Petar Dimitrov
Product Specialist at Clock PMS+- Claim this Profile
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English Full professional proficiency
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Bulgarian Native or bilingual proficiency
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German Elementary proficiency
Topline Score
Bio
Credentials
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COSHH
Zenith Hygiene Group PlcJul, 2013- Oct, 2024 -
BIIAB Level 2 Award for Personal Licence Holders
BIIApr, 2014- Oct, 2024
Experience
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Clock PMS+
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Product Specialist
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Jun 2023 - Present
Clock Software offers a complete and integrated suite of cloud-based hotel management software, distribution systems and guest engagement apps, with Clock PMS+ at the forefront. Clock Software offers a complete and integrated suite of cloud-based hotel management software, distribution systems and guest engagement apps, with Clock PMS+ at the forefront.
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Mystery Shoppers Ltd
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United Kingdom
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Market Research
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1 - 100 Employee
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Business Operations Manager
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Jun 2018 - Jun 2023
Mystery Shoppers Ltd. specializes mainly in mystery shopping, providing a high-quality service using innovative research techniques and industry leading technology. • Managing Mystery Shoppers Ltd. business operations in Bulgaria • Helping the teams to coordinate between each other and guiding them for projects to meet the end goal • Being head for company recruitment and training • Responsible for negotiating contracts, addressing budget matters • Being in charge of Fraud team, Shopper Support team and Video edit team • Conducting performance reviews judiciously and motivating staff Show less
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Helion Market Research
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Belgium
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Market Research
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1 - 100 Employee
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Community Manager
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Nov 2017 - Apr 2018
Helion Research is a specialized research agency, with a focus on Customer Experience Measurement, Sales Channel Effectiveness & Business Intelligence. • Ensuring that the mystery shops are planned, implemented, and monitored for their regions within the contractual agreements so that reliable and necessary data is always availablе • Recruitment of shoppers so that there are enough profiles to unroll current and starting projects in time • Planning and coordinating visits in a cost-effective manner and follow up in order to guarantee qualitative data within scheduled time framе • Inform and inspire shoppers so that they feel involved and are motivated to deliver ongoing output • Make sure that the field work to be carried out runs smoothly with regards to a constant balance between costs, time, and quality Show less
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Accor
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France
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Hospitality
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700 & Above Employee
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Food And Beverage Supervisor
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Jun 2017 - Nov 2017
Novotel Sofia is a 4 star hotel part of Accor S.A. which is the largest hospitality company in Europe, and the sixth largest worldwide. • Provide support, assistance and full substitution to F&B manager • Ensure the high standard of services provided for guests and supports the attainment of the department's qualitative and quantitative targets • Convey the hotel's image and atmosphere through exemplary attitude, warm and friendly welcome, availability and constant presence in the field • Co-manage and motivate the team with a view to improve the quality of F&B services • Improve the department's results by optimizing productivity at the F&B points of sale • Provide support, assistance and full substitution to F&B manager • Ensure the high standard of services provided for guests and supports the attainment of the department's qualitative and quantitative targets • Convey the hotel's image and atmosphere through exemplary attitude, warm and friendly welcome, availability and constant presence in the field • Co-manage and motivate the team with a view to improve the quality of F&B services • Improve the department's results by optimizing productivity at the F&B points of sale Show less
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Assistant Manager
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Jan 2015 - Sep 2016
Following my experience as a Supervisor I was promoted to the role of Assistant Manager at Chimichanga Tex-Mex Restaurant in Bournemouth. This role allowed me to develop my skills further and show my innovation to a greater extent. During this time I earned BIIAB Level 2 Award for Personal Licence Holders.- Stock Management- Stocktaking- Team Management- Section Planing- Disciplinary Procedure- Produce management reports and reviews- Complete all daily, weekly and monthly reports- Shift Management- Banking- Orders and deliveries control Show less
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Supervisor
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Jun 2013 - Dec 2014
Prezzo plc is a branded restaurant operator positioned in the UK casual dining market Founded in 2000 it has rapidly risen to over 300 restaurants nationwide. Its principal trading brand is PREZZO, which offers a contemporary menu with a variety of pizza, pasta, salad and grill dishes with a distinctive Italian flavour. Its secondary brand CHiMiCHANGA is like a little part of Mexico in the UK offering dishes inspired by classic Latin-American and Tex-Mex flavours.- Supervised the restaurant with up to 120 covers- Supervised POS- Cash Handling- Customer Care and Complaint Handling- Key Holder Responsibilities- Ordering stock- Bartending and Serving tables Show less
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Platinum Recruitment Consultancy (The Hospitality Specialists)
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United Kingdom
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Hospitality
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100 - 200 Employee
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Hospitality Assistant
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Mar 2013 - Aug 2013
Platinum Recruitment Consultancy is THE specialist Hospitality and Catering recruitment agency that works throughout the UK and Channel Islands. Platinum provides temporary and permanent solutions to professional, high quality candidates into every aspect of the Hospitality industry. From Hotels to Restaurants, Gastro Pubs to Conference Centres – The agency have the right staff to do a great job, enabling their clients to continuously offer the professionalism and service their customers have come to expect. Show less
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Sunny Day Co.
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Varna, Bulgaria
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Bartender
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May 2008 - Sep 2010
The 4 star Hotel Marina is situated in Sunny Day Resort which is close by the first Bulgarian Black Sea resort - St. Constantine. The hotel is built on the beach, which is among the fewest in Bulgaria awarded with “Blue Flag”. - Taking care of customers who sit at the bar. - Knowing the standard drink recipes and be able to mix them quickly and accurately. - Making cocktails and creating nightly and/or weekly drink specials and other promotions. - Making coffee and various coffee based drinks. - Changing the beer kegs and do the pipe cleaning. - Stocking the cooler and the shelves. - Arranging bottles and glasses to make attractive displays. - Order and maintain liquor and bar supplies. - Check identification of customers to make sure they meet age requirements for purchase of alcohol and tobacco products. - Cleaning up after customers and cleaning work area. - Collect payment and operate a cash register. Show less
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Sunny Day Co.
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Varna, Bulgaria
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Waiter
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May 2006 - Oct 2007
- Preparing tables for meals, including set upitems. - Greeting and escorting guests to their tables. - Present menus to the guests and answer questions about menu items, or making recommendations. - Taking food and drink orders. - Present and serve wine. - Serving food and drinks. - Check with guests to ensure that they are enjoying their meals and take action to correct any problems. - Cleaning up after customers and cleaning work area. - Dealing with bill payments. Show less
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Education
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2011 - 2013
Bournemouth University
Master of Science (MSc), Tourism and Hospitality Management -
2007 - 2011
University of Economics - Varna
Bachelor of Science (BSc), Tourism
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