Experience

PT. Fiberhome Technologies Indonesia

• Indonesia
• Telecommunications
• 100 - 200 Employee

• Network Operations Center Manager

  • Jun 2023 - Present

  • Manage daily team work, tracker progress and daily performance report • Delivery progress of network performance report in Weekly Meeting • Delivery progress of trouble ticket report in Weekly Meeting • Delivery progress of MTTR TT report in Weekly Meeting • Responsible for Network Incident handling and escalation • Responsible for raw data SLA calculation for payment invoice submission • Delivery technical training to Bakti and Fiberhome Team • Manage daily team work, tracker progress and daily performance report • Delivery progress of network performance report in Weekly Meeting • Delivery progress of trouble ticket report in Weekly Meeting • Delivery progress of MTTR TT report in Weekly Meeting • Responsible for Network Incident handling and escalation • Responsible for raw data SLA calculation for payment invoice submission • Delivery technical training to Bakti and Fiberhome Team



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Huawei Integrator Specialist and Team Leader

  • Jun 2022 - Present

  • Manage daily site list target to team • Compile daily site done migration from team • Provide script tools for pair and non-pair collo site • Coordinate with Huawei-Ericsson managed service • More than 500 sites has been done for migration to new link • More than 50 MOCN sites has been done for migration to new link • Complete for any ATP document before and after migration • Manage daily site list target to team • Compile daily site done migration from team • Provide script tools for pair and non-pair collo site • Coordinate with Huawei-Ericsson managed service • More than 500 sites has been done for migration to new link • More than 50 MOCN sites has been done for migration to new link • Complete for any ATP document before and after migration



FiberHome

• China
• Telecommunications
• 700 & Above Employee

• OSS & NMS Manager

  • May 2022 - Jun 2023

  • Manage daily team work, daily progress tracker and server performance report• Delivery progress report to BAKTI PMO in Weekly Meeting• Delivery progress report to Bakti PMU in Weekly Meeting• Interface with customer both project and operation team• Delivery NMS/OSS Dashboard training to other department team• Delivery NMS/OSS Dashboard training to Customer Bakti PMO/PMU• Delivery 24 System in Bakti acceptance process• Delivery 60 Server hardware installation and acceptance process• Support for 1200 sites deployment for Bakti Project• Manage for Batch-2 hardware and BoQ ATP in Asset Management System by BAKTI KOMINFO• Manage CCTV tracker report for 1200 deployment sites project• Manage NE down and unmonitor tracker progress• Manage and Interface with all auditor for Bakti Project (Bakti / PPK / BPK) • Manage for any activity software upgrade in OSS/NMS fiberhome• Manage for CR Document of OSS/NMS software/patch upgrade activity Show less

• Operations Support System Supervisor

  • Oct 2021 - May 2022

  • Interface with BAKTI KOMINFO for Project Management Office role • Interface with BAKTI KOMINFO for Project Management Unit role• Supervise for operation and maintenance OSS/NMS role to BAKTI KOMINFO• Supervise for hardware and BoQ ATP in Asset Management System by BAKTI KOMINFO• Supervise Trouble Ticket Integration Fiberhome to BAKTI KOMINFO OSS• Supervise KPI measurement and counter formula• Supervise SLA Availability calculation for data matching to BAKTI KOMINFO• Supervise Dashboard Operation for Network Management Monitoring System• OSS web service overview and daily health check• OSS patch software update for KPI measurement rectification• API Implementation for TT Integration between FH and BAKTI KOMINFO Show less



