Experience

ChurnZero

• United States
• Software Development
• 100 - 200 Employee

• Team Lead, Customer Enablement

  • Dec 2021 - Present

• Customer Learning and Education Specialist

  • Dec 2020 - Dec 2021



Cvent

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Client Services Trainer

  • Mar 2019 - May 2020

  • Design, plan, and implement high quality, in-person and online customer-facing training sessions utilizing a variety of training methodologies, techniques, concepts, and learning tools.• Consult on client training needs through analysis of client’s use of products and collaboration with internal client- facing team members, including other trainers, product management, and service delivery teams.• Serve as Instructional Designer to develop and update client-facing Learning Labs and Public Webinars delivered through WebEx and Zoom, Regional Training and Cvent Connect workshops.• Maintain Subject Matter Expertise level product knowledge to ensure best in class service to clients and to develop future training programs and materials.• Design and lead Facilitation Skills training to onboard Client Success Advisors for Journey to 100K client training initiative for existing and prospective customers.• Serve on the LGBTQIA+ Employee Community Group Board, Client Services Kick Off 2020 Committee, and Cvent Connect Committee.• Mentor new Client Service Trainers during the onboarding process, as well as Client Service Advisors on personal development, goal setting, navigating ambiguity, and comfortability around upper management.



Keller Williams Real Estate

• United States
• Real Estate
• 500 - 600 Employee

• Licensed Virginia Realtor

  • Apr 2018 - Mar 2019

  ∙ Curates the journey for clients who wish to buy, sell, or invest in Virginia real estate. ∙ Specialize in helping first time home buyers from home search, negotiation, to transaction close.∙ Generates and Converts Leads through viral marketing, events, and Sphere of Influence.∙ Coaches agents on Buyers/Listing Presentations and hosts daily accountability calls with agents to achieve their personal goals.∙ Attended Keller Williams Agent Leadership Conference 2018 ∙ Curates the journey for clients who wish to buy, sell, or invest in Virginia real estate. ∙ Specialize in helping first time home buyers from home search, negotiation, to transaction close.∙ Generates and Converts Leads through viral marketing, events, and Sphere of Influence.∙ Coaches agents on Buyers/Listing Presentations and hosts daily accountability calls with agents to achieve their personal goals.∙ Attended Keller Williams Agent Leadership Conference 2018



The Frye Company

• United States
• Retail
• 1 - 100 Employee

• Manager

  • Mar 2016 - Apr 2018

  - Team leader for multiple new store openings across the the US. Trained new employees on store operations/systems, inventory management, product knowledge, customer service, and FRYE culture.- Identified and implemented opportunities to improve and maintain store policy and procedures for the bi-annual audit process; increased accuracy by 30% YOY.- Developed and implemented company-wide training on internal Feedback Culture through web-based delivery.- Motivated small business employees to generate revenue by identifying opportunities though skills analysis, a focus on providing unparalleled customer experiences, and follow though.- Managed operations team to improve the flow and accountability of merchandise delivery, stockroom organization, and accuracy of inventory management system.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Business Expert

  • Oct 2014 - Mar 2016

  ∙ Developed and managed over forty $35K+ annual business to business accounts. ∙ Created and facilitated motivational keynotes to inspire buy-in from retail team members unfamiliar with the role of the Apple Business Team; Increased new introduction participation by 64%.∙ Met with C-Level executives to evaluate workflow and present iOS/Mac and software deployment solutions.∙ Facilitated client briefings and business events for attaining complete work-flow solutions, flexible purchasing options, support and ongoing success with 25% ROI.∙ Team driven revenue results over 300% YOY for FY15; Successfully forecasted more than $140K per quarter.

• New Store Opening Host Coordinator/In-Store Guest Trainer

  • Feb 2013 - Oct 2014

  ∙ Coordinated Hiring Events for anticipated opening of Apple, Potomac Town Center.∙ Facilitated event presentations and orchestrated event flow across regional markets.∙ Responsible for the facilitation, deployment, and application of new hardware/software training and updated workflow processes for the entire store team (100+ employees)∙ Responsible for new hire onboarding processes and ongoing success of new employees within the first 3 months in-role, an average of 12-24 employees every three months.∙ Ensured and enforced ethical compliance with official Apple Credo.

• Specialist/Mentor

  • Oct 2011 - Feb 2013



Peter Adams Design

• Scenic Designer

  • 2008 - Oct 2011

  Freelance Scenic Designer for theater, currently residing in the Washington, DC area. He has balanced a career between New York and Washington DC with productions at 3LD Art and Technology Center (NY), Woolly Mammoth (DC), Folger Shakespeare Theater (DC), Capitol Hill Arts Workshop (DC), The Waterside Theater (NC) and other off-Broadway venues. Peter has studied drawing and painting at the Arts Students League of New York City. He graduated from Christopher Newport University with a Bachelor of Arts and Humanities degree in Design and Technical Theater. He was the first student to design a MainStage University production: Great Men of Science Nos. 21 & 22, and again his senior year: Children of a Lesser God.