Director Quality and Innovation

• Feb 2022 - Present

Consultant - Evaluation and Performance Measurement

• Jun 2020 - Present

Provide support to a health research unit serving researchers across the Maritimes with program evaluation, reporting and accountability mechanisms. Develop and support the implementation of program evaluation mechanisms for measuring research impact, reach and effectiveness of public sector programs and patient engagement. Support evolution of a customer service business model by developing business process, feedback mechanisms, and performance/outcome measures. Provide support to a health research unit serving researchers across the Maritimes with program evaluation, reporting and accountability mechanisms. Develop and support the implementation of program evaluation mechanisms for measuring research impact, reach and effectiveness of public sector programs and patient engagement. Support evolution of a customer service business model by developing business process, feedback mechanisms, and performance/outcome measures.

Senior Executive Director, Contract Management, Health and Wellness

• Apr 2016 - Sep 2019

Established a contract administration team and business process providing lifecycle oversight to $1.2B in provincial spending on healthcare goods and services.Led strategic and business planning to address emergent health system needs including EHS fleet renewal, IT modernization in Long-Term Care and prescription drug costs.

Director, Monitoring and Evaluation, Continuing Care

• Sep 2014 - Mar 2016

Oversight of the Province’s audit and licensing system for long term care, as well as investigations under the Protection for Persons in Care Act Program Evaluation, Analytics and decision support to inform policy research, program planning and public inquiries with respect to continuing care services

Director, Wait Time Improvement, Department of Health and Wellness

• Dec 2013 - Sep 2014

Led wait time reduction strategies to improve patient access to elective surgical care and diagnostic imaging services and achieve national wait-time benchmarks in Nova ScotiaOversaw publication of province-wide Wait Time data to health services, technical direction on analytic methods, and strategic expansion of health system wait time reporting infrastructure

Manager, Health System Integration

• Oct 2011 - Dec 2013

Designed performance measurement systems to evaluate performance of community health service delivery programs including home care, long-term care, community supportsIdentified and nurtured collaborative strategies to improve health service integration, leading to improved patient access, and better health outcomesContract and relationship management of $200M in health services and 70 Health Service providers across the life-cycle of negotiation, execution, compliance monitoring and renewals

Manager, Performance & Accountability

• Aug 2011 - Mar 2013

Provided administration across the contract life cycle including negotiation, planning, execution and renewal of performance agreements with health service providersServed as subject matter expert on the development of performance standards to measure the effectiveness of health service programs, and overall health system performance.Led Program Evaluation of health system investments, providing evidence-based recommendations to inform health system investment decisions.

Improvement Advisor

• Jul 2009 - Aug 2011

Led clinical service redesign initiatives, based on LEAN principles, including: Multi-disciplinary hospital discharge planning to improve patient flow and navigation Implementation of Home First philosophy, enabling hospital discharge of patients with complex care needs to home with appropriate supports Implementation of population-based case management models for community care Led clinical service redesign initiatives, based on LEAN principles, including: Multi-disciplinary hospital discharge planning to improve patient flow and navigation Implementation of Home First philosophy, enabling hospital discharge of patients with complex care needs to home with appropriate supports Implementation of population-based case management models for community care

Manufacturing/Operations Engineer

• Nov 2006 - Dec 2008

Managed budgets, schedules, third-party relationships and regulatory certification processes associated with the commissioning of capital equipment, and facility improvement projects. Led LEAN initiatives to improve production workflow, improve occupational health and safety, and reduce operational costs Managed budgets, schedules, third-party relationships and regulatory certification processes associated with the commissioning of capital equipment, and facility improvement projects. Led LEAN initiatives to improve production workflow, improve occupational health and safety, and reduce operational costs

Quality Engineer /

• Nov 2001 - Nov 2006

Facilitated multidisciplinary technical teams to establish root cause analyses and quality control responses to production and quality control issues Participated in the development of technical standards and test procedures to ensure launch readiness of on-board satellite communication equipment Facilitated multidisciplinary technical teams to establish root cause analyses and quality control responses to production and quality control issues Participated in the development of technical standards and test procedures to ensure launch readiness of on-board satellite communication equipment

Engineering Technologist

• Apr 1997 - Nov 2001

Led development of technical standards and test procedures to validate pump and pressure vessel components intended for use on Canada’s CANDU nuclear reactors Supervised inspection, testing and quality control responses to production and quality control issues Led development of technical standards and test procedures to validate pump and pressure vessel components intended for use on Canada’s CANDU nuclear reactors Supervised inspection, testing and quality control responses to production and quality control issues