Experience

Intellectual Technology, Inc.
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Information Technology Support Manager

  • Jan 2022 - Present


James and the Drifters

• Live Sound Engineer and Stage Manager

  • Jan 2010 - Present

  •Take care of all sound and stage related needs. •Package, transport, upset up, and run all sound related equipment. •Manage the staging, the setup, and transport of all musician equipment and stage lighting •Communicate with all venues to ensure that we have everything we need to put the best show on for our fans •Take care of all sound and stage related needs. •Package, transport, upset up, and run all sound related equipment. •Manage the staging, the setup, and transport of all musician equipment and stage lighting •Communicate with all venues to ensure that we have everything we need to put the best show on for our fans

• PC Technician Team Lead

  • Jul 2021 - Nov 2021


Sweetwater

• United States
• Musicians
• 700 & Above Employee

• • Jul 2021 - Jul 2021

  •Manage/Support our network of Apple computers and iOS devices utilizing the Jamf MDM. Develop.•Maintain and deploy system security updates across all systems. •Create new policies and scripts to streamline the deployment of new systems to process invoices and data.

• • Feb 2020 - Jul 2021

  Support and troubleshoot software, hardware, and manage the deployment of new workstations.



The AME Group

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• • Dec 2018 - Jan 2020

  • Providing engineer support for a wide variety of industries including education, health care, legal, manufacturing, transportation, and financial.• Manage Microsoft Windows based networks of varying sizes• Maintain on-premise servers and network infrastructure

• • Aug 2012 - Nov 2018

  •Diagnose and repair technology for our customers: Printers, Tablets, Work Stations, Projectors, Servers, iPads, Software, and Smartboards•Identify and fix any and all technology in classrooms and business offices•Respond effectively and efficiently to any customer support tickets •Lead and train a team of desktop technicians to ensure we can support our customers to the best of our abilities



WM Imaging Solutions

• United States
• Retail Office Equipment
• 1 - 100 Employee

• Information Technology Director

  • Dec 2011 - Jul 2012

  •Identified and repaired office workstations and fixed home computer issues •Maintained active directory, print server, and mail server •Diagnosed and fixed printing and scanning issues between users and their MFPs •Effectively communicated technical problems and solutions to customers •Identified and repaired office workstations and fixed home computer issues •Maintained active directory, print server, and mail server •Diagnosed and fixed printing and scanning issues between users and their MFPs •Effectively communicated technical problems and solutions to customers



Sheets and Childs Funeral Home

• Assistant Director

  • Jan 2004 - Jul 2012

  •Performed virus removal and general maintains on workstations •Installed hardware and software on new computers •Maintained outside operations for and during funeral services •Maintained the up keep of inside and outside facilities •Performed virus removal and general maintains on workstations •Installed hardware and software on new computers •Maintained outside operations for and during funeral services •Maintained the up keep of inside and outside facilities



FPC Technology Group

• United States
• IT Services and IT Consulting

• Computer Technician/ Asst. Retail Manager

  • May 2009 - Dec 2011

  •Diagnosed and repaired office work stations and home computers •Identified and fixed computer software issues •Setup and troubleshooting for small business and personal networks •Patiently and professionally handled customers relations and communications •Executed and managed daily operations at the Huntington Store •Diagnosed and repaired office work stations and home computers •Identified and fixed computer software issues •Setup and troubleshooting for small business and personal networks •Patiently and professionally handled customers relations and communications •Executed and managed daily operations at the Huntington Store