Loans Clerk

• Jun 2020 - Present

Customer Service Representative

• May 2013 - Jan 2019

• Assisted customers, providing information about various packages and related pricing• Signed up customers to have services installed• Handled bill payments and other cash transactions• Resolved customers’ issues and discrepancies• Made adjustments to customers’ accounts in the system when necessary• Assisted with customer related service issues, working with technicians to ensure that they were resolved in a timely manner • Assisted customers, providing information about various packages and related pricing• Signed up customers to have services installed• Handled bill payments and other cash transactions• Resolved customers’ issues and discrepancies• Made adjustments to customers’ accounts in the system when necessary• Assisted with customer related service issues, working with technicians to ensure that they were resolved in a timely manner

Customer Service Representative

• Oct 2012 - Apr 2013

• Answered customer queries, providing information about various packages and related pricing• Signed up customers to have services installed and made adjustments to their accounts as necessary• Handled bill payments and other cash transactions• Addressed and resolved customers’ complaints and discrepancies• Worked with technicians to have service issues resolved in a timely manner • Answered customer queries, providing information about various packages and related pricing• Signed up customers to have services installed and made adjustments to their accounts as necessary• Handled bill payments and other cash transactions• Addressed and resolved customers’ complaints and discrepancies• Worked with technicians to have service issues resolved in a timely manner

Clerk Typist

• Apr 2008 - 2012

• Typed documents such as correspondence, drafts, memos, and emails• Assisted with data entry and filing of documents• Greeted visitors to the office and assisted with their queries• Handled telephone calls and directed them accordingly• Assisted tutors by typing examinations and other class material • Typed documents such as correspondence, drafts, memos, and emails• Assisted with data entry and filing of documents• Greeted visitors to the office and assisted with their queries• Handled telephone calls and directed them accordingly• Assisted tutors by typing examinations and other class material

Secretary

• Mar 2008 - Mar 2008

• Typed, emailed and scanned documents as necessary• Answered incoming calls and assisted callers accordingly• Organized and filed important documents • Typed, emailed and scanned documents as necessary• Answered incoming calls and assisted callers accordingly• Organized and filed important documents

Clerk Typist

• Nov 2007 - 2008

• Assisted with filing and photocopying where necessary• Handled data entry on a daily basis• Distributed important information through emails• Answered email queries• Prepared and distributed letters • Assisted with filing and photocopying where necessary• Handled data entry on a daily basis• Distributed important information through emails• Answered email queries• Prepared and distributed letters