Director of Customer Experience

• Oct 2019 - Present

1st Day School Supplies www.1stDaySchoolSupplies.com is the nation's fastest growing custom kit school supply company in the country. We custom kit back-to-school supplies for the start of the school year so parents don't have to shop at Wal-Mart, Target and Staples. Our goal is to be the best in the world at what we do. To that end we have a world class team of associates that serve our customers. We service schools across the country. Our process is web based and totally automated requiring very little work on behalf of parent volunteers. Parents love our value proposition combined with our "Nordstrom" like customer servicesee less Show less

Customer Experience Manager

• Oct 2016 - Sep 2019

Director of Customer Experience

• Jul 2020 - Present

1st Place Spiritwear is the undisputed leader in providing schools with the highest quality on demand spiritwear using their school's colors, name and mascots. Every school in the country has an up and running spiritwear store, providing an unique alternative to traditional spiritwear for consumers and giving schools the opportunity to easily opt in as a fundraiser. Customers will be able to choose from over 200 original designs with no minimum orders. 1st Place Spiritwear is vertically integrated from technology, to on demand direct to garment production in our state of the art production facility headquartered in Hinckley, Ohio. We have invested significantly in every aspect of our business, positioning 1st Place Spiritwear to be the best in the world. Our graphic designs are all originals, developed by the leading t-shirt graphic designers in the world. Our goal is not to be the cheapest, but the best. That is why we sell only the highest quality garments, leading with Bella Canvas. Show less

Account Manager

• Jun 2015 - Oct 2016

Park Place Technologies is the premier provider of data center hardware maintenance. Park Place enables its customers to extend the life of their IT equipment at a significant cost savings over the manufacturer. Park Place Technologies is headquartered in Cleveland, Ohio with a world class Client Service and Support Center based outside of Boston, MA. Park Place’s 23 years of experience with over 5,000 businesses make it a cost-effective, secure alternative to an OEM extended warranty program. http://www.parkplacetechnologies.com Show less

Quality Control Manager

• May 2010 - May 2015

Managed a team of 20 warehouse associates in the area of Quality Control for a back-to-school supply kit company. Responsible for verifying the accuracy of all items picked. Adhere to a strict deadline and time schedule while at the same time providing the company a 99.9% accuracy rate in quality checks in 2014. Worked with associates with product knowledge, placement and fulfillment procedures. Experienced with providing a positive environment in light of an error made in the production line to maintain a work place that employees want to continually strive for 100% to reach company's goals. Show less

Sales Agent

• Jan 2015 - Mar 2015

Worked as a sales agent on the sales floor working with PSE&G selling worry free protection plans for major household appliances by phoning all customers. Achieve daily sales goal 100% each day. PSE&G is one of the United States largest energy companies located in New Jersey. Worked as a sales agent on the sales floor working with PSE&G selling worry free protection plans for major household appliances by phoning all customers. Achieve daily sales goal 100% each day. PSE&G is one of the United States largest energy companies located in New Jersey.