Experience

SunteckTTS

• United States
• Truck Transportation
• 200 - 300 Employee

• Sales Executive

  • Jan 2020 - Present

• Senior Account Manager

  • Jan 2019 - Present

• Account Manager

  • Mar 2012 - Dec 2018

  • Manage an ever-growing nation-wide portfolio of top clients in all aspects of ensuring the highest customer satisfaction from up-sell/cross-sell opportunities to managing logistics from freight carrier level to delivery implementation• Develop strong relationships and communications across all business partners to ensure the ability to quickly pivot and address any logistical changes needed to ensure on time deliveries and high customer satisfaction• Creatively using each aspect of each shipment, needs of the carrier and the unique shipment constraints and qualities to produce a solution that benefits all parties involved• Grow accounts through personal customer relationships and in depth understanding of each clients unique business practices and needs, with an estimated portfolio growth of + 18% over four years• Proactive insight into potential logistical concerns through experience and forward thinking project planning and assuring smooth execution from quote, scheduling, bookings, dispatching and communications from account managers to truck drivers and logistics coordinators.• Orchestrate the needs of my customers, vendors and carriers to successfully culminate into an efficient, cost-effective logistics/transport solution• Supervised, trained and mentored 9 new hires in the last 2 years, developing them to company standards• Created, presented and developed the now current company standard in training and on-boarding all new employees setting consistent skill sets and practices



King Maker Marketing Inc.

• Advertising Services
• 1 - 100 Employee

• Customer Service Manager

  • Sep 2011 - Mar 2012

  • Created aggressive pricing structures four our various brands (Ace, Checkers, Gold Crest and Hi-Val) in each state nationwide, adjusting between state legal minimums and sales to customers• Supported and managed customer relationships and outside sales agents, processed and fulfilled incoming and active orders, along with generating corresponding invoices • Created aggressive pricing structures four our various brands (Ace, Checkers, Gold Crest and Hi-Val) in each state nationwide, adjusting between state legal minimums and sales to customers• Supported and managed customer relationships and outside sales agents, processed and fulfilled incoming and active orders, along with generating corresponding invoices



Michael Kors

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Logistics Coordinator

  • Mar 2010 - Sep 2011

  • Assisted General Managers/Contractors in all aspects of new and existing store development• Managed and coordinated all fixture shipments for the construction/remodel of 65 store locations globally• Project managed the on-time delivery for all product in the Collection Retail Lines and presented and reported results to senior management on a monthly basis• Coordinated and scheduled all import containers to various warehouses based on need and availability• Identified and implemented process improvement opportunities including creation of the standardized import container handling procedures as well as a vendor shipping guidelines for all construction vendors



Hitachi Vantara

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Intern

  • May 2009 - Aug 2009

  • Analyzed various global markets and presented research to senior management• Liasaned between China and US offices • Analyzed various global markets and presented research to senior management• Liasaned between China and US offices