Experience

Schnellecke Logistics

• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Information Technology Operations Supervisor

  • Nov 2021 - Present

• Information Technology Administrator

  • Apr 2021 - Nov 2021



Grill Lynne

• Pretoria Area, South Africa

• Company Owner

  • Feb 2016 - Present



HUGE TNS

• South Africa
• Telecommunications
• 100 - 200 Employee

• Senior Technical Specialist/ Project Manager

  • Jul 2017 - Mar 2021

  • Designing and installing well-functioning computer networks, connections and servers.• Perform multiple debugs on the routers and able to analyse them to determine the problems with the VOIP configurations.• Configured Cisco voice gateways, troubleshoot complex call routing issues and equipment upgrades.• Investigated trouble tickets and generated solutions in all area of VOIP, PBX, Network and recording.• Configuring and installing Mikrotik routers.• Configuring handsets and installing VoIP solutions.• SIP trunk configuration and routing of DID numbers• SIP-based servers’ configuration and maintenance.• Configuration of 3cx servers, SBC and Raspberry PI.• Maintenance on computer network connections and other digital functions.• Internet Telephony services implementation, integration and testing.• Troubleshooting links(Fibre, ADSL, Wireless and LTE)• Troubleshooting call quality issues(ping, mtr, traceroute and channelstats)• Be aware of and adhere to SLA / OLA requirements• Maintain existing VOIP systems and supporting processes.• Installing and implementing voice switches and VLANs. Show less

• Information Communication Technology Consultant

  • Dec 2016 - Jul 2017

  Providing expert technical assistance and strategic guidance to clients with regard to technology and connection solutions. Defining software, hardware and network requirements.



Telkom

• South Africa
• Telecommunications
• 700 & Above Employee

• OPS Specialist: Hostmaster

  • Jan 2014 - Jan 2016

  • Attend to RT requests/queries.• Register new domains.• Assisting with transferring of domains (to-and-from)• Create/activating Web Hosting (Unix and Windows).• Activate domain mailboxes.• Manage domain/web hosting on PLESK• Troubleshooting of websites.• Updating DNS records.• Escalating certain requests to TIER 3 when necessary.

• OPS Specialist: ISP Outage Management Team

  • Jan 2013 - Dec 2013

  • Monitor, verify and report on network activities for compliance with the internet service provider (ISP) schedule.• Perform various tests on the network.• Track and report on completion of project schedule activities and maintenance.• Assist ISP agents in resolving problems and reports on issues related to the network.• Document internal procedures.• Write reports and present results.• Utilized problem solving and troubleshooting abilities to resolve any major issues Show less

• 2nd Level Support

  • May 2011 - Dec 2012

  • Operations and problem resolution at a second-level.• Work with Specialist level teams to improve, define and ensure operations Methods & Procedures.• Ensure escalations are handled in a professional and consistent manner.• Supporting ADSL, VSAT, Diginet and Wimax connections.• Providing technical support over the phone to all ISP users.• Diagnosing and resolving a wide range of technical issues over the phone.• Provide troubleshooting and configuration support for client desktop and networking environment Show less

• First Line Technical Support

  • 2007 - Apr 2011

  • Provide client support and technical issue resolution via phone and other electronic medium.• Configuring client's equipment to connect to the Internet via modem or DSL Router and Dial-up.• Identify and correct or advise, on operational issues in client computer systems.• Logging ADSL line faults.• Wireless connection setup.• Escalate to 2nd level support.• PC Assist (assisting customer remotely.• VSAT Setup and Configuration.• E-mail Setups and configuration Show less



MILLENNIUM EXPRESS COURIERS

• Kemton Park, South Africa

• Call Centre Agent and Vault Assistant

  • Oct 2005 - Aug 2006

  Ensuring that the contents of the vault are maintained under maximum security at all times. Track and Tracing of Discovery, Blue Bean and Virgin Money Credit Cards. Assist in daily operations of the Vault. Attending to client queries. Data Capturing. Ensuring that the contents of the vault are maintained under maximum security at all times. Track and Tracing of Discovery, Blue Bean and Virgin Money Credit Cards. Assist in daily operations of the Vault. Attending to client queries. Data Capturing.