Experience

ATG Travel Worldwide

• Netherlands
• Think Tanks
• 100 - 200 Employee

• Managing Director Europe

  • Nov 2022 - Present

  Frankfurt Rhine-Main Metropolitan Area Responsible for the design, alignment and implementation of ATG's regional and functional strategies as well as continuous optimization of structures, technologies and processes. Leading ATG’s European Teams to increase brand awareness, business development, customer experience and growth.



Ask Ashworth / Ashworth Business Development

• Founder

  • Dec 2021 - Nov 2022

  Frankfurt Rhine-Main Metropolitan Area Delivering advisory projects and support to start-ups, large global companies and all in between. Areas of experise are : overall (international) organisation, commercial go to market & retention approaches, operational set-up including process quality, multi-channel customer experience & End-2-End service delivery.



Acomodeo

• Germany
• Technology, Information and Internet
• 1 - 100 Employee

• Managing Director

  • Aug 2019 - Dec 2021

  Frankfurt am Main, Hesse, Germany Together with founder enhancing the unique travel technology & service marketplace to search and book serviced apartments and driving the global expansion (B2B2C). Acomodeo was sold to shareholder Q4-2021. Main focus; Create organizational structure including driving culture change from product to client experience and value whilst embedding a result driven team approach. Lead the Marketing team to increase the visibility, improve brand awareness of our solution & service… Show more Together with founder enhancing the unique travel technology & service marketplace to search and book serviced apartments and driving the global expansion (B2B2C). Acomodeo was sold to shareholder Q4-2021. Main focus; Create organizational structure including driving culture change from product to client experience and value whilst embedding a result driven team approach. Lead the Marketing team to increase the visibility, improve brand awareness of our solution & service uniqueness, multi-channel & multi-media. Lead the Sales & Account Management team pursuing growth and retention via strategic & tactical sales approaches and key account planning. Lead Customer Experience team to maintain high satisfaction levels, high conversion trends and high process quality. Lead Supplier Management team to partner, maintain and increase high quality partners/suppliers with attractive conditions. Show less



CWT

• United States
• Travel Arrangements
• 700 & Above Employee

• Senior Vice President, Central & Eastern Europe

  • Nov 2013 - Aug 2019

  Frankfurt am Main, Hesse, Germany Member of the EMEA Leadership Team leading management teams across Central & Eastern Europe responsible for 13 countries, 10 direct reports, indirect 1100 employees. Executive owner of large local, regional and EMEA accounts. Responsible for total client life cycle, rebids and new contracted sales. Identifying opportunities for expansion with regards to country markets, new services or industry developments. P&L accountability; achieving strategic goals, profitability requirements and… Show more Member of the EMEA Leadership Team leading management teams across Central & Eastern Europe responsible for 13 countries, 10 direct reports, indirect 1100 employees. Executive owner of large local, regional and EMEA accounts. Responsible for total client life cycle, rebids and new contracted sales. Identifying opportunities for expansion with regards to country markets, new services or industry developments. P&L accountability; achieving strategic goals, profitability requirements and performance responsibility for all markets in Central & Eastern Europe. Formulating and implementing strategic plans to develop the markets mentioned. Own merger and acquisition projects.

• Vice President, Traveller & Transaction Services (Operations) EMEA

  • May 2010 - Nov 2013

  Paris, Île-de-France, France Manage Operational Function strategically across EMEA delivering multi-channel customer experience, high volume sales & transactions and process-automation quality on a people, business and finance scale. Responsible for all customer experience within the service configurations in 27 countries and with over 6000 staff. reporting into the role. Tasks a o.: - Design, create and develop Service Configurations, both online and offline for Corporate Customers primarily focused on the… Show more Manage Operational Function strategically across EMEA delivering multi-channel customer experience, high volume sales & transactions and process-automation quality on a people, business and finance scale. Responsible for all customer experience within the service configurations in 27 countries and with over 6000 staff. reporting into the role. Tasks a o.: - Design, create and develop Service Configurations, both online and offline for Corporate Customers primarily focused on the individual traveler experience. - Maintain best in class Service Centers linked to the different Service Configurations varying from small local centers to international service centers handling (e.g. 40+ countries in 1 center), both online and offline. Design and optimize specific services, processes, technology for each of them. - Enhance value and costs of transactions through constant increase of customer experience and re-evaluating efficiency in processes/automation & tools as well as service configurations. - Directly leading 22 international staff divided into central development departments and local country management



CWT

• United States
• Travel Arrangements
• 700 & Above Employee

• Senior Director Branch Operations EMEA & Acting Sr. Director Traveller Services North Europe

  • 2006 - 2010

  Paris, Île-de-France, France Manage Specialized Operational Function in developing customer experience offering, sales and transaction volumes/handling (process design & automation) and structuring the service network in various countries; designing and implementing the Online Service Centers across EMEA, professionalizing the services and tools and building and selling a new efficient platform at an unknown high standard in the industry. Additional achievements a o.: Designed & deloped the online offering for… Show more Manage Specialized Operational Function in developing customer experience offering, sales and transaction volumes/handling (process design & automation) and structuring the service network in various countries; designing and implementing the Online Service Centers across EMEA, professionalizing the services and tools and building and selling a new efficient platform at an unknown high standard in the industry. Additional achievements a o.: Designed & deloped the online offering for travelers and corporate customers from idea to running business across 11 countries Lead Operational Function across BeNeLux and Scandinavia, business, people and finance wise. Co leading the integration of acquired ARK Travel agencies in Sweden realizing increased market share, traveler and customer service increase, high savings, efficiency and productivity gains. Additional achievements a o.: Participate in due diligence process Leading company integration in a variety of areas

• Director Operations Support EMEA

  • 2004 - 2006

  Paris, Île-de-France, France Manage Specialized Function supporting the EMEA countries, designing and implementing traveler services, operational products and tools to further increase customer experience, efficiency in processes and productivity gains.

• Operations Director Benelux

  • 2001 - 2004

  Brussels Area, Belgium & Amsterdam Area, The Netherlands Manage Operational Function for the Benelux countries, structure services network and optimize financial and quality (customer experience & process) performance Additional achievements a o.: Integrate towards 1 Benelux organisation Turnaround Belgium market including new service offering, consolidation and (re)structuring of various departments Contribute to long term business strategy

• Regional Manager the Netherlands

  • 2000 - 2001

  Amsterdam, North Holland, Netherlands Regional responsible for multiple business travel centres and implants in The Netherlands

• General Manager Explant Shell Travel Services

  • 1998 - 2000

  The Hague, South Holland, Netherlands Operational responsible for the travel services delivery to Shell



Maduro Travel & Indigo Tours

• General Manager

  • 1993 - 1998

  The Hague Area, Netherlands Leisure, Touroperating, Direct Selling, Business Travel & Consolidating.