Huawei Technologies

• United Kingdom
• Telecommunications
• 200 - 300 Employee

• Wireless Back Office Engineer

  • Nov 2014 - Oct 2021

  • Manage live network services for Huawei and Nokia product.• Daily preventive maintenance, corrective maintenance and change management depend on trouble ticket or change request.• Perform daily preventive maintenance for BSC and RNC level• Script creation and execution in order to support change configuration management for several activities• Perform software upgrade for Huawei BTS and NodeB level.• Support NPM for KPI troubleshooting to solve KPI degradation (i.e. IuB Blocking, CE Blocking, Power issue, DCR increasing, and CSSR degradation) which related to hardware, capacity and configuration.• Perform clearance alarm of Huawei BSC/RNC.• Reconfigure BSC/RNC and site parameter for Huawei.• Perform fault analysis for BSS Huawei.• Perform troubleshoot in live network as 2nd level part for Huawei.• Manage software version quantity of BSC/RNC and site level for Huawei.• Perform ATP process for new Huawei BSC/RNC and give punchlist remark for any abnormal alarm.• Daily analyze sleeping cell alarm, find out root cause and close coordination with NPM and FLM for permanent clearance.• Manage and maintain SLA of trouble ticket based on severity which dispatch to wireless BO team.• Provide Network Topology capacity data of H3i network by doing coordination with planning and BO from other product (transmission, core and Datacomm).• Drawing icon and link connection also complete capacity data for Network Topology of H3i.• Commissioning Huawei OMU board for replacement purpose.• Commissioning and integration Huawei LTE MBTS sites for Jabo Inner area.• Commissioning upgrade GRFU to MRFU logically to support LTE integration.• Analyze and troubleshoot 4G site alarms and provide in daily report. • Support troubleshoot eNodeB alarm related to Link Transmission, X2 Interface, and S1 Interface.• Monitor eNodeB real-time performance and provide in daily report. Show less

• NIC Back Office Engineer

  • Jun 2014 - Nov 2014

  • Perform as filter from Rollout (RO) project site to maintenance by Manage Service.• Create daily stability report.• Checking and coordinate with Regional Acceptance Coordinator regarding ATP of the new sites.• Checking and coordinate with Performance team regarding the Key Performance Result of the new sites.• Activate and unblock sites after site pass ATP process.• Checking unblock sites and monitor to ensure no issue within 5 days period monitor.• Coordinate with Performance Team to block site if has bad performance.• State on air to a site which has passed ATP process, stability period and KPI performance monitoring then handle to manage service. Show less

• RAN Surveillance Engineer

  • May 2013 - Jun 2014

  • Monitor RAN equipment for Sumatera Area using M2000, U2000, Netact & Tang.• Provide Trouble Ticket (TT) Number, dispatch to respective parties and follow up TT for closing.• Perform 1st level troubleshooting for site and BSC/RNC level.• Perform 1st level analyzing issue related to all services.• Responsible for M2000 & U2000 NE connectivity and services.• Coordinate with Back Office engineer and regional field maintenance team for troubleshooting issue.• Working as a team to enhance Manage Service NOC Operation.• Escalate Trouble Ticket to Back Office and Management for further TT Handling.• Manage NOC Front Office Teams for surveillance, operation support and configuration management.• Monitoring power, hardware, signaling, voice and packet data for BSS GSM Siemens and Nokia using Radio Commander OSS System.• Monitoring power, hardware, signaling, voice and packet data for BSS Huawei WCDMA and UMTS using Radio Commander OSS System.• Ensure 24x7 Network Alarm surveillance and control.• Provide log history alarm for FBSC Siemens/Nokia and RNC Huawei.• Provide stability and daily report based on alarm and site availability.• Maintain the Service Level Agreement of the trouble ticket.• Maintain KPI and Mean Time to Resolve (MTTR) of trouble ticket. Show less



CV Bagus Putra Perkasa Logistic

• Shipping Specialist

  • Jun 2011 - Apr 2013

  • Manage shipping documents from Netherland to Tanjung Perak Harbor, Surabaya. • Manage Export-Import process from Indonesia to worldwide. • Negotiate with Custom Department for tax. • Deliver packet to customer in all area of Indonesia. • Provide and maintain database management using cloud server. • Manage sales marketing for Indonesia customer. • Manage shipping documents from Netherland to Tanjung Perak Harbor, Surabaya. • Manage Export-Import process from Indonesia to worldwide. • Negotiate with Custom Department for tax. • Deliver packet to customer in all area of Indonesia. • Provide and maintain database management using cloud server. • Manage sales marketing for Indonesia customer.



Telekomunikasi Indonesia

• United States
• Telecommunications

• On Job Training

  • Sep 2010 - Mar 2011

  • Implementation Groovia equipment for East Java Region, Surabaya Area. • Monitoring live network for Groovia IPTV East Java Region. • Troubleshooting customer complaint as 1st level part. • Maintain coordination for field maintenance team. • Provide performance data and present to department. • Implementation Groovia equipment for East Java Region, Surabaya Area. • Monitoring live network for Groovia IPTV East Java Region. • Troubleshooting customer complaint as 1st level part. • Maintain coordination for field maintenance team. • Provide performance data and present to department.