Consultant

• Apr 2022 - Present

Project Manager

• Oct 2020 - Apr 2022

-Communicating project scope and objectives to necessary stakeholders. -Operating project management software, to employ agile techniques, remove obstacles and keep the team on track. -Implementing strategic planning to prioritize resources needed during each project phase. -Assessing project performance to identify areas for improvement throughout the project lifecycle. -Developing and managing a detailed project schedule and facilitating weekly sprints with CEO/CEA oversight. -Communicating project scope and objectives to necessary stakeholders. -Operating project management software, to employ agile techniques, remove obstacles and keep the team on track. -Implementing strategic planning to prioritize resources needed during each project phase. -Assessing project performance to identify areas for improvement throughout the project lifecycle. -Developing and managing a detailed project schedule and facilitating weekly sprints with CEO/CEA oversight.

Community Specialist

• Oct 2019 - May 2020

-Conducted data analysis in Sprout Social by monitoring content development, follower engagement, and social listening. -Created a phone script for all incoming calls, that enhanced client relations and improved the business process. -Accelerated brand identity using unique graphic styles and tones in email campaigns and social media content. -Communicated with consumers about product concerns and used problem-solving techniques to mitigate issues, drive sales, and raise client satisfaction. -Boosted brand awareness & created a unified messaging of public relations efforts on prominent advertising campaigns. Show less

Night Manager-Capital Hall

• Jan 2018 - Mar 2019

-Ensured that the residence hall was safe and secure. -Provided mentorship and guidance for a diverse group of over 300 residents and staff. -Physical and mental emergencies occurred each shift, so conflict resolution and negotiation skills were crucial. -Collaborated with the Head of Hall to support and guide the Residential Advisors in the performance of their roles. -Served as the first point of contact for all visitors, answered guest’s queries, checked guests in and out, handed client payments, and allocated guest bedrooms in the booking system, during the off-season. Show less

Customer Hero

• Jan 2017 - Sep 2017

-Awarded with multiple positive reviews that acknowledged dedication to excellent customer service by developing timely, exceptional solutions to accommodate unusual requests. -Sought out training opportunities to enhance client management capabilities and further boost satisfaction scores. -Awarded with multiple positive reviews that acknowledged dedication to excellent customer service by developing timely, exceptional solutions to accommodate unusual requests. -Sought out training opportunities to enhance client management capabilities and further boost satisfaction scores.

Evening Program Coordinator

• Sep 2016 - Nov 2016

-Audited classes using quality metrics, to ensure teaching aligned with business initiatives. -Developed strategies that improved pupil behavior school-wide, which allowed teachers to better manage classrooms. -Enforced disciplinary procedures and organized behavior improvement plans for individuals struggling with compliance. -Audited classes using quality metrics, to ensure teaching aligned with business initiatives. -Developed strategies that improved pupil behavior school-wide, which allowed teachers to better manage classrooms. -Enforced disciplinary procedures and organized behavior improvement plans for individuals struggling with compliance.

Admissions Counselor/ International Student Advisor

• Sep 2015 - Sep 2016

-Raised over $1,000 in less than 3 months for Make-A-Wish. -Planned and coordinated the event logistics for every campus field trip and the graduation ceremonies for both campuses. -Monetary donations raised through fundraising initiatives increased by 133%. -Taught classes, managed school uniforms, issued transcripts, id cards, and international visas through SEVIS. -Counseled students on academics, community service, and extracurriculars. -Photographed all campus events for promotional materials and social media accounts. -Served as the main point of contact for applicants throughout the admissions process and led tours of the facility. Show less

Center Director

• Jul 2015 - Sep 2015

-Responsible for the smooth and efficient running of the center. -Tasked with ensuring that both the academic and activity program ran accordingly. -Served as the main point of contact for all staff, as well as, current and prospective students. -Provided guidance for international students on issues related to immigration status, cultural, social and academic concerns. -Supported students by providing services such as arranging accommodations, assessments/class placement, assistance in acquiring health insurance, as well as aiding in transferring to a university. -Conducted assessments/evaluations of each staff member and acted as a Relief Teacher when needed. Show less

Wedding & Event Specialist

• Apr 2014 - Nov 2014

-Interviewed clients to understand the event scope of work, establish budgets, determine timelines, and discuss venue and decor options. Managed invoices and payment processing for all wedding accounts. -Maximized the client’s budget, with personalized design layouts using CAD software. -Served as a subject matter expert on tents, permits, lighting, linens, and audio equipment. -Attended industry events to promote services and successfully network with vendors. -Interviewed clients to understand the event scope of work, establish budgets, determine timelines, and discuss venue and decor options. Managed invoices and payment processing for all wedding accounts. -Maximized the client’s budget, with personalized design layouts using CAD software. -Served as a subject matter expert on tents, permits, lighting, linens, and audio equipment. -Attended industry events to promote services and successfully network with vendors.

Trip Coordinator

• Feb 2014 - Nov 2014

-Led large groups on different excursions throughout the Midwest. -Managed all aspects of coordination and ensured that each event ran smoothly. -Led large groups on different excursions throughout the Midwest. -Managed all aspects of coordination and ensured that each event ran smoothly.

Advertising Services Coordinator

• Feb 2013 - Aug 2013

-Meticulously reviewed each ad for grammar, spelling, punctuation, and accuracy, in compliance with quality metrics. -Collaborated with graphic designers to produce captivating content for clients. -Communicated with stakeholders, clients, and vendors to develop and implement client solutions under strict deadlines. -Meticulously reviewed each ad for grammar, spelling, punctuation, and accuracy, in compliance with quality metrics. -Collaborated with graphic designers to produce captivating content for clients. -Communicated with stakeholders, clients, and vendors to develop and implement client solutions under strict deadlines.

International Student Housing Specialist

• Aug 2011 - Jan 2013

-Empowered hosts by leading workshops that taught cultural understanding and brought empathetic approaches to implement with their English-language learners. -Applied data analysis techniques to pioneer a new agreement, which delivered program improvement. -Successfully hosted and curated all aspects of the Annual Host Home dinner, with 200 guests in attendance. -Strategically orchestrated all international and domestic travel arrangements for up to 80 undergrads and mitigated risks to ensure safe transportation from the airport to their homestays. -Managed conflicts and used interpersonal skills to facilitate positive resolutions among each stakeholder. Show less

Academic Advisor for Study Abroad Programs

• Apr 2011 - Aug 2011

-Boosted enrolment quota by employing outreach strategies and developing student engagement plans. -Helped prospective undergraduates by responding to their inquiries and telephone requests, and employing conflict resolution techniques that resolved challenging situations with ease. -Boosted enrolment quota by employing outreach strategies and developing student engagement plans. -Helped prospective undergraduates by responding to their inquiries and telephone requests, and employing conflict resolution techniques that resolved challenging situations with ease.

International Student Advisor

• Mar 2010 - Mar 2011

-Published social media content daily, which increased stakeholder engagement by over 80%. -Designed a monthly event calendar, which was inclusive of everyone’s religious and cultural needs. -Led customized activities that developed cultural, emotional, and social growth. -Devised lessons to be engaging by using art and visual aids to bolster learning and participation. -Tracked learning progress, identified opportunities to enhance tutoring methods, and strengthen subject comprehension to help students achieve English language proficiency. Show less

Caterer

• Jun 2007 - Jul 2008

Program Director's Assistant

• Aug 2007 - Dec 2007