Experience

Global Shares

• Ireland
• Financial Services
• 400 - 500 Employee

• Product Owner

  • Jan 2023 - Present

  Financial Reporting product

• Equity Plan Management Team Lead

  • Nov 2020 - Jan 2023

  • Managing the APSS and the ESPP teams. • Extensive work experience on SIP, APSS and ESPP clients. • Understanding and knowledge of various tax reporting requirements. • Identifying system improvement opportunities and requesting them via the PINQ process. • Identifying and implementing process improvement opportunities. • Participation in various projects, cooperation with BA and PMO team.

• Operations Analyst

  • Jun 2019 - Nov 2020

  • Managing a portfolio of clients with regular purchases. • Supporting and training of team members. • Identifying and getting system issues resolved. • Revising existing & creating new process documentation to improve efficiency.



Xanadu Consultancy

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Support Team Lead

  • Jan 2017 - Jun 2019

  Cork, Ireland - Developing a fully automated, yet compliant payment processing engine. - Analyzing and enhancing our payment offering and procedures. - Improving productivity by analyzing and optimizing procedures / training. - Analyzing and managing costs of customer deposits / withdrawals to maintain the Matchbook ecosystem. - Monitoring and managing flow of deposits and withdrawals. - Increasing team engagement via effective day to day management. - Providing training and higher tier… Show more - Developing a fully automated, yet compliant payment processing engine. - Analyzing and enhancing our payment offering and procedures. - Improving productivity by analyzing and optimizing procedures / training. - Analyzing and managing costs of customer deposits / withdrawals to maintain the Matchbook ecosystem. - Monitoring and managing flow of deposits and withdrawals. - Increasing team engagement via effective day to day management. - Providing training and higher tier support for agents on issues related to Payment processing, KYC verification and revision of betting activity. - Liaison with payment providers. - Handling client Complaints and Responsible Gaming issues. Key achievements: - Automating payment processing risk checks; - Introducing Mastercard withdrawals on Matchbook; - Building up the payment processing structure and procedures of Matchbook

• Client Retention Specialist

  • Dec 2014 - Jan 2017

  Cork, Ireland - Provision of customer support and account management for Matchbook and 3ET customers. - Organizing daily workflow of the night shift. - Providing training and 2nd tier support for junior agents. - Close cooperation with the Compliance and Operation departments. - Checking and handling Responsible gaming issues. - Withdrawal processing manually. - KYC checks. - Forum moderation.



HDF Military Movement Centre

• Transport Officer

  • Jan 2007 - Aug 2014

  Budapest - Developed an application that reviewed the oversized vehicles in a train and automatically generated the required forwarding permission requests. - Reduced costs of rail transports 30% by negotiating fares and prices throughout the procurement process. - Met and exceeded all SLAs by optimizing routes and actively coordinating with authorities / transport companies.



UN Forces in Cyprus (UNFICYP)

• Military Observer and Liaison Officer (MOLO)

  • Mar 2012 - Mar 2013

  Famagusta, Cyprus - Enhanced the level of trust between the opposing forces and decreased the number of military incidents by maintaining a constant, meaningful conversation and by ensuring that both parties adhered to the cease-fire agreement.



Multimodal Transport Coordination Unit (NATO MovCon MILU)

• Chief of Operations

  • Oct 2008 - Mar 2012

  Different - Enabled the rapid mobilization and transportation of 25000 personnel and 5000 vehicles across the globe by preparing multimodal transport plans / customs clearances and freight forwarding arrangements.



Supply Chain Company (HDF 12th Air Defence Missile Brigade, Logistic Bt, HQ Sup Coy)

• Assistant Team Manager (Deputy commander)

  • Sep 2004 - Jan 2007

  Győr, Hungary - Constant and successful support of a battalion of 300 persons by operating an efficient and sustainable supply chain. All SLAs and stretch goals met.



Supply and Transportation Company (HDF 12th Air Defence Missile Brigade, Logistic Bt.)

• Transport Planner / Team lead (Platoon commander)

  • Aug 2002 - Sep 2004

  Győr, Hungary - Improved fleet availability 20% via successful coordination and negotiation with key stakeholders. - Increased cost efficiency 50% by optimizing fleet / driver’s rosters vs tasks.