Experience

Brown & Joseph AR Management | an ARMStrong RM Company

• United States
• Financial Services
• 1 - 100 Employee

• Claims & Investigations Manager

  • May 2019 - Present

  Manage a team of investigators, collection staff, and client service staff, while also distributing work to off-shore vendors. My teams have varied in size with company needs, up to seven FT and three PT employees at once in addition to off-shore resources. Responsible for daily communication with international clients, ensuring international team hits monthly goals, and investigation team hits daily KPI markers. Other duties include: -Preparing reports for clientele (investigation… Show more Manage a team of investigators, collection staff, and client service staff, while also distributing work to off-shore vendors. My teams have varied in size with company needs, up to seven FT and three PT employees at once in addition to off-shore resources. Responsible for daily communication with international clients, ensuring international team hits monthly goals, and investigation team hits daily KPI markers. Other duties include: -Preparing reports for clientele (investigation, settlement, litigation, etc) depending on account needs -Auditing claim placements and recoveries with VP and reaching out to strategic clients based on findings -Submitting proofs of claim in bankruptcies and monitoring proceedings -Drafting affidavits for notarization and authentication -Reviewing contracts, reconciling invoices with SOAs, and interpreting credit reports -Crafting placement and settlement agreements -Assigning collection cases, investigation claims, and skip tracing work as appropriate -Handling specific HR duties for direct reports (annual reviews, raises, verifying time cards, and approving PTO requests)

• International Claims Specialist

  • Aug 2018 - May 2019

  Prepared in-depth investigation reports on domestic accounts, drafted a variety of reports (settlement, litigation, closing, etc) based on account status and situation, communicated daily with international clientele, responsible for handling collection cases and non-collection accounts (investigation and fraud), as well as bankruptcy matters (submitting proofs of claim, monitoring bankruptcy dockets, and responding to objections).

• Skip Tracer & Investigator

  • Apr 2017 - Aug 2018

  Was responsible for preparing in-depth investigation reports on domestic accounts for international clients, used public and private databases to locate contact information for debtors, and prepared litigation reviews for clients with large balance accounts.

• Credit and Collections Specialist

  • Jun 2016 - Apr 2017

  Handled commercial collections, primarily insurance (mostly work comp and GL premiums and audits). Responsible for negotiating/collecting a portfolio of accounts, manually called and notated database (no dialer system), performed basic skip trace with publicly available sources.



Climate Pros, LLC

• United States
• Construction
• 300 - 400 Employee

• Warehouse Coordinator

  • Feb 2016 - Apr 2016

  Glendale Heights, IL Received parts and staged them in the appropriate area, maintained a clean warehouse and work environment, pulled orders from inventory and processed transfers in the system, shipped parts to clients and vendors, used a PC, Microsoft Office, and other office equipment daily, operated company vehicle for deliveries, assigned jobs to technicians.



Suburban Laboratories, Inc

• United States
• Environmental Services
• 1 - 100 Employee

• Shipping and Receiving

  • Jul 2014 - Oct 2015

  Geneva, IL Pulled orders and packaged them for shipping, tracked and maintained inventory levels, placed purchase orders with outside vendors to replenish inventory.

• Field Technician

  • Dec 2013 - Jul 2014

  Geneva, IL Transported and collected samples (waste water, drinking water, soil, etc) across the greater Chicago suburbs. Operated company vehicle, picked and prepped orders for clients, handled volatile substances.



Blue Peak Tents

• Tent Crew

  • Apr 2013 - Dec 2013

  West Chicago, IL Set up and tore down large event tents and accessories, operated company vehicles, and cleaned the warehouse, canvases, and accessories. Required working on a timetable, working in adverse weather conditions, and working long days. Occasionally led 2- or 3-person teams.



ALE Solutions

• United States
• Insurance
• 200 - 300 Employee

• Hotel Coordinator Assistant

  • May 2012 - Feb 2013

  I worked with insurance companies and their insured families, working to set them up in hotels while their homes are being repaired due to damage (water, fire, natural disasters, etc). Working at ALE made me even more adept at using a computer, Microsoft Office software, and various office equipment (fax machines, multi-line phones, etc).



Illinois Department of Juvenile Justice

• Juvenile Justice Specialist

  • Nov 2010 - Mar 2012

  St. Charles, IL This position was essentially a corrections officer post at a juvenile prison. Supervising, guarding, and occasionally counseling youths were the main points of this job. Youths ranged from fourteen to twenty years of age, in numbers as large as forty-five. I learned a great deal about deescalating volatile situations and using my own discretion while at the prison. Physically restraining aggressive individuals, writing reports, and operating various equipment (handheld radios, telephones… Show more This position was essentially a corrections officer post at a juvenile prison. Supervising, guarding, and occasionally counseling youths were the main points of this job. Youths ranged from fourteen to twenty years of age, in numbers as large as forty-five. I learned a great deal about deescalating volatile situations and using my own discretion while at the prison. Physically restraining aggressive individuals, writing reports, and operating various equipment (handheld radios, telephones, handcuffs, flashlights) were daily operations of this position. Show less



Blue Peak Tents

• Tent Installer

  • Apr 2010 - Aug 2010

  West Chicago, IL This was a very physically demanding job. We set up tents ranging in size from 15'x15', all the way up to 40'x140', plus chairs, tables, and other accessories. With set up came tear down, as well as keeping stock of the warehouse and keeping things clean. Working long hours and working on a timetable were essential parts of this job.



St. Charles Community Unit School District 303

• United States
• Education Management
• 400 - 500 Employee

• Summer Grounds

  • May 2006 - Aug 2009

  St. Charles, IL I worked for the school district for four summers (2006 to 2009), doing a variety of jobs. Landscaping, gardening, equipment transport, and operating heavy machinery (fork lift, backhoe, small dump trucks, box truck) are examples of the things I did while employed there, often working on my own and using my own discretion in given situations. Overnight security posts were assigned when available. In some situations, I was asked to supervise one or two of the other summer helpers while we were… Show more I worked for the school district for four summers (2006 to 2009), doing a variety of jobs. Landscaping, gardening, equipment transport, and operating heavy machinery (fork lift, backhoe, small dump trucks, box truck) are examples of the things I did while employed there, often working on my own and using my own discretion in given situations. Overnight security posts were assigned when available. In some situations, I was asked to supervise one or two of the other summer helpers while we were sent off on our own. Show less



Cascade Drive-in

• Concessions Worker

  • Jul 2005 - Aug 2005

  West Chicago, IL I started in the indoor concessions area, where I would help the customers get there popcorn, nachos, pretzels, etc. The owner quickly learned to trust my judgement and I was allowed to operate the outdoor hotdog cart by myself. It required high levels of customer service, food handling, and cashiering without a register.



Tivoli Enterprises, Inc

• United States
• Entertainment Providers
• 1 - 100 Employee

• Floor Staff

  • Nov 2003 - May 2005

  St. Charles, IL Working as Floor Staff really encompassed everything at the theater. Cashiering and customer service while selling tickets in the box office, more cashiering and customer service in addition to food preparation behind the concessions area, and customer service, working on a timetable, and cleaning while being an usher. There were also numerous side positions that required very high levels of customer service, such as approaching people about promotions and working birthday parties.