Experience

Guru Technology Limited

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• Operations Manager

  • Feb 2021 - Present

  I am responsible for the overseeing the implementation of all MDM, mobile and hosted telephony contracts within the business, along with CRM Management and programming, bill runs and technical reporting. Heading up the customer experience team, I am accountable for ensuring the team delivers exceptional customer service.

• Senior Operations Consultant

  • Jun 2020 - Feb 2021

  I am responsible for all implementation within the business, covering mobile, MDM and hosted telephony. CRM management and programming. Bill runs and technical reporting.



Exclusive Vehicle Contracts

• United Kingdom
• Business Supplies & Equipment

• Fleet Services Manager

  • May 2019 - Apr 2020

• Manager

  • Feb 2001 - Apr 2019

  Worked with facilities management clients on e-sourcing. Extrapolated, analysed bid data and negotiated pricing, resulting in savings exceeding £400k• Instrumental in management of procurement process for fleet replacement cycle with annual spend exceeding £13m • Negotiated substantial savings with Rental provider on annual spend exceeding £1M• Act as the main interface between EFM, clients and supply chain to build effective and mutually beneficial relationships, responding to queries and complaints to ensure the best outcome for the customer• Recruited and trained my team which managed day to day operations of a vehicle fleet in excess of 4,500 vehicles at its peak• Change Management – Implemented new IT Platforms and Telephony Systems upskilling users and continuously monitoring performance• Continual utilisation of Lean Management techniques, to increase efficiency.• Proficient in all Microsoft Office programmes. Implemented FleetPlus database in 2001 and managed the replacement of FleetPlus with Key2 in 2018. • Instigated, designed and improved numerous policies to ensure full compliance to ever changing environmental and commercial conditions Show less



Wayside VW Milton Keynes

• Retail Sales Executive

  • Sep 2000 - Feb 2001

  My roles included retail sales, arranging for used vehicles to be refurbished as agreed during the sales process and following up all potential leads that came into the dealership. In December 2010, I was awarded the “Top Sales Executive” for the number of units sold, profits made and exemplary customer service. In 2001, I was headhunted by Exclusive Vehicle Contracts My roles included retail sales, arranging for used vehicles to be refurbished as agreed during the sales process and following up all potential leads that came into the dealership. In December 2010, I was awarded the “Top Sales Executive” for the number of units sold, profits made and exemplary customer service. In 2001, I was headhunted by Exclusive Vehicle Contracts



BMG Contracts

• United Kingdom

• Various Positions

  • Aug 1990 - Sep 2000

  • 1990 to 1994 - Cleaner/Driver • 1994 to 1996 - Logistics and Maintenance Control • 1996 to 1998 - Database Management and Customer Services • 1998 to 2000 - Supply Chain Management • 1990 to 1994 - Cleaner/Driver • 1994 to 1996 - Logistics and Maintenance Control • 1996 to 1998 - Database Management and Customer Services • 1998 to 2000 - Supply Chain Management