Experience

MerchantE

• United States
• Financial Services
• 100 - 200 Employee

• Product Owner

  • Sep 2019 - Present

  - Led product development efforts for multiple software projects from ideation to release, ensuring alignment with business goals and customer needs. - Collaborated with cross-functional teams, including developers, designers, and stakeholders, to define product vision, roadmap, and backlog, and prioritize features based on value and feasibility. - Conducted market research, user interviews, and data analysis to identify customer pain points, gather feedback, and validate product hypotheses, resulting in improved user experience and increased user adoption. - Communicated product strategy, status updates, and progress to executive management and other stakeholders, ensuring transparency and alignment with organizational priorities. - Managed the product backlog, wrote user stories, and maintained product documentation using Agile methodologies, ensuring timely delivery of high-quality features. - Conducted sprint planning, stand-up meetings, retrospectives, and demos, facilitating effective communication and collaboration among team members and stakeholders. - Worked closely with developers to ensure that user stories were well-defined, acceptance criteria were clear, resulting in higher development efficiency and better code quality. - Coordinated user acceptance testing and beta releases, soliciting feedback from customers and incorporating it into the product development process. - Mentored and coached junior product team members, providing guidance on product management best practices and fostering a culture of continuous improvement. Show less



Worldpay

• United Kingdom
• Financial Services
• 700 & Above Employee

• Product Engineer (Company recently acquired by Vantiv)

  • Jul 2016 - May 2019

  • Simultaneously driving multiple highly successful and punctual implementations of petroleum, retail, e-commerce, and grocery point-of-sale software solutions. • Creating and tailoring test-plans based on in-depth analysis of customers' requirements and desired functionality ensuring laser-focused solutions. • Leverage strong technical capabilities to perform end-to-end regression testing and ensure optimal functionality and performance. • Develop and deploy agile and adaptive strategies to resolve production issues and increase overall efficiency. • Collaborate extensively with cross-functional team members to ensure strict adherence to project timelines. • Obtain in-depth exposure to EMV (Contact, Contactless, and Quick Chip) technologies in order to effectively steer customers' decision-making process. • Integral to vendors' migration from heritage Worldpay's payment gateway platform to new Vantiv platform by providing agile, adaptive solutions, engaging in continuous customer support, and serving as a subject matter expert on Worldpay’s gateway platform and all associated message specifications. Show less



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Software QA Engineer

  • Jan 2012 - Jun 2016

  • Gained valuable exposure to highly effective technical and testing processes within a fast-paced Agile environment. • Conducting in-depth analysis of customers' requirements in order to design test scripts and develop test plans which enabled them to deliver effective and profitable products into the field. • Obtained extensive experience with automated / manual functional and regression testing ensuring optimal quality of deliverables • Gained valuable exposure to highly effective technical and testing processes within a fast-paced Agile environment. • Conducting in-depth analysis of customers' requirements in order to design test scripts and develop test plans which enabled them to deliver effective and profitable products into the field. • Obtained extensive experience with automated / manual functional and regression testing ensuring optimal quality of deliverables