Mobility Services Manager

• Sep 2019 - Present

Quality Assurance Analyst

• Feb 2018 - Present

Operations Manager

• Feb 2012 - Dec 2016

 Manage daily, weekly, and monthly operations to insure all objectives are met.  Objectives include patient care, sales, revenue, collections, Accounts Receivable, and managing expenses.  Implementation of new EMR system to make all business aspects seamless.  Work closely with Head physical therapist to insure all aspects of patient care exceed standards.  Monitor Documentation to insure compliance and proper billing practices.  Responsible for hiring, training, performance management, and payroll.  Insure all therapist are current with license and up to date on credentialing and meeting standards for continuing education.  Work closely with sales team and assist in meetings when necessary. Show less

Work Comp Coordinator/Account Executive

• Jun 2010 - Jun 2011

 Responsible development of Work Comp and pain management division  Call on Physician groups to utilize pain management products  Negotiate pricing and contracting, with TPAs, insurance carriers, and employers  Liaison between patients, physicians, employers, TPAs, and carriers  Develop all required paper work regarding pain management products  Train all sales and customer service personnel on processes and procedures  Responsible development of Work Comp and pain management division  Call on Physician groups to utilize pain management products  Negotiate pricing and contracting, with TPAs, insurance carriers, and employers  Liaison between patients, physicians, employers, TPAs, and carriers  Develop all required paper work regarding pain management products  Train all sales and customer service personnel on processes and procedures

Account Executive

• Aug 2008 - Jun 2010

 Responsible for $3.8 million in annual revenue retention  Negotiate pricing, contracting, and delivery of new and existing product lines  Meet with assigned customers on an ongoing basis  Develop partnership with existing customers to bring value to customer  Look for business opportunities within existing customer base  Maintain proactive approach to insure customer satisfaction  Maintained 75% of quota first year and 100% second year  Responsible for $3.8 million in annual revenue retention  Negotiate pricing, contracting, and delivery of new and existing product lines  Meet with assigned customers on an ongoing basis  Develop partnership with existing customers to bring value to customer  Look for business opportunities within existing customer base  Maintain proactive approach to insure customer satisfaction  Maintained 75% of quota first year and 100% second year

Area Account Manager

• Jul 2007 - Jul 2008

 At 104% percent of quota 2008.  Develop and increase relationship with current and new clients including TPAs, insurance carriers, and self- insured employers  Oversee day to day operations and quotas for territory, including Missouri, Kansas, Nebraska, and Iowa  Develop business plan for growing new Medicare Set-Aside market  Liaison between clients, home office, and Center for Medicare and Medicaid Services  At 104% percent of quota 2008.  Develop and increase relationship with current and new clients including TPAs, insurance carriers, and self- insured employers  Oversee day to day operations and quotas for territory, including Missouri, Kansas, Nebraska, and Iowa  Develop business plan for growing new Medicare Set-Aside market  Liaison between clients, home office, and Center for Medicare and Medicaid Services

Director of Workers’ Compensation/Sales Manager/Athletic Trainer

• Jun 1996 - Jun 2006

 Responsible for increasing Workers’ Compensation referrals for Kansas City, Wichita, and Central Missouri markets calling on Employers, TPAs, case managers, and physicians  Responsible for selling Industrial Services to employers  Liaison between clinics, physicians, employers, TPAs, and Case Management companies regarding workers’ compensation clients  Write, negotiate and manage contracts with a variety of Workers’ Compensation accounts  Develop business plans to enable market growth  Athletic Trainer: Head trainer for Kansas City Knights, Head trainer for William Chrisman High School Show less