Business Development Manager

• Jan 2023 - Present

Sales Representative Fleet WA / SA / NT

• Aug 2021 - Feb 2023

State Field Operations Manager WA Hardware Division

• Nov 2020 - Aug 2021

• Manage Field Merchandiser budgets weekly• Make sure all Merchandisers store visits and reporting is completed.• Communicate with all Staff on Planogram changes and New Product Ranges• Train staff on Products and Merchandise standards for each Brand• Run store audits on Merchandising standards and work with staff to make improvements.• Meet with Clients to discuss their needs plus any addition projects coming up.

NBN Brand Ambassador

• May 2019 - Oct 2020

• Build confidence within the community regarding NBN• Help with any problem solving to guide people in the right direction• Setting up information stands within Expo’s / Shopping Centres / Markets and Community Events• Make sure WA is stocked correctly with Brochures and Equipment• Maintain and look after Field Truck, make sure it is ready for any event

Account Executive

• Sep 2016 - Dec 2017

- Maintain Relationships with all Franchisees within my two Accounts Snooze (8 WA and 4 SA Stores) and Bedshed 15 Stores - Train all staff under my accounts on our products and philosophy, plus help with selling techniques suited to their area. - Teach every Staff member within the Snooze group on how to use the Bedmatch System and how to use it as a selling tool. - Make sure all our products are Manufactured to our standard and delivered on time. - Communicate with stores regarding sales figures and unit numbers regularly. - Taking care of Warranty Issues, in house product checks and organising Repairs or Replacements.

Sales Manager

• Aug 2015 - Sep 2016

- Manage Team consisting of 7 Department Specialists, plus Manage the whole teams in Flooring / Showroom / Kitchens and Project Team.- Prepare Sales Teams Weekly Targets and forward plan promotions to help reach targets.- Providing Leadership and Training to help the Team achieve their Goals.- Working closely with the Store Manager to make sure store spending is within our P & L Budget.- Regularly reporting actual performance to budget, with variance analyses and revised projections- Communicating with the buying department to make sure we have the right stock at the right time to get the best of every promotion and opportunity.- Monitoring Competitor activities like Price – Stock – Promotions, then make changes within the store if necessary.- Work with suppliers to create weekend Car Park Sales to help drive sales and create customer awareness of product range.

Service Support Manager

• Jul 2013 - Aug 2015

Service Desk & Cash Office- Work with the Department Manager to make sure all Checkouts and service desks are well staffed at correct times.- All staff is correctly trained in Computer system and knows the standard in which we are after for the best customer service.- Weekly checks on till errors and make sure the safe balances.- Check over all store staff payroll and roster entering.Freight Flow- Work closely with Department Manager to make sure all staff understands how stock is received and booked into our system. This store has on average 150- 200 pallets of stock a week; small errors can grow quickly into big errors.- Make sure all Click & Collect orders are dealt with quickly and professionally.- All goods returned are claimed or repaired in a timely manner.- Look into any supplier invoicing queries.Project Office- The project Team have important role in insuring all installation are done correctly and in a timely manner. These installations consist of Kitchens, Flooring and Air Conditioning.- Help Train all staff in procedures and steps.- Maintain relationships with Installers and Sales staff on the shop floor.

Category Buyer

• May 2011 - Jun 2013

- Organising deals for all promotions throughout the year, this includes catalogues, which can comprise of 50 deals and averages 10 sku’s per deal. - Making sure we are getting the best deals for our company. - Maintaining a strong relationship with our Suppliers and Wholesalers, I work closely with them to make sure our stock levels are met and every promotion has the stock back up for a successful promotion. - Maintain communication with all 26 stores via email, phone and regular onsite visits, concerning being up to date with promotions and how promotions work. - Help with in store displays and mentoring in merchandising. - Keeping the stores motivated about up and coming promotions. - Running regular data capture of Competitors pricing from on online stores and advertised promotions.

Retail Operations Manager / Buyer

• 2007 - May 2011

- Have weekly catch ups with my 5 Store Managers, to discuss KPI’s and any other issues facing the Teams. - Sourcing products to range in our four stores - Maintaining a strong relationship with our suppliers - Set commission structure for stock items for sales team - Select products for weekly advertising and assist with T.V., radio and newspaper adverts - Transfer stock between stores and ensure the correct stock is in the right store - Run daily stock cycle counts - Merchandise the store for upcoming sale events - Keeping the sales team motivated and help them achieve their targets - Run weekly meetings to show as a team how the store is running and to discuss any team issues - Help train staff to provide a great retail experience for the customer

Store Manager and Service Manager

• 2005 - 2007

Primary Responsibility: - Training new staff members on products in store - Sourcing new products to range in store - Maintain stock in three stores - Keep store well merchandised - Maintain point of sale system from stock control to till problems - Take care of any customer issues - Ensure service repairs were completed promptly - The store layout and product display - Hiring of new sales team - Training of new sales team Primary Responsibility: - Training new staff members on products in store - Sourcing new products to range in store - Maintain stock in three stores - Keep store well merchandised - Maintain point of sale system from stock control to till problems - Take care of any customer issues - Ensure service repairs were completed promptly - The store layout and product display - Hiring of new sales team - Training of new sales team

Store Manager

• 2002 - 2005