Experience

Xtend Healthcare, LLC

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Assistant Supervisor, Call Agent

  • Apr 2021 - Present

  • Handle 100+ outbound calls daily in a fast-paced COVID-19 vaccination department• Registered and scheduled patients for vaccination in locations near them• Aided supervisor in team chat by answering questions from other agents and obtaining useful information that pertain to questions• Update the team on updates and received e-mails from upper management to make sure agents work with the proper information as soon as possible• Contact customer to update vaccination profile to properly assist • Completed ongoing training to stay on top of service and policy changes• Managed all inquiries of the call center. Duties included investigation of questions/complaints, forward issues to appropriate parties if needed, reschedule appointments to those who could not reach originally scheduled date



Self Employed

• United States
• 700 & Above Employee

• Data Entry Clerk

  • Jun 2018 - Mar 2021

  • Researched and retrieved requested data• Prepared documents for data entry• Verified, updated, and corrected source documents• Entered data into designated database and forms• Contact customer to resolve issues with source data • Researched and retrieved requested data• Prepared documents for data entry• Verified, updated, and corrected source documents• Entered data into designated database and forms• Contact customer to resolve issues with source data



INDUSTRIAL PETROLEUM SUPPLY CO., INC

• United States
• Utilities

• Inventory/Data Clerk/ Shipping Clerk

  • Jul 2009 - Jul 2017

  • Responsible for the input and maintenance of inventory data within the company database. • Provided clerical support to the administration department.• Prepared departmental correspondence and documents• Managed and participated in the receiving, organizing, shipping, storing and issuing of goods• Verified proof of delivery of returned or damaged goods.• Maintained the shipping area by insuring adequate inventory of shipping materials.• Ensured that shipments complied with transportation company guidelines.• Recorded tracking information, dimensions, weight and special notations including unpacking instructions.• Determined the right shipping company to use based on the package's destination and required delivery time.• Approved distribution of merchandise to the appropriate departments.• Maintained appropriate records/ reports to guarantee inventory control and security.