, and coach a team of IT Support Technicians across multiple office sites Facilitate 360 feedback for support team Be ready to hop on the front lines during moments of high-traffic to provide technical support for Mac, Windows, iOS and Android devices, A/V systems, and basic network troubleshooting for all employees including C-level executives Support and educate employees via ticketing systems, face-to-face interactions, over the phone, and classroom… Show more Manage, mentor, develop, and coach a team of IT Support Technicians across multiple office sites Facilitate 360 feedback for support team Be ready to hop on the front lines during moments of high-traffic to provide technical support for Mac, Windows, iOS and Android devices, A/V systems, and basic network troubleshooting for all employees including C-level executives Support and educate employees via ticketing systems, face-to-face interactions, over the phone, and classroom settings Provide performance metrics to IT department Document processes and build out IT knowledge base for both employees and the IT team Be an integral part of change management by supporting employees when new tools and services are rolled out Keep areas for end-user support and inventory clean and well-organized Show less

IT Support Manager

• Oct 2013 - Feb 2015

• Lead Desktop & Helpdesk teamin San Carlos & International offices • Managed Google Apps & Contracts from vendors • Communicates status of activities with the team, peers & business partners • Coached employees, providing career goal for the team members • Created reviews, approves performance evaluations and manages corrective actions fairly, consistently and routinely. • Monitor all Hardware & software • Maintain telecom stuffs such as Cell phone, Cisco phone and video… Show more • Lead Desktop & Helpdesk teamin San Carlos & International offices • Managed Google Apps & Contracts from vendors • Communicates status of activities with the team, peers & business partners • Coached employees, providing career goal for the team members • Created reviews, approves performance evaluations and manages corrective actions fairly, consistently and routinely. • Monitor all Hardware & software • Maintain telecom stuffs such as Cell phone, Cisco phone and video conferences • Managed deploy business critical applications & services • Monitor all Audio/video meeting support plus Webex • Developed of the annual IT budget & monthly actuals tracking… • Provided a guidance to technical teams • Managed all software licenses for Windows & Mac • Define and implement Service Desk related policies & procedures • Provide internal trainings with new hires & onboard process… • Managed corporate windows Image & Mac Image Show less • Lead Desktop & Helpdesk teamin San Carlos & International offices • Managed Google Apps & Contracts from vendors • Communicates status of activities with the team, peers & business partners • Coached employees, providing career goal for the team members • Created reviews, approves performance evaluations and manages corrective actions fairly, consistently and routinely. • Monitor all Hardware & software • Maintain telecom stuffs such as Cell phone, Cisco phone and video… Show more • Lead Desktop & Helpdesk teamin San Carlos & International offices • Managed Google Apps & Contracts from vendors • Communicates status of activities with the team, peers & business partners • Coached employees, providing career goal for the team members • Created reviews, approves performance evaluations and manages corrective actions fairly, consistently and routinely. • Monitor all Hardware & software • Maintain telecom stuffs such as Cell phone, Cisco phone and video conferences • Managed deploy business critical applications & services • Monitor all Audio/video meeting support plus Webex • Developed of the annual IT budget & monthly actuals tracking… • Provided a guidance to technical teams • Managed all software licenses for Windows & Mac • Define and implement Service Desk related policies & procedures • Provide internal trainings with new hires & onboard process… • Managed corporate windows Image & Mac Image Show less

IT Support Manager

• Feb 2011 - Oct 2013

• Maintain all Hardware & Software for company • Manage day-to-day operations with the help of desktop specialists • Act as Single Point of Contact for various Customer Stakeholders for all delivery related issues. • Keep the team focused, productive, and motivated • Refine SLA’s and ensure adherence • Stay on top of newest trends, tools, approaches • Provide administrative direction and support for daily operational activities • Set employee objectives, monitor and… Show more • Maintain all Hardware & Software for company • Manage day-to-day operations with the help of desktop specialists • Act as Single Point of Contact for various Customer Stakeholders for all delivery related issues. • Keep the team focused, productive, and motivated • Refine SLA’s and ensure adherence • Stay on top of newest trends, tools, approaches • Provide administrative direction and support for daily operational activities • Set employee objectives, monitor and evaluate performance, and provide feedback • Lead 8 members in the IT team & CEO Recognition Award “Employee of the Year” • Managed all new hires & Term Employees • Managed all IT contracts such as telecom, Microsoft EA and Networks..etc • Build & managed all windows images & Mac Images • Support Mac & Lenovo laptops/Desktops • Tracking tickets from Helpdesk and reassign tickets to the right team • Handled all IT purchases such as software & hardware (Microsoft EA & Adobe Licenses) • Worked with vendors and review all the IT contracts to save cost Show less • Maintain all Hardware & Software for company • Manage day-to-day operations with the help of desktop specialists • Act as Single Point of Contact for various Customer Stakeholders for all delivery related issues. • Keep the team focused, productive, and motivated • Refine SLA’s and ensure adherence • Stay on top of newest trends, tools, approaches • Provide administrative direction and support for daily operational activities • Set employee objectives, monitor and… Show more • Maintain all Hardware & Software for company • Manage day-to-day operations with the help of desktop specialists • Act as Single Point of Contact for various Customer Stakeholders for all delivery related issues. • Keep the team focused, productive, and motivated • Refine SLA’s and ensure adherence • Stay on top of newest trends, tools, approaches • Provide administrative direction and support for daily operational activities • Set employee objectives, monitor and evaluate performance, and provide feedback • Lead 8 members in the IT team & CEO Recognition Award “Employee of the Year” • Managed all new hires & Term Employees • Managed all IT contracts such as telecom, Microsoft EA and Networks..etc • Build & managed all windows images & Mac Images • Support Mac & Lenovo laptops/Desktops • Tracking tickets from Helpdesk and reassign tickets to the right team • Handled all IT purchases such as software & hardware (Microsoft EA & Adobe Licenses) • Worked with vendors and review all the IT contracts to save cost Show less

Sr. Desktop Admin Lead

• Jan 1999 - Feb 2011

Build and maintain desktop, laptop images for the company and multiple OS • Managed VPN, Blackberry, and AT&T Dialer accounts • Strong helpdesk, administration and troubleshooting for Windows and Mac • AD Administration and Exchange 2003 • Administration Blackberry Server 4.1 • Managed 8 people in the EUS Team & follow up as needed • Desktop & remote application support training • Documentation for the team on VPN and Blackberry issue • Development &… Show more Build and maintain desktop, laptop images for the company and multiple OS • Managed VPN, Blackberry, and AT&T Dialer accounts • Strong helpdesk, administration and troubleshooting for Windows and Mac • AD Administration and Exchange 2003 • Administration Blackberry Server 4.1 • Managed 8 people in the EUS Team & follow up as needed • Desktop & remote application support training • Documentation for the team on VPN and Blackberry issue • Development & implementation of systems and applications • Maintenance of desktop standard software & hardware • Direct daily operation of EUS team & make sure meet SLA • Manage full life cycle IT projects & controls for SOX compliance • Research and purchase all technology within the organization as review & approve invoices for payment. • Implementation of special technical projects when needed • Drive help desk problem investigation and resolution as required • Provide users with blackberry, telephone and conferencing support Show less Build and maintain desktop, laptop images for the company and multiple OS • Managed VPN, Blackberry, and AT&T Dialer accounts • Strong helpdesk, administration and troubleshooting for Windows and Mac • AD Administration and Exchange 2003 • Administration Blackberry Server 4.1 • Managed 8 people in the EUS Team & follow up as needed • Desktop & remote application support training • Documentation for the team on VPN and Blackberry issue • Development &… Show more Build and maintain desktop, laptop images for the company and multiple OS • Managed VPN, Blackberry, and AT&T Dialer accounts • Strong helpdesk, administration and troubleshooting for Windows and Mac • AD Administration and Exchange 2003 • Administration Blackberry Server 4.1 • Managed 8 people in the EUS Team & follow up as needed • Desktop & remote application support training • Documentation for the team on VPN and Blackberry issue • Development & implementation of systems and applications • Maintenance of desktop standard software & hardware • Direct daily operation of EUS team & make sure meet SLA • Manage full life cycle IT projects & controls for SOX compliance • Research and purchase all technology within the organization as review & approve invoices for payment. • Implementation of special technical projects when needed • Drive help desk problem investigation and resolution as required • Provide users with blackberry, telephone and conferencing support Show less