Facility Manager - Aged Care

• Sep 2022 - Present

Facility Manager

• Nov 2020 - Sep 2022

In this role, I work within our Aged Care homes as a Facility Manager (Burwood home – 18 months, Miranda home – 6 months), offering person-centred care to residents. I am fully responsible for managing and running homes to care for all residents, maintain accreditation and oversee day-to-day operations.My duties include: ▪ Oversee all resident care (social, wellbeing, spiritual, diversity and cultural needs) and liaise with families regarding individual requirements, so that we can tailor care for our residents.▪ Manage day-to-day operations for a multi-disciplinary team of up to 90 direct reports (staff & contractors), including HR, administration, reporting, budget management, coaching/mentoring and training. ▪ Ensure that homes are compliant with Standard 4 of the required government regulations and eight standards for Aged Care.▪ Undertake facility risk assessments and audits to ensure compliance with the Aged Care Standards. ▪ Provide monthly reporting to the senior management and Board on each home's compliance with the Australian Government Aged Care Standards, as well as regular updates to the Operations Manager. ▪ Undertake sales and marketing activities to assist with home occupancy rates, as well as promoting other special events. Show less

Group Leisure & Lifestyle Manager

• Jun 2019 - Nov 2020

As a Group Leisure & Lifestyle Manager for the Jesmond Group, I managed the Diversional Therapy needs of 300+ residents, as well as Aged Care compliance, and management of Leisure & Lifestyle teams across 4 nursing homes.Duties included:▪ Oversee all resident care (social, wellbeing, spiritual, diversity and cultural needs) and liaise with families regarding individual requirements, so that we can tailor our care for residents.▪ Provide monthly reporting to the senior management and Board on each home's compliance with the new Australian Government Aged Care Standards, as well as regular updates to the COO and CEO. ▪ Provide support and work closely with the group’s Facility Managers and their teams, assisting all homes to prepare for Aged Care Government Auditing and Quality Safety Commission visits. ▪ Manage day-to-day operations for a multi-disciplinary team of up to 90 direct reports, including HR, administration, reporting, budget management, coaching/mentoring, learning and development. ▪ Undertake site risk assessments and audits to ensure compliance across the Aged Care Standards for the group. ▪ Work with our Group Quality and Compliance Manager to produce policies and procedures that align with our Clinical Governance Framework and government legislation. ▪ Develop and maintain the Jesmond Group Cultural and Linguistic Diversity (CALD) and LGBTIQ Action Plan 2019-2020. ▪ Ensure that the individual cultural, spiritual and diversity needs of residents are met, working with a diverse range of cultures, including Australian, Arabic, Burmese, Chinese, Croatian, Greek, Italian, Indian, Russian, Sri Lankan, Slovenian and Vietnamese. Show less

Lifestyle Manager

• Apr 2017 - Nov 2019

In this role, I managed the Diversional Therapy needs of 116 residents of an aged care facility, including high needs dementia residenta, for Allity's Redleaf Manor in Concord. Duties included: ▪ Coordinated daily operations for a team of seven staff, as well as working in conjunction with our Registered Nurses and Care Managers to assist with management of up to 20 nursing staff per shift. ▪ Undertook all reporting for the General Manager, producing weekly, monthly and annual reports. ▪ Successfully introduced and implemented a new spirituality program and an inter-generational program within the home, linked to and involving the local community. ▪ Built networks within the community, including a new volunteer program, art therapy, music therapy and dementia-specific programs. ▪ Worked closely with the Marketing Manager and Operations Manager, assisting with home occupancy rates and marketing campaigns, as well as other special events held within the home. ▪ Responsible for the meticulous record keeping and care plans for all residents, documenting their non-clinical needs, in accordance with the Australian Aged Care Quality Standards and the Redleaf Manor accreditation. Show less

Leisure & Lifestyle Officer | Community Support Officer | Care Service

• Jan 2016 - Apr 2017

In this role, I was responsible for delivering ‘Person Centered Care’ within the Marion Aged Care Community and Residential Home, ensuring that the needs of all residents were being met. Key duties were: ▪ Undertake reporting on the needs of our residents to the Facility Manager, Deputy Manager and Registered Nurses. ▪ Worked closely with 130 residents and their families, including residents with various levels of dementia, palliative care and high-level care needs; offering and facilitating various Leisure and Lifestyle programs. ▪ Member of the resident steering groups, as well as attending the Resident’s and Carer’s meetings. ▪ Worked as part of an informal network extending across different teams and departments of Uniting, as well as other external providers; utilising my personal and professional contacts to build programs within the facility. ▪ Operated as part of a team that was instrumental in developing new programs that were Dementia-specific and tailored to individual needs. ▪ Provide ongoing support to the CALD and LGBTIQ Community. ▪ Worked with a team to achieve Accreditation for our Leisure and Lifestyle program at The Marion. Show less

Marketing & Administration Manager

• 2013 - 2016

WoodBridge is a small private business providing one-on-one clinical supervision, mentoring, coaching and counselling services; supporting Police Officers, Corrective Services Officers, Ambulance Officers and Paramedics, usually after a major or critical incident, to assist with any ongoing mental health effects. My duties included: ▪ Oversee the sales and promotion of company products and services, supporting WoodBridge to undergo a transformation through continuous communication with major corporations, NGO programs and clinical supervision. ▪ Lead day-to-day operations for the marketing team, including coaching and mentoring of staff, daily communication and training programs. ▪ Undertake risk assessments at WoodBridge, implementing mitigation and management measures. ▪ Provide client mentoring and support to Police Officers, Corrective Services Officers, Ambulance Officers and Paramedics after a major or critical incident. ▪ Design, promote and run events and workshops. This included delivery of several court ordered workshops for NSW Corrective Services (EQUIPS) to support recent paroles to manage anger and provide skills for their return to society after incarceration. These are 10-week programs and tailored according to the requirements of differing types of paroles. ▪ Deliver fund-raising events for Woodbridge to raise awareness of programs, as well as delivering keynote speeches at events run by Lawyers/Solicitors who provided support to victims of domestic violence. ▪ Manage the reporting, invoicing and banking for all events and programs, as well as training of facilitators for all programs. Show less

Constable | Senior Constable

• 2005 - 2013

▪ Work closely with Local Area Commands (LAC) to liaise with the public and respond to callouts that deal with domestic issues. ▪ Respond to emergency situations and motor vehicle accidents. ▪ Work with businesses and the general public on a diverse range of activities, including incidents of lost property and providing counselling services to family members after traumatic events. ▪ Report to Police Prosecutors for court appearances relating to cases that we had attended. ▪ Report directly to the Duty Sergeant of the station and liaise with other senior members and departments. ▪ Work as a Gay and Lesbian Liaison Officer (GLLO), collaborating with the LGBTQI community regarding same-sex domestic violence issues. Subsequently, provide support to victims through the court process and ensure thorough follow-up with specialized agencies for counselling and support. Show less

Customer Service Manager

• 2003 - 2005

International Voice & Data Project Manager

• 1995 - 2003