Experience

Kadmon Pharmaceuticals

• Receptionist/Admin Assistant

  • Mar 2012 - Present

  Receptionist/Research Administrator *Facilite meetings, personal calendars, conference rooms, arrange provisions, car and messenger services, audiovisual and teleconferencing equipment *Provide business and personal errands from simple to complex *Demonstrate an ability to work with people at different levels and functions within the company, as well as external customers and clients *Excellent communication, relationship building skills with polished telephone etiquette *Answering incoming calls on multi-line telephone; initiated in sending the message via email or cell phones *Answer questions about the company and assist caller to the appropriate colleague *Greet and receive customers and clients, and then direct them to the appropriate destination *Register visitors for security purposes by using a private database, and check ID or badge *Order supplies (Kitchen, Office), maintain kitchen and conference room appearance *Order meals for Board Meetings and prepare food in a catering type arrangement *Advanced knowledge of computer applications: Microsoft Office, Word, Excel, Concur, and internet explorer *Created and executed Top Project Phone problem which resulted in changing our whole phone system and equipment Show less



Perna Realty Management

• Office Manager

  • Jul 2004 - Aug 2008

  Office Manager *Responsible for maintenance of daily office operations, reporting to the President of the company *Maintained employee concerns, regarding polices and procedural changes *Managed invoicing, collections, accounts payable and new enrollments *Supervised, trained, and assigned work projects to office aides *Provided phone support for customer inquiries regarding work order status and billing *Researched and ordered construction materials via internet *Calculated and prepared bills to be faxed or emailed to the customers *Organized all records of materials and work orders of customers by using the Zoho database application *Created thank you letters to customers for using our services using MS Word *Printed a daily report on status of work orders for management using Excel Show less



Thomson Financial - ILX Systems

• Customer Support Supervisor / Dispatch Department

  • Jan 1995 - Dec 2002

  Customer Support Supervisor / Dispatch Department*Led a team of customer service professionals, responsible for all aspects of management such as training, work delegation, compensation, vacation schedules and annual reviews*Direct liaison between ILX customers and sales staff, providing services ranging from resolving critical problems to handling difficult customer related situations*Verified PC/LAN troubleshooting and TCP/IP connectivity, and configured IP addresses*Worked with technical liaison at customer sites to lend assistance in establishing connectivity*Assisted in phone troubleshooting to solve all network problems related to the WAN portion of our rea-time market data systems*Provided software and hardware support to customers across multiple client servers and supported the client site WAN. Show less

• Administrative Assistant / Human Resource Department

  • Jan 1989 - Dec 1994

  Administrative Assistant / Human Resource Department*Directly reported to HR Senior Executive*Directed all calls, from the switchboard to our customer service department*Interacted with all levels of management within our department and company*Provided written problems reports of all routed calls to management*Coordinated and created letters and memos on changes to software policies within department*Responsible to arrange domestic travel by determining best travel options including flight and hotel Show less