Pete Cassi
Dynamic Leader, Strategist, Coach, Trainer ~ Expertise in Contact Centers and Process Improvement at Self Employed- Claim this Profile
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Bio
Rick Hollar
Pete Cassi is a genuine leader. Solid mastery of the skills necessary to teach, coach, and mentor people in any organization to achieve great success. His insight into root cause and analysis is highly detailed, and encourages all around him to strive to find the best solution for the way ahead. Pete is courageous in his convictions and stands as a shield to protect his organizations, while demanding the highest standards in his expectations.
ernest coles
Pete has the very best Leadership qualites that my Janitorial service has ever had to opportuninty to provide service for . He showed respect to all my employees and it was a joy to work for a professional with friendly qualities.
Rick Hollar
Pete Cassi is a genuine leader. Solid mastery of the skills necessary to teach, coach, and mentor people in any organization to achieve great success. His insight into root cause and analysis is highly detailed, and encourages all around him to strive to find the best solution for the way ahead. Pete is courageous in his convictions and stands as a shield to protect his organizations, while demanding the highest standards in his expectations.
ernest coles
Pete has the very best Leadership qualites that my Janitorial service has ever had to opportuninty to provide service for . He showed respect to all my employees and it was a joy to work for a professional with friendly qualities.
Rick Hollar
Pete Cassi is a genuine leader. Solid mastery of the skills necessary to teach, coach, and mentor people in any organization to achieve great success. His insight into root cause and analysis is highly detailed, and encourages all around him to strive to find the best solution for the way ahead. Pete is courageous in his convictions and stands as a shield to protect his organizations, while demanding the highest standards in his expectations.
ernest coles
Pete has the very best Leadership qualites that my Janitorial service has ever had to opportuninty to provide service for . He showed respect to all my employees and it was a joy to work for a professional with friendly qualities.
Rick Hollar
Pete Cassi is a genuine leader. Solid mastery of the skills necessary to teach, coach, and mentor people in any organization to achieve great success. His insight into root cause and analysis is highly detailed, and encourages all around him to strive to find the best solution for the way ahead. Pete is courageous in his convictions and stands as a shield to protect his organizations, while demanding the highest standards in his expectations.
ernest coles
Pete has the very best Leadership qualites that my Janitorial service has ever had to opportuninty to provide service for . He showed respect to all my employees and it was a joy to work for a professional with friendly qualities.
Experience
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Self Employed
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Graphic Design
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400 - 500 Employee
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Dynamic Leader, Strategist, Coach, Trainer ~ Expertise in Contact Centers and Process Improvement
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Sep 2011 - Present
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Contact Center Manager, Piedmont Advanatge Credit Union
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Apr 2017 - May 2018
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Senior Consultant, ThoughtBurst Inc
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Oct 2014 - Jul 2015
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Contact Center Business Analyst and Program Manager, Bank of America
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Apr 2012 - Oct 2014
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Contact Center Division Manager, AXA Equitable
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Sep 2011 - Apr 2012
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Atlanticus
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Financial Services
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200 - 300 Employee
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Site Director
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May 2005 - Sep 2011
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Citi
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United States
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Financial Services
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700 & Above Employee
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Site Director
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Feb 2002 - May 2005
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Sears Stores
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United States
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Retail
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700 & Above Employee
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Operations Manager
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Feb 1998 - Feb 2002
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US Army
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United States
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Armed Forces
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700 & Above Employee
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Director, Vietnamese Commando Compensation Commission
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Jul 1997 - Feb 1998
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Project Manager, Under Secretary of the Army
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Jul 1996 - Jul 1997
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Project Manager, Commission on Roles and Missions
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Jul 1994 - Jul 1996
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Education
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Shippensburg University of Pennsylvania
Master of Public Administration (M.P.A.) -
New York University - Tandon School of Engineering
Bachelor of Science (B.S.) -
The United States Army War College
Master of Strategic Studies -
Six Sigma
Community
