Experience

Glanbia

• Ireland
• Food and Beverage Services
• 700 & Above Employee

• IT System Administrator

  • Oct 2022 - Present

• IT Service Desk Senior Technician

  • Nov 2020 - Present

  • Global support role for onsite and remote users (7,000 employees worldwide in 34 countries, 300 at Downers Grove)• Ongoing maintenance of user accounts and distribution lists within Active Directory• Teams live event production support for executive-level/company-wide communications• Onboarding/IT orientation for newly acquired businesses/employees (in-person/company travel as needed)• Management of assets, network switches and cabling within onsite server rooms• Hardware/software issue resolution for Windows and Mac platforms via Ivanti service application• SecurePrint/Copier equipment maintenance Show less



Freelance PC Support

• IT Professional

  • Jan 2000 - Present

  • 21+ years of hands-on electronics experience • Design and construction of desktop computer workstations for various clientele • Hardware maintenance, repair, and upgrades • Mechanically inclined with emphasis on precision components and sensitive equipment • Remote software support frequently utilized for traveling/out of area clientele • Ongoing research and practical application of new hardware and software technologies • Personalized on-call troubleshooting as work schedule allows Show less



Teacher Retirement System of Texas

• United States
• Government Administration
• 700 & Above Employee

• Client Services Technician

  • Aug 2019 - Mar 2020

  • Windows system support for all users incorporating laptops, thin clients and VM’s (500+ employees) • Maintenance of user accounts and distribution lists in Active Directory • Upkeep of network switches and cable management within telecom closets • Troubleshoot hardware/software issues via EZVista ticketing system • Printer/Copier maintenance • Configure and deploy new equipment for Windows 10 transition • MS Outlook/Exchange admin support • Windows system support for all users incorporating laptops, thin clients and VM’s (500+ employees) • Maintenance of user accounts and distribution lists in Active Directory • Upkeep of network switches and cable management within telecom closets • Troubleshoot hardware/software issues via EZVista ticketing system • Printer/Copier maintenance • Configure and deploy new equipment for Windows 10 transition • MS Outlook/Exchange admin support



Fermilab

• United States
• Research Services
• 700 & Above Employee

• Senior Desktop Support Technician

  • Mar 2011 - Jan 2019

  • Technical support to all personnel and divisions at laboratory (3,000+ endpoints, plus personally owned devices) • Visual media support for all meeting rooms utilizing ZOOM and Vidyo platforms • Troubleshot hardware/software issues, with timely resolutions per SLA requirements • Configured and deployed new equipment per customer purchase order specifications • Utilized ServiceNow for trouble tickets, specializing in Outlook/Exchange support • Assisted with server installations/decommissionings in major data centers (IMAC) • Multiple PC refresh projects completed by or sooner than required timeframe • Received and organized orders for onsite technology store, prepared equipment for delivery to user • Strong focus on customer service, constantly striving to keep user downtime to a minimum Show less



Dealertrack

• United States
• Software Development
• 700 & Above Employee

• Technical Support/Customer Service Representative

  • Oct 2005 - Sep 2008

  • Worked directly with automobile dealers nationwide to resolve calculation issues, software navigation, training, as well as various remote repairs • Assisted co-workers with data entry and problem solving • Executed applications on Microsoft Windows and proprietary platforms • Continuous reporting and record keeping as to when main website was experiencing downtime • Trained new employees on systems and procedures • Supported customer hardware remotely and tested via support website to confirm functionality Show less



Pace Systems, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Service Admin/Help Desk Support

  • Jun 2004 - May 2005

  • Provided help desk and desktop support in Windows 95/98/NT/XP and Citrix environments • Installed, configured and maintained workstations and printers on LAN • Performed memory and system upgrades on various PC makes/models • Worked with field techs to resolve login and network connectivity issues • Installed air conditioning system in server room • Configured and tested new PCs per customer specifications • Assistant to Sales Manager and Accounts Payable department • Worked directly with Director of Logistics including asset tagging of large orders • Performed administrative duties for Web Timesheets program • Sales support for Chicago Public Schools and local government accounts • Reception/Front Desk Duties included use of Avaya 9040 wireless system Show less