Information Technology Service Management Specialist

• Jun 2021 - Present

Services Information Developer III

• Jun 2018 - Jun 2021

NGEN Navy Contract

NGEN Service Level Management Enterprise Reporting Lead - Network Performance SLR’s

• Jun 2018 - Jun 2021

Service Level Mgt & Enterprise ReportingData Warehouse Programmer/Analyst IIINGEN Navy Contract• Manages Network Performance Service Level Requirements (SLRs), Performance Metrics, and Key Performance Indicators for the Department of Navy NGEN contract.• Develops solutions and Business Objects reports that provide Stakeholders with information to improve the execution and monitoring of SLRs • Collaborates with multiple levels of Perspecta management, and the Customer (Government) to make contractual and non-contractual changes to SLRs, overcome Network performance issues, and provide guidance and direction.• Monitors Network Service Levels • Performs Verification and Validation of procedures and the data used to determine SLR/SLA metrics.• Improves SLR/SLA Reporting and management tasks, making them more efficient and repeatable.• Authors Concept of Operations (CONOPS) documents that clearly define the scope and measurement of Network SLRs/SLA’s.• Holds a U.S. Government Secret Security Clearance.• Data Transfer Agent

NGEN Service Level Management Enterprise Reporting Lead - Network Performance SLR’s

• Jun 2017 - Jun 2018

NGEN Navy Account / Services Information Developer III • Performed the same responsibilities that as are currently being carried out with Perspecta. NGEN Navy Account / Services Information Developer III • Performed the same responsibilities that as are currently being carried out with Perspecta.

Service Level Management & Enterprise Reporting

• Aug 2015 - Jun 2017

NGEN Account / Services Information Developer III • Performed the same responsibilities that as are currently being carried out with Perspecta. NGEN Account / Services Information Developer III • Performed the same responsibilities that as are currently being carried out with Perspecta.

Service Level Management SLA Reporting – End User and Network Performance SLA’s

• Aug 2009 - Jul 2015

Service Level Management SLA Reporting – End User and Network Performance SLA’s Services Information Developer III Hewlett Packard - Enterprise Services (Previously HP & EDS) Naval Marine Corps Intranet (NMCI) Service Level Agreement (SLA) team - provided weekly, monthly and quarterly reports per negotiated contractual requirements. - Performed the same responsibilities that as are currently being carried out with Perspecta. - Created and modified Business Objects reports, Universe design, universe maintenance, security and origination, data definition and manipulation, testing and layout in the creation of SLA Metrics

Srv Info Developer III / Business Objects Developer

• Sep 2001 - Aug 2009

Service Level Management SLA Reporting – End User and Network Performance SLA’sServices Information Developer III EDS Naval Marine Corps Intranet (NMCI) Service Level Agreement (SLA) team - provided weekly, monthly and quarterly reports per negotiated contractual requirements. - Performed the same responsibilities that as are currently being carried out with Perspecta.- Created and modified Business Objects reports, Universe design, universe maintenance, security and origination, data definition and manipulation, testing and layout in the creation of SLA Metrics

Project Manager

• Jan 2001 - Sep 2001

Navy Marine Corps Internet Account StartupPM duties - Standing up of the San Diego Unclassified NOC

Information Specialist

• Apr 1998 - Dec 2000

Clarify programmer EDS ¬ (Electronic Data Systems) - Hitachi Data Systems Account- Developed and modified CRM front-end GUI’s for Hitachi Data Systems

Advanced Systems Engineer

• Dec 1996 - Apr 1998

Systems Engineer

• Feb 1990 - Dec 1996

Computer Programmer

• Jan 1987 - Feb 1990