Front of House/Beverage Manager - The Preacher's Son/Undercroft

• Nov 2022 - Present

Wine Director

• Dec 2021 - Oct 2022

Assist with the development and implementation of wine education/wine appreciation programs to raise wine awareness across the complex, lift sales and establish Golden Nugget as a fine wine destination. Work proactively with F&B Control and Warehouse on wine and beverage stock control and ensure that there is appropriate product rotation, cellaring of premium product and cash flow ratio KPI’s (i.e. sales per month/average stock on hand per month) to meet the operational needs of the business within set financial parameters. Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service. Provide advice to dining patrons covering sensory evaluation and food and wine matching. Show less

Sommelier, Manager

• Feb 2019 - Nov 2021

Oversee wine and spirit operations with oversight for staff training, drink menu, and customer service. Maximize revenue potential by ensuring staff is adequately trained on wines, spirits, and cocktails. Monitor quality control initiatives while creating house-made cocktails, juice, and other drink selections to maximize productivity while reducing downtime. Own P & L responsibilities including overseeing accounting duties, managing wine costs, and administering payroll. Provide impeccable customer service through hands-on training, mentoring, coaching, and reviewing customer feedback. ● Increased bar productivity by 41% for two consecutive years via competitor research and updating list selections. ● Reduced labor costs by 25% through improved scheduling versus demand and intensive cross-training. ● Expanded wine list selection by over 300 labels resulting in increased revenue and profits. Show less

Server - Sommelier

• Aug 2018 - Feb 2019

Managed seating reservations and scheduled guest reservations in high-traffic fine dining restaurant. Minimized inventory spoilage by ensuring proper maintenance of cellar and beverage storage. Provided exceptional customer experiences through high-quality food and beverage offerings. Educated customers on food and beverage items through one-on-one conversations. ● Increased PPA by $20 through hand selling of prestige by-the-glass wines including Opus One and Phelps "Insignia". Managed seating reservations and scheduled guest reservations in high-traffic fine dining restaurant. Minimized inventory spoilage by ensuring proper maintenance of cellar and beverage storage. Provided exceptional customer experiences through high-quality food and beverage offerings. Educated customers on food and beverage items through one-on-one conversations. ● Increased PPA by $20 through hand selling of prestige by-the-glass wines including Opus One and Phelps "Insignia".

Bartender

• Sep 2017 - Sep 2018

Optimized inventory levels while servicing customer demand via organizing bar stock and storage procedures. Managed inventory stock through cycle counts and ensured liquor, beer, and wine needs were communicated to management. ● Improved bar profitability by 15% by improving house infusions, syrup offerings, and craft brunch cocktails. Optimized inventory levels while servicing customer demand via organizing bar stock and storage procedures. Managed inventory stock through cycle counts and ensured liquor, beer, and wine needs were communicated to management. ● Improved bar profitability by 15% by improving house infusions, syrup offerings, and craft brunch cocktails.

Beverage Director

• May 2016 - Aug 2017

Tracked, monitored, and controlled costs while running daily operations and maximizing service levels. Analyzed historical sales data to align beverage inventory needs with customer demand. Trained and educated food and beverage service personnel on menu items. Addressed and resolved customer issues timely. ● Increased traffic during non-peak times by 30% by revamping happy hour program. ● Grew sales of reserve-list wines by 20% through guest education and hand-selling based on guests' needs. Show less

Bartender

• 2016 - 2017

Prepared syrups, bases, and garnishes for daily service. Communicated with guests and made recommendations based on preferences. Assist servers on the floor with wine, spirit, and cocktail recommendations & up-sell opportunities. Prepared syrups, bases, and garnishes for daily service. Communicated with guests and made recommendations based on preferences. Assist servers on the floor with wine, spirit, and cocktail recommendations & up-sell opportunities.