Experience

Code42

• United States
• Computer and Network Security
• 200 - 300 Employee

• RVP, National Accounts

  • Jan 2022 - Present

• Vice President, Customer Success - Commercial

  • Jan 2020 - Mar 2022

• Director, Customer Success

  • Jan 2019 - Mar 2022

• Manager, Customer Success

  • Jan 2018 - Dec 2018

• Customer Success Manager

  • Jan 2016 - Dec 2017

• Growth Specialist

  • Mar 2014 - Dec 2015



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Home Mortgage Consultant

  • Aug 2012 - Mar 2014

  Providing mortgage products to help customers succeed financially. • Exceed monthly revenue and customer loyalty targets • Build and maintain positive relationships between business lines • Establish rapport and trust to ensure lasting relationships and brand loyalty • Exceed sales goals through focus, hard work and excellent communication Providing mortgage products to help customers succeed financially. • Exceed monthly revenue and customer loyalty targets • Build and maintain positive relationships between business lines • Establish rapport and trust to ensure lasting relationships and brand loyalty • Exceed sales goals through focus, hard work and excellent communication



Wells Fargo Auto Finance

• Loan Specialist

  • Feb 2011 - Aug 2012

  • Provided unbeatable customer services to both internal and external business partners • Collaborated with business partners to streamline practices and maximize efficiency • Outside of the box thinking to assure profitable and successful relationships • Provided unbeatable customer services to both internal and external business partners • Collaborated with business partners to streamline practices and maximize efficiency • Outside of the box thinking to assure profitable and successful relationships



Wells Fargo Home Mortgage

• United States
• Banking

• Analyst

  • Sep 2009 - Sep 2010

  • Managed the needs of up to 150 mortgage files with identified post-closing errors • Repaired the relationship between Wells Fargo and its customers who received poor service • Negotiated with customers, title companies, and others to generate an action plan that would uphold excellent customer service standards and prevent investor penalties • Managed the needs of up to 150 mortgage files with identified post-closing errors • Repaired the relationship between Wells Fargo and its customers who received poor service • Negotiated with customers, title companies, and others to generate an action plan that would uphold excellent customer service standards and prevent investor penalties



Minnesota Trails

• United States
• Non-profit Organizations

• Advertising Account Manager

  • Jan 2009 - Jul 2009

  • Successfully managed over 200 advertising accounts in the Midwest region • Coordinated a team of employees in the area of sales, editing, graphic design and copywriting • Maintained current accounts while expanding clientele through methods such as cold-calls and campaign pitching • Successfully managed over 200 advertising accounts in the Midwest region • Coordinated a team of employees in the area of sales, editing, graphic design and copywriting • Maintained current accounts while expanding clientele through methods such as cold-calls and campaign pitching



Apple

• Indonesia
• Software Development
• 1 - 100 Employee

• Sales Specialist

  • Jul 2008 - Jan 2009

  • Delivered the ultimate Apple experience for guests through fun and energetic sales tactics • Exceeded overall store and individual sales goals • Ranked third out of eighty Sales Specialists for exceeding sales goals • Delivered the ultimate Apple experience for guests through fun and energetic sales tactics • Exceeded overall store and individual sales goals • Ranked third out of eighty Sales Specialists for exceeding sales goals