Experience

Topps Tiles

• United Kingdom
• Retail
• 500 - 600 Employee

• Head of Central Operations

  • May 2021 - Present

• Central Operations Manager

  • Feb 2017 - May 2021

• Central Support Manager

  • Feb 2015 - Feb 2017

• Store Manager

  • Mar 2013 - Feb 2015



Comet

• United Kingdom
• Retail
• 500 - 600 Employee

• Store Manager

  • Oct 2012 - Jan 2013

  Recently promoted to one of the areas largest stores, I held full accountability for the performance and operations. There was an immediate improvement in performance led by a natural ability to engage and inspire colleagues. Key responsibilities of the role: - Controlled leadership of the management team to deliver the company set kpi's. - Full shop floor control, making sure that our customers are welcomed by friendly, knowledgable and engaged colleagues. - Reviewing, coaching and development of colleagues. - To ensure the store is compliant with all audit and admin tasks. - The completion of a P&L review each month. - To ensure that the shop floor standards are maintained to a very high level so that our customers get the best experience possible. - Full responsibility for the recruitment and deployment of colleagues.

• Store manager

  • May 2012 - Oct 2012

  First appointment as store manager saw me take control of a failing branch. Performance over the previous 12 months had seen it consistently fall into the bottom 3 (out of an area covering 20) vs profit targets. During my 6 months here we saw performance, standards and the customer experience increase rapidly. We completed each month in a top 4 position including a month at number 1. The business grew by 20% vs previous years turnover. This quick turnaround led to a promotion to one of the areas larger stores.

• Sales manager

  • Apr 2006 - May 2012

  During my time as a sales manager I was responsible for the stores sales performance. This involved the recruiting, coaching and development of sales colleagues. I found that i enjoyed working in a fun and fast paced environment where I could use different skills each day to get the best out of my colleagues. Due to my proven success in this role I was promoted to larger stores in the area, including a fully refurbished flagship store to ensure it performed to its full potential.

• Sales Supervisor

  • Sep 2002 - Apr 2